Leadership IQ

You probably know about our webinar on Friday of this week called “Psychological Tactics That “Wow” Customers” (if you want to learn more about that webinar, just click the link).

And here’s a fun little cartoon video that shows what happens when customer service interactions don’t use psychology, or emotional intelligence, or understanding unique personality types. (And this is why you should check out our webinar about the advanced psychological techniques that you should be using). Just click the video below to start watching.

TECHNICAL NOTE: If your company blocks YouTube, you can also watch the video here. (This is only a ‘last resort’ backup, the video runs slower here).

So check out our webinar called “Psychological Tactics That “Wow” Customers”. We’ll teach you a new generation of techniques from psychology, decision sciences and behavioral economics. These new sciences are radically improving how we understand our customers to build deep and lasting relationships with them.