The Blog by Mark Murphy and Leadership IQ

The Way You Check Email Is Making You Less Productive

The average person checks their email about 15 times per day. But a recent study from researchers at the University of British Columbia found that when people were limited to checking their email just three times per day, their stress levels decreased significantly. 
Posted by Mark Murphy on 07 February, 2017 Forbes, Time Management | 0 comments | Read more →

Video: Friendly Customer Service

Here’s something you don’t often hear under the category of good customer service skills: not everybody wants friendly customer service. I know, it's a bizarre thing to say, right?  How can that possible qualify as good customer service skills?
Posted by Mark Murphy on 06 February, 2017 Communication Skills, Video | 0 comments | Read more →

Quiz: What's Your Style of Change Management?

Posted by Mark Murphy on 02 February, 2017 Change Management, Leadership Skills, Quizzes | 1 comment | Read more →

Video: Mark Murphy appears on CNN to discuss CEOs speaking out on the immigration ban

Mark Murphy, founder of Leadership IQ, is a frequent guest on CNN and here he comments on the recent spate of CEOs who spoke out against the recent immigration ban.

Posted by Mark Murphy on 01 February, 2017 Video | 1 comment | Read more →

Try Coaching Instead Of Managing When Employees Bring You Problems

We’ve all had the situation when an employee walks into our office with a problem they want us to solve (or dozens of problems they want solved). Maybe they walk into our office and say, “I need your help boss, that other division won’t respond to my emails about giving me the data I need to finish my report.” And then they stand there waiting for us to solve that problem.
Posted by Mark Murphy on 01 February, 2017 Forbes, Leadership Skills | 0 comments | Read more →

Video: Coachability

Coachability: Interview Tips
One of the key interview tips comes from the number one reason why new hires fail. When they fail, it is Coachability, or rather, a lack thereof that is why they fail. Coachability basically means they can't anticipate feedback, they can't accept feedback...

Posted by Mark Murphy on 31 January, 2017 Hiring for Attitude, Video | 1 comment | Read more →

Why Giving Advice Doesn't Work

One big mistake many leaders make is delivering advice instead of constructive feedback. People often think it’s nicer to phrase criticisms more gently by injecting words like: should, would, ought, and try. The problem is that by using these words, your constructive feedback becomes advice.
Posted by Mark Murphy on 30 January, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

The Player-Coach Philosophy That Has Nasdaq's Leaders Invested

I regularly see leaders struggling to balance ‘leading’ and ‘doing.’ How much should leaders engage with employees and inspire them to produce great stuff? And how much should leaders roll up their sleeves and produce great stuff themselves? It’s the $64,000 question...
Posted by Mark Murphy on 26 January, 2017 Forbes, Leadership Skills, Leadership Styles | 0 comments | Read more →

[Video] Stop Emailing For More Effective Communication

Why Email SucksStop Emailing For More Effective Communication
Here are three critical elements to effective communication that show why you may want to cut down a little bit on the use of email, especially for communicating with colleagues, employees and bosses:

Posted by Mark Murphy on 25 January, 2017 Communication Skills, Video | 0 comments | Read more →

Quiz: Could You Pass This Job Interview?

Thanks to research like our Hiring For Attitude project, interviewers are becoming increasingly sophisticated.  Are you up-to-date with the latest techniques?  Can you pass this job interview?
Posted by Mark Murphy on 24 January, 2017 Hiring for Attitude, Interview Questions, Quizzes | 10 comments | Read more →

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Latest posts

  • Video: A Time Management Tip That Can Cut 17 Minutes Off Meetings

      Here's a very simple time management tip that can cut 17 minutes from most meetings you sit in: have a Statement of Achievement. What is that? Well, we did a survey recently. We asked people coming out of meetings:... Read more →

  • One Simple Tool For Controlling Loudmouths In Your Team Meetings

    This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ Have you ever been in one of those team meetings, virtual or face-to-face, where a few big personalities just dominate the space? They usually talk louder than everyone... Read more →

  • Quiz: What's Your Presentation Style?