Leadership IQ » Mark Murphy, CEO of Leadership IQ

Hiring for Attitude

Mark Murphy, CEO of Leadership IQ — Tue, 07 Sep 2010 12:45:29 +0000

Live teleconference & webinar on Thursday, September 16th at 12:00 PM

Did you know that nearly half of all new hires will fail within the first 18 months? And that when they fail, 89% of the time it’s for Attitude, not skills? Put another way, have you ever hired someone who had great technical skills but couldn’t fit your culture? Or had the perfect resume but wasn’t coachable and couldn’t accept feedback?

In this teleconference & webinar, you’ll learn how to interview for “attitude” issues like coachability, temperament, motivation, and other high performer characteristics that often go undetected in interviews. We’ll help you define the attitudes you’re looking for and then develop “attitudinal” questions (and eliminate useless interview questions) so you can identify the high performers with the best attitudes. We’ll even give you some of the best attitudinal interview questions as a starter set.

This 60-minute teleconference and webinar called “Hiring for Attitude” will show you:

2 quick tests to discover the attitudinal characteristics that your organization MUST include in interviews

Why you should never ask “tell me about yourself” or “what are your strengths/weaknesses”

4-part interview question that gets people to reveal the TRUTH about what their last boss really thought about them

6 words that most people add to the end of every behavioral interview question that just destroys its effectiveness

Learn why most hiring managers ask way too many questions, forcing candidates to give very fast & superficial answers (and learn how many questions you SHOULD ask)

1 sentence to say when you think the candidate is lying to you

How to assess attitude when you’re conducting team interviews

Get a structured form for assessing and evaluating all of your candidates

1 question that reveals if somebody has an “above and beyond” attitude

PRICING:
This 60-minute interactive session is ~~$249~~ $199 only for the first 100 registrants. You can invite as many colleagues as you’d like to listen in at one site or location, using a single phone line and one computer. You will also get slides to download before the session.

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Thursday, September 16th at 12:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

THE FACULTY:
Mark Murphy, Chairman & CEO of Leadership IQ
Mark Murphy is one of the country’s leading business experts. Mark has lectured at Harvard Business School, Yale University, and more. His clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.

Mark leads one of the largest leadership studies ever, and his groundbreaking leadership training and employee survey work has appeared in Fortune, Forbes, Business Week, Investor’s Business Daily, The Washington Post, The Los Angeles Times, and many more. He has also appeared on ABC’s 20/20, CBS News, Fox Business News and NPR.

Mark has authored 3 bestselling books, including the bestseller: Hundred Percenters: Challenge Your Employees to Give It Their All and They’ll Give You Even More, Generation Y and the New Rules of Management, and The Deadly Sins of Employee Retention.

Mark Murphy is a 3-time nominee for Modern Healthcare’s “Most Powerful People in Healthcare” Award. And Mark won the Healthcare Financial Management Association’s Helen Yerger Award for Best Research.

Psychological Tactics That “Wow” Customers

Mark Murphy, CEO of Leadership IQ — Thu, 26 Aug 2010 03:46:02 +0000

Live teleconference & webinar on Friday, September 10th at 12:00 PM

Are your employees still asking customers “how are you today?” even to angry or upset customers? Do your employees still use words that immediately irritate customers, like “can’t,” “won’t,” and “that’s our policy”? Does your organization approach every customer the same way, whether they’re rushed or dawdling, friendly or emotionally-cold?

Most customer experiences are so poor because companies often don’t understand customer psychology. And that’s why this 60-minute teleconference & webinar will teach you a new generation of techniques from psychology, decision sciences and behavioral economics. These new sciences are radically improving how we understand our customers to build deep and lasting relationships with them.

This 60-minute teleconference and webinar called “Psychological Tactics That “Wow” Customers” will show you:

The 1 question that you should always ask whenever a customer calls you to report a problem

Why negative words like “can’t,” “won’t,” and “that’s our policy” immediately anger customers, and how you can rephrase your message to radically improve customer engagement

Why paraphrasing the words of angry customers can make them absolutely furious (and what you should say instead)

How to plant a positive emotional image in customers minds to increase their patience and trust

How a specific type of compliment called “positive labeling” can radically improve people’s behavior (e.g. turning cranky customers into perfect ladies and gentlemen)

Why “process transparency” greatly relaxes customers and reduces their anxiety

How something as simple as installing a mirror can improve everyone’s behavior (customers, employees, managers and more)

How to “individualize and personalize” your customers so they feel an intense emotional connection to your staff (and vice versa)

Why beginning conversations with questions like “how are you doing today?” can seriously anger about 40% of your customers (and what you should say instead)

3 questions that every customer wants you to answer during customer service interactions

How to use “emotional intelligence” instead of fake-sounding scripts

How to apologize to a customer and win back their loyalty

4 questions you should insert into every customer service satisfaction survey

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Friday, September 10th at 12:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

Mark has authored 3 bestselling books, including Hundred Percenters: Challenge Your Employees to Give It Their All and They’ll Give You Even More, Generation Y and the New Rules of Management, and The Deadly Sins of Employee Retention.

Secrets of Great Business Writing

Mark Murphy, CEO of Leadership IQ — Tue, 17 Aug 2010 02:26:55 +0000

Live teleconference & webinar on Thursday, September 2nd at 12:00 PM

Roughly 50% of employees have subpar writing skills, and it’s not all about punctuation. Written communications that are vague or unclear send a message that your organization embraces sloppiness, fails to focus on details, and basically just doesn’t care. That’s why American companies spend $3 billion a year to improve employee writing. Because let’s face it, the best writers win the most promotions, land the biggest clients, sell that big idea, and more.

Now, Leadership IQ has assembled the most important tricks and techniques to immediately improve, trim and clarify your writing. Whether you’re the CEO or just landed your first job, you’ll learn how to quickly organize your ideas and communicate them clearly and concisely. This program is taught by Mark Murphy, founder of Leadership IQ, award-winning writer and author of 4 international bestselling books.

Here’s a sampling of what you’ll learn how to do on this 60-minute teleconference and webinar called “Secrets of Great Business Writing”…

5 –question quiz that judges the professionalism of your writing.

Build a “structure pyramid” that assists in building a more logical argument (and eliminates all the extraneous fluff).

Answer every reader’s main question–“why do I care about this”–in your very first paragraph.

1 trick that will help you instantly catch more typos, poorly-constructed sentences and illogical arguments.

Why the “passive voice” will make your writing boring, pedantic and unclear, and how you can transform everything into the “active voice”

Be a compelling storyteller, even in seemingly boring documents.

2 quick tests that pinpoint where critical content is buried and spotlight places where you can best make your ideas leap off the page.

How “writing in scenarios” forces elimination of run-on sentences and obtuse language, while staying in the active voice and using more action verbs

Which logical structure is best for your writing: Problem/Solution, Compare/Contrast or Chronological.

How to tell if your document has a clear and compelling point (and how to write one if it doesn’t).

3 steps to streamline your writing (eliminating “dead weight” sentences, avoiding “of” phrases, and more)

Quickly spot and correct sentence fragments and run-on sentences.

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Thursday, September 2nd at 12:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

Mark has authored 4 bestselling books, including Hundred Percenters: Challenge Your Employees to Give It Their All and They’ll Give You Even More, Generation Y and the New Rules of Management, and The Deadly Sins of Employee Retention.

Overcoming a Culture of Entitlement

Mark Murphy, CEO of Leadership IQ — Tue, 10 Aug 2010 06:36:57 +0000

Live teleconference & webinar on Tuesday, August 24th at 12:00 PM

When employees feel “entitled,” they resist change, they drag their feet, they’re not accountable, and leaders are constantly frustrated. What you need instead is a culture where employees are accountable, proactive and take responsibility for themselves and the organization.

In this teleconference, you’ll learn how to transform an entitlement culture from the inside-out, how to radically improve accountability and ownership, and do it so smoothly and subtly that employees actually welcome your efforts. Whether employees are entitled because they’re so young or entitled because they’ve been with you forever or just entitled because of the organization’s culture, you’ll learn how to help employees be accountable, proactive and responsible.

This 60-minute teleconference and webinar called “Overcoming a Culture of Entitlement” will show you:

15-minute conversation that managers must have with employees that immediately reduces employees’ sense of entitlement and gives them a greater sense of personal ownership

How some of your HR processes are inadvertently creating a sense of entitlement and how 3 simple fixes can turn entitlement into accountability

1 employee survey metric that will tell if you have an entitled culture (and where it’s most entrenched)

How “article reading contests” and “days of service” can give your employees a more realistic view of the outside world and radically increase their sense of gratitude

5 step Personal Development Plan that forces every employee to take personal responsibility for their career, and the organization’s future, and puts the manager in the role of Coach and gets them out of playing Parent

The 3 biggest mistakes that managers make that keep employees feeling entitled

How to use a “manager for a day” program to co-opt your best employees, radically alter their worldview and use them to change an entitlement culture from the inside-out

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Tuesday, August 24th at 12:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

Managing the Virtual Workforce

Mark Murphy, CEO of Leadership IQ — Thu, 05 Aug 2010 03:33:08 +0000

Live teleconference & webinar on Tuesday, August 17th at 2:00 PM

Most managers have employees located in another building, state or even country. And there’s another 50 million Americans that work remotely from home. While technology has helped, the reality is that most leaders struggle to manage virtual employees and teams. Because many of the typical leadership techniques just don’t work in virtual and remote settings.

In this teleconference called Managing the Virtual Workforce, we’ll show you the latest techniques for leading geographically-dispersed teams and employees. You’ll learn specific communication routines (including what questions you should always ask), how to keep employees disciplined (even when you can’t see them), and how to build trust from miles away. We’ll also teach you which personality types work best in remote settings, and what leadership adjustments you need to make to be successful in virtual settings.

This 60-minute session will show you:

How to transmit your corporate culture to employees that never get to see your corporate headquarters

How a free tool from Google can help you hold your virtual employees accountable (and make them more productive)

Which personality types (e.g. introverted, extroverted, etc.) make the best remote employees (HINT: it’s not what you think)

How to assess virtual employees’ job performance and measure their progress

Why you should NEVER ask “How’s it going?” to remote employees

3 attitude adjustments that leaders must make to successfully manage the virtual workforce

3 tools that build trust with remote employees (even when you never see each other)

The one question that you must ask at every virtual meeting to avoid being blindsided by people disagreeing with you behind your back

Learn the pros-and-cons (and creative uses) of the latest technologies (social media, wikis, blogs, etc.)

3-step process for delegating large projects that gives you frequent progress checks (but without any micromanaging)

2 keys to keeping remote employees disciplined and productive

A specific weekly communication regimen that keeps virtual employees connected and aligned

PRICING:
This 60-minute interactive session is ~~$249~~ $199 only for the first 100 registrants. You can invite as many colleagues as you’d like to listen in on a single phone line via speakerphone. You will also get slides to download before the session.

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Tuesday, August 17th at 2:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

THE FACULTY:
Mark Murphy, Chairman & CEO of Leadership IQ
Mark Murphy is one of the country’s leading management experts. Mark has lectured at Harvard Business School, Yale University, and more. His clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.

Mark leads one of the largest leadership studies ever, and his groundbreaking work has appeared in Fortune, Forbes, Business Week, Investor’s Business Daily, The Washington Post, The Los Angeles Times, and many more. He has also appeared on ABC’s 20/20, CBS News, Fox Business News and NPR.

The Secrets of Killer Presentations

Mark Murphy, CEO of Leadership IQ — Mon, 26 Jul 2010 13:05:23 +0000

Live teleconference & webinar on Thursday, August 5th at 12:00 PM

Most presenters just trudge through a pile of text-heavy slides, boring their audience to sleep, never understanding the 1 thing an audience actually needs to hear. Only a small percentage of presenters have discovered the secrets of “wowing” their audience.

Fortunately, with our dramatically better understanding of neurology and psychology, the science of giving “wow” presentations has advanced light years. Using the latest presentation techniques and tricks from neurologists, visual designers, speech writers, psychologists AND the coolest presentation technology from companies like Google and Prezi, we’ll show you how to keep you audience riveted on the edge of their seats (and not sitting back in their chairs, arms folded, half-asleep).

When you can connect with your audience and keep them riveted, you’ll be able to differentiate yourself, sell your big strategy, land that big client, impress the Board, get your project funded, and more.

This 60-minute teleconference and webinar called “The Secrets of Killer Presentations” will show you:

The secret technique that neurologists know for making your message unforgettable (and planting it deep in peoples’ brains)

How to use a storytelling technique to entice your audience in the first 30-seconds

How to make PowerPoint not look like PowerPoint

How the CEOs of Apple, Google and Starbucks can deliver killer presentations in just 1 sentence

How to create a roadmap for your presentation

Radical new presentation technologies that give you options other than PowerPoint

3 visual designs that need to be in your next presentation

How to speak to the 4 distinct personality types you’ll find in every audience

How to develop “stage charisma” whether your audience is big, small or even online

New online technologies that radically improve attentiveness during webinars and teleconferences

2 critical changes that adapt your live presentation for an online audience

How Analogies, Pain, Stories and Facts can immediately create a “wow” factor for your audience

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Thursday, August 5th at 12:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

How to Manage Your Millennials (aka Gen Y)

Mark Murphy, CEO of Leadership IQ — Fri, 23 Jul 2010 04:13:22 +0000

Live teleconference & webinar on Tuesday, August 3rd at 2:00 PM

With younger workers facebooking and tweeting their way through your office, companies are more confused than ever about how to manage their Millennials (aka Gen Y). And the expectations they bring to the workplace (about compensation, career track, flexible schedules, company loyalty, etc.) are totally foreign to many bosses over 40.

But the smartest companies have discovered new ways to relate to them, harness their technology, reduce their entitlement, and ultimately turn them into some of their best workers. And in this teleconference & webinar, we’ll show you the latest techniques and technologies for bridging the generation gap with Millennials and managing them into high performers.

This 60-minute teleconference and webinar called “How to Manage Your Millennials (aka Gen Y)” will show you:

4 lessons you need to know about the latest technologies (facebook, Twitter, etc.) and how they can help you better manage Gen Y

2 management techniques that can help overcome the sense of entitlement that Gen Y might bring into your workforce

6 psychological events that made Generation Y the people they are today (and how to use that insight to attract and motivate them)

3-step process for assigning work to Millennials that forces them to be more accountable without requiring you to babysit

A new kind of meeting that can actually improve Gen Y’s attention span

5 step Career Map that gets your youngest workers excited about their career growth (even in a recession when upward opportunities may be limited)

How Google has learned to make Gen Y significantly more productive and accountable, while simultaneously making them more fulfilled

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Tuesday, August 3rd at 2:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

THE FACULTY:
Mark Murphy, Chairman & CEO of Leadership IQ
Mark Murphy is one of the country’s top leadership and employee engagement experts. Mark has lectured at Harvard Business School, Yale University, and more. His leadership training and employee survey clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.

Why Some People Become So Successful (And Others Never Make It)

Mark Murphy, CEO of Leadership IQ — Wed, 21 Jul 2010 00:56:43 +0000

Live teleconference & webinar on Tuesday, August 3rd at 12:00 PM

In every profession (nurses, engineers, salespeople, leaders, etc.), some people have “it”—that special quality that puts them at the head of the line, with the best opportunities and the biggest rewards. But other people, sadly, just never stand out or make that leap to breakthrough success.

Are super-successful people somehow just endowed with better genetics, charisma and luck? Absolutely not. In fact, a groundbreaking field of neurological & psychological research shows us that there are very specific changes we can make that will greatly increase our likelihood of achieving breakthrough success. These social scientists are discovering why (and how) some people make the leap, sniff out the best opportunities, and put themselves in the right place at the right time. And in this program, we’ll reveal this latest science, with practical techniques, on the skills and attitudes you need to put yourself on the superstar path.

This 60-minute teleconference and webinar called “Why Some People Become So Successful (And Others Never Make It)” will show you:

How “thin slicing” (the spontaneous judgments people make) is impacting how people judge you and your ‘success potential,’ and what you can do to influence their snap judgments about you

4 questions to assess whether you’ve got the same levels of passion as the most successful people, and specific steps to help you improve your “passion score”

The real secret about how superstars use “deliberative practice” to become experts in their profession (and why that’s radically different from how the rest of us practice)

3 steps high achievers use to build their own “communities” of fans and supporters (including how the latest generation of stars is doing it with facebook, Twitter, and more)

How the most successful people eliminate roughly 45% of their boring work to free-up more time for the breakthrough projects that differentiate them from everybody else

The “stickiness effect” that high-achievers use to ensure that people always remember them and move them to the front-of-the-line for the best opportunities

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Tuesday, August 3rd at 12:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

The Psychological Secrets of Great Listening

Mark Murphy, CEO of Leadership IQ — Tue, 13 Jul 2010 12:16:53 +0000

Live teleconference & webinar on Thursday, July 22nd at 12:00 PM

The average person only retains about 10% of what they hear. Of course, it shouldn’t be surprising given the lack of listening skills out there. One study found that physicians stop listening 18 seconds after a patient starts speaking. Another study found that salespeople stop listening 21 seconds after a prospect starts talking.

But if you want to succeed in management, sales, customer service, patient interactions, or ANYWHERE that involves interacting with people, you need expert listening skills. (Just nodding and occasionally mumbling “uh huh” does NOT count as great listening). This program will should you the cutting-edge science of great listening techniques (including the kinds of listening techniques that clinical psychologists and behavioral investigators use).

This 60-minute teleconference and webinar called “The Psychological Secrets of Great Listening” will show you:

Learn to dissect every conversation into Facts, Interpretations, Reactions and Ends to discover the real message behind peoples’ words

1 question that stops people from rambling, but redirects them and can still keep them talking

4 types of probing questions that direct people to share and reveal their deeper issues (Factual, Emotional, Direct, Indirect)

Why paraphrasing can make people angry, and what you should do instead

3-step process for resolving misunderstandings (or when you misheard what they were saying)

7-part checklist that tests whether you’ve truly heard all the information you need

How to stop yourself from making snap judgments

3 exercises that dramatically improve your ability to observe and detect subtle changes in body language and tone of voice

How to keep your own emotions in check when listening to someone is making you agitated

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Thursday, July 22nd at 12:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

Past Event: Management Secrets for New Managers

Mark Murphy, CEO of Leadership IQ — Tue, 29 Jun 2010 12:36:32 +0000

This event is now past. You can purchase this content with our e-learning library. You can contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com

Being a new manager can be terrifying; one day you’re friends with people and the next day you’re being asked to tell them what to do. So how do you move from being “friend” to “manager”? What words are you supposed to say when you manage someone? How do you hold people accountable and improve their performance without being overbearing and destroying morale?

In this program designed for new managers, you’ll learn Management Secrets for New Managers so you can get off to a great start. After all, you don’t want to waste your big chance to make a first impression as a new leader.

This 60-minute teleconference and webinar called “Management Secrets for New Managers” will show you:

3-part script to immediately start winning over your best employees, especially if they ‘re bitter because you got the management job they really wanted

4 P’s of delegation, including how to prioritize tasks and how to define your expectations

Discover the line between Friend and Manager and what boundaries you need to put on your new relationship with employees

Discover exactly what goals you’re being asked to accomplish as a Manager, and then how to get your employees to help you achieve those goals

How to avoid creating a Parent-Child dynamic with your employees

How to co-opt your best employees to help you set the ground rules and boundaries using the “Word Pictures” technique

4-part script to say when “talented people with bad attitudes” try to derail you and even embarrass you

Discover a process for assigning work that gives you more oversight without micromanaging (and that actually makes employees feel more autonomous)

Discover the 5 biggest mistakes new managers make, and how to avoid them

How to turn things around if you get off to a bad start as a new manager

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Tuesday, July 20th at 12:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.