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Our groundbreaking leadership tools, tips and techniques have been featured in…

Are You Managing Like a Parent or an Adult?

Jul 18, 2011

Where does entitlement in our organizations come from? Are employees just naturally entitled, or is there something about our leadership that’s contributing to the problem?

In the late 1950s, there was a school of psychological thought called Transactional Analysis that identified three states (or "voices") within which we …

Leadership Skills for Managing Generation Y: Back In Spotlight

Jul 13, 2011

Unfortunately, I’m no stranger to bad timing.

About three seconds before the economy bottomed out, my book on the New Rules for Managing Generation Y launched.

Suddenly, there was a whole new take on Millennials. A writer for the New York Post wrote an op-ed titled "Slice of Humble Y," which made the case that …

Outgrowing a Sense of Entitlement

Jul 11, 2011

Do you worry your employees are too passive? Do you get a sense that they sit around waiting for the world to be handed to them? Do they seem to expect too much without taking responsibility for making things happen? If so, your culture may suffer from a sense of entitlement.

Managing Generation “Why?”

Jul 6, 2011

Today thousands of managers are sitting at their desks both puzzled and annoyed at the three-letter word that keeps getting thrown at them by their young workers. Baby Boomer and Traditionalist leaders describe this word as sounding, as one manager told us, “like nails on a chalkboard.” What, you might ask, is this word …

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