Leadership IQ » Live Events

Giving Constructive Feedback Without Making People Angry

Mark Murphy, CEO of Leadership IQ — Sun, 07 Mar 2010 00:55:29 +0000

Live teleconference & webinar on Thursday, March 11th at at 12:00

Do you avoid telling employees what you really think because you know they’ll get angry or drag their feet? When you give constructive feedback, do people get defensive or start blaming and making excuses?

Here’s a shocking statistic: According to recent Leadership IQ study, 51% of employees say they get too little constructive feedback from their boss. BUT it’s not quite as simple as just giving more feedback, because 65% of employees say that when their boss does criticize poor performance, the boss doesn’t provide enough useful information to help employees actually correct the issue.

This 60-minute teleconference and webinar called “Giving Constructive Feedback Without Making People Angry” teaches you how to have open and truthful feedback conversations, even about the toughest topics, without making people defensive or angry. The results are improved performance, better relationships, smarter decisions and greater accountability.

This 60-minute teleconference and webinar called “Giving Constructive Feedback Without Making People Angry” will show you:

6-step script for delivering constructive criticism that helps the recipient improve and without making them defensive or angry (called the I.D.E.A.L.S. script)

1-sentence that opens any difficult conversation and deescalates tough criticism

Avoid the “trigger words” that instantly make people defensive

Quiz for testing whether you’re making people defensive with blaming and loaded language

The “Compliment Sandwich”: What it is and why you should NEVER use it

Delayer your conversations (Facts, Interpretations, Reactions, Ends) and learn which pieces you should and shouldn’t share

How to avoid “pleading” and “attacking” in when you’re giving someone constructive feedback

7-part model for assessing your relationship so you know how this person will take your feedback

Tackle “taboo topics” and “sacred cows” without bruising egos or starting turf wars

Discover the 5 Stages of Accountability (Denial, Blame, Excuses, Anxiety and Accountability) and how to respond to each one

PRICING:
This 60-minute interactive session is ~~$249~~ $199 only for the first 100 registrants. You can invite as many colleagues as you’d like to listen in at one site or location, using a single phone line and one computer. You will also get slides to download before the session.

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Thursday, March 11th at at 12:00 Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

THE FACULTY:
Mark Murphy, Chairman & CEO of Leadership IQ
Mark Murphy is one of the country’s leading management experts. Mark has lectured at Harvard Business School, Yale University, and more. His clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.

Mark leads one of the largest leadership studies ever, and his groundbreaking work has appeared in Fortune, Forbes, Business Week, Investor’s Business Daily, The Washington Post, The Los Angeles Times, and many more. He has also appeared on ABC’s 20/20, CBS News, Fox Business News and NPR.

Mark has authored 3 bestselling books, including Hundred Percenters: Challenge Your Employees to Give It Their All and They’ll Give You Even More, Generation Y and the New Rules of Management, and The Deadly Sins of Employee Retention.

Mark Murphy is a 3-time nominee for Modern Healthcare’s “Most Powerful People in Healthcare” Award. And Mark won the Healthcare Financial Management Association’s Helen Yerger Award for Best Research.

Managing Remote Employees

Mark Murphy, CEO of Leadership IQ — Fri, 05 Mar 2010 13:32:59 +0000

Live teleconference & webinar on Tuesday, March 16th at at 12:00

In this teleconference called Managing Remote Employees, we’ll show you the latest techniques for leading far-flung teams and employees. You’ll learn specific communication routines (including what questions you should always ask), how to keep employees disciplined (even when you can’t see them), and how to build trust from miles away. We’ll also teach you which personality types work best in remote settings, and what leadership adjustments you need to make to be successful in virtual settings.

Most managers have at least a few employees located in another building, state or even country. And if that wasn’t enough, there’s another 50 million Americans that work remotely from home. While technology has made this possible, the reality is that most leaders struggle to manage remote employees and teams. Managing the virtual team is not like managing the people outside your door. And many of the typical leadership techniques just don’t work in remote settings.

In this special 60 minute Teleconference, you call into a teleconference line to listen and ask questions and you get handouts/slides to download and keep. You can invite as many colleagues as you’d like and even interact directly with Mark Murphy, one of the country’s leading management experts.

This 60-minute session will show you:

Which personality types (e.g. introverted, extroverted, etc.) make the best remote employees (HINT: it’s not what you think)

How to assess remote employees’ job performance and measure their progress

Why you should NEVER ask “How’s it going?” to remote employees

3 attitude adjustments that leaders must make to successfully manage remote employees

The one question that you must ask at every virtual meeting to avoid being blindsided by people disagreeing with you behind your back

3 tools that build trust with remote employees (even when you never see each other)

How to transmit your corporate culture to employees that never get to see your corporate headquarters

Learn the pros-and-cons (and creative uses) of the latest technologies (social media, wikis, blogs, etc.)

3-step process for delegating large projects that gives you frequent progress checks (but without any micromanaging)

2 keys to keeping remote employees disciplined and productive

A specific weekly communication regimen that keeps remote employees connected and aligned

PRICING:
This 60-minute interactive session is ~~$249~~ $199 only for the first 100 registrants. You can invite as many colleagues as you’d like to listen in on a single phone line via speakerphone. You will also get slides to download before the session.

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Tuesday, March 16th at 12:00 Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

Running Team Meetings That Don’t Waste Time

Mark Murphy, CEO of Leadership IQ — Wed, 03 Mar 2010 04:34:41 +0000

Live teleconference & webinar on Wednesday, March 17th at at 12:00

Every one of us has sat through meetings that wasted time (whether face-to-face or remote). Where people showed up late, and unprepared. Where discussions raged endlessly without anybody making a decision. Where people kept getting off topic. Where one person dominated the conversation, and other passive people said nothing. Where you were pretty sure that people who were on teleconference were doing other things (like checking their email).

But if you want team meetings where people are focused, attentive, prompt, decisive, engaged and intelligent, then you need to attend this teleconference called Running Team Meetings That Don’t Waste Time. This special teleconference gives you the latest techniques (and technologies) for running extraordinary meetings, whether they’re remote or face-to-face. And we’ll show you how to use the latest tools to engage people DURING meetings, and keep them accountable AFTER the meeting.

This 60-minute session called “Running Team Meetings That Don’t Waste Time” will show you:

One simple technique that will cut 15 minutes of wasted time from every one of your meetings

New online technologies that radically improve attentiveness during meetings and keep people accountable after meetings

The Top 5 worst meeting timewasters and how to eliminate every one of them

What to say when you suspect people are not paying attention (and how to do it without sounding like a nag or a jerk)

2 techniques to keep people attentive during Remote meetings, even when you can’t see them

How to manage both Passive AND Aggressive personalities to keep your meeting on track

1 question you must answer to ensure that your meeting has a clearly-defined objective (and meets it every time)

The exact agenda that you need to send to every attendee before the meeting to ensure that people show up fully prepared to participate intelligently

The best ways for teams to make decisions (and the best model for your specific type of team)

How to manage difficult personalities during your meetings like Critics, Mimics, Comics, Bullies and Worriers

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Wednesday, March 17th at at 12:00 Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

Past Event: Managing & Motivating Your Superstar Employees

Mark Murphy, CEO of Leadership IQ — Mon, 22 Feb 2010 02:04:16 +0000

This event is now past. You can purchase this content with our e-learning library. You can contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com

Superstar employees are NOT motivated just like everybody else (their psychology is very different). So you can’t use the same old techniques and expect to keep your high performers, let alone keep them operating at a superstar level.

Remember this disturbing fact: According to one of Leadership IQ’s most famous studies, 47% of high performers want to leave their jobs (but only 18% of low performers want to quit).

Your superstar employees need different motivators, different goals, different feedback and coaching conversations, even different development plans and career maps. Every company says they want high performers, but most have absolutely no idea what it really takes to keep star performers happy (and no, it’s not all about money).

This 60-minute session called “Managing & Motivating Your Superstar Employees” will show you:

3 psychological factors that make high performers different from ordinary employees

Discover how superstar employees react very differently to compensation issues (learn why they focus more on internal pay comparisons than external comparisons, why they like broader pay bands and low entry pay, why they prefer greater pay dispersion, and more)

5 step Career Map that keeps star employees progressing in their careers (even in a recession when upward opportunities may be limited)

3 ways to set challenging goals that inspire superstar employees to keep growing & developing

Process to immortalize your stars and keep them linked to your culture (and make it very hard emotionally for them to quit)

Use star employees as teaching examples to improve your middle performers so that you can create even more superstar employees

3 things that really irritate and demotivate star performers

Giving feedback to star performers without making them defensive

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Friday, March 5th at at 12:00 Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

Past Event: Put the Spark Back in Your Culture

Mark Murphy, CEO of Leadership IQ — Mon, 08 Feb 2010 03:53:14 +0000

This event is now past. You can purchase this content with our e-learning library. You can contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com

2009 was a very tough year for employees (employee engagement has plummeted at many companies). But now in 2010, you’ve got a rare opportunity to kick-start a new year, reignite your employees’ passion, win back their commitment, and put the “spark” back in your culture.

After studying more than 100 organizations that have turned tough times into reinvigorated and passionate cultures, we’ve distilled the best practices for your entire leadership team. This 60-minute Teleconference & Webinar shows you how to “put the spark back in your culture” and gives you the specific tools and tactics you need to start this year off right (and remember, you only get one chance to start a new year so don’t miss your opportunity).

This 60-minute session called “Put the Spark Back in Your Culture” will show you:

The 1 memo that every CEO should write to all employees to reignite their passion (including specific example with DOs and DON’Ts)

4 rules for creating a Vision and Goals for 2010 that stop employees from wallowing in last year and gets them fired-up about the future

Learn to balance Optimism and Realism to create just the right emotional energy (without sounding either too clueless or too pessimistic)

3 step script every manager can use at daily/weekly staff meetings to spark innovation and reignite employees’ passion

How to insulate your culture against cynical naysayers that just want to bring everyone else down with their negativity

How to create heroes in your organization that re-energize employees and teach them how to have the right attitude

2 questions that reveal employees’ secret desires and motivators so you can devise plans that keep them energized and passionate (even if money and career advancement opportunities are limited)

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Wednesday, February 17th at 12:00 Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

Past Event: Understanding Financial Statements

Mark Murphy, CEO of Leadership IQ — Mon, 18 Jan 2010 17:18:31 +0000

This event is now past. You can purchase this content with our e-learning library. You can contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com

In this economy, every executive and manager needs sharper financial skills. Do you know how your Income Statement affects your Balance Sheet? Or why profit does NOT equal cash (and why you need both)? Do you know why professionals use the Balance Sheet more than the Income Statement? Can you identify the 4 different types of Profit that appear on the Income Statement (and what they tell you about your business)?

If you want to understand and manage the financial side of your business (and have intelligent discussions with your CFO), you need to attend this special 90-minute teleconference called Understanding Financial Statements.

Please note that this program is 90 minutes (instead of our usual 60 minutes) so we can fully cover this very deep topic.

This teleconference will teach you the financial skills and language you need to understand and improve the financial side of your operations. In this 90 minute session, you call into a teleconference line to listen and ask questions and you get handouts/slides to download and keep. You can invite as many colleagues as you’d like and even interact directly with Mark Murphy, one of the country’s leading management experts.

This 90-minute session called Understanding Financial Statements will show you:

Income Statement, Balance Sheet & Statement of Cash Flows (how to read and understand these 3 most important financial statements)

2 finance rules your CFO really wants you to understand

How your Income Statement affects your Balance Sheet

Why profit does NOT equal cash (and why you need both)

Why professionals use the Balance Sheet more than the Income Statement

The 4 different types of Profit that appear on the Income Statement (and what they tell you about your business)

When Revenue really becomes Revenue (and why this confuses so many managers)

When an Expense really becomes an Expense (and why this confuses so many managers)

Understanding your Cash Conversion Cycle and Working Capital

Using and understanding Profitability, Liquidity, Leverage and Efficiency Ratios

Where financial shenanigans occur (and how to stop them)

Why you need to understand Depreciation & Amortization

How Cash links to the Income Statement and Balance Sheet

PRICING:
This 90-minute interactive session is ~~$249~~ $199 only for the first 100 registrants. You can invite as many colleagues as you’d like to listen in on a single phone line via speakerphone. You will also get slides to download before the session.

DATE & TIME:
This 90 Minute LIVE Teleconference is being held on Tuesday, January 26th at 12:00 Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

THE FACULTY:
Mark Murphy, Chairman & CEO of Leadership IQ
Mark Murphy is a former turnaround advisor an one of the country’s leading management experts. Mark has lectured at Harvard Business School, Yale University, and more. His clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.

For his groundbreaking research into cost-cutting, Mark was awarded the Healthcare Financial Management Association’s Best Research Award. And Mark has authored 3 bestselling books, including Hundred Percenters: Challenge Your Employees to Give It Their All and They’ll Give You Even More, Generation Y and the New Rules of Management, and The Deadly Sins of Employee Retention.

Past Event: Managing Narcissists, Blamers, Drama Queens and more

Mark Murphy, CEO of Leadership IQ — Sat, 02 Jan 2010 12:45:00 +0000

This event is now past. You can purchase this content with our e-learning library. You can contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com

Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? Or someone who is hyper-sensitive and always gets their feelings hurt?

Sadly, not every person in our organization is nice, pleasant and easy-going. So you’ve got to know how to manage and understand difficult personalities. Fortunately, we’ve identified the Big Five difficult personalities that drive most conflict in organizations, and we’ve developed specific scripts for dealing with each one. You’ll learn specific scripts for managing Narcissists (Giant Egos), Blamers and Finger-Pointers, Drama Queens and Kings, Negative and Overly Sensitive people.

In this 60 minute session, you call into a teleconference line to listen and ask questions and you get handouts/slides to download and keep. You can invite as many colleagues as you’d like and even interact directly with Mark Murphy, one of the country’s leading communication experts.

This 60-minute session will show you how to manage the Big Five difficult personalities:

Negative (they always see the downside): Because their negativity can deflate everyone around them, you’ll learn how to contain their negativity and even start to turn them positive by debunking the irrational thoughts that drive their negativity

Drama Queens and Kings: Behind the drama is a desperate cry for attention, so you’ll learn a specific script for reducing the drama while turning them into a more rational and responsible adult

Narcissists (Giant Egos): Behind that giant ego is a very fragile personality, so you’ll learn a very clever and subtle script for getting them to do what you want while toning-down their ego (even if they outrank you)

Blamers and Finger-Pointers: The blame game is time-consuming and destructive, so you’ll learn a script to quickly stop the finger-pointing and make this person and positive contributor to them team

Overly Sensitive: Learn why they’re so emotionally fragile and always looking for reasons to feel hurt and a specific script for pulling them together and keeping them productive

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Thursday, January 14 at 12:00 Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

Mark has authored 3 bestselling books, including Generation Y and the New Rules of Management, The Deadly Sins of Employee Retention, and Leading on the Edge of Chaos.

Past Event: Conducting Year End Reviews and Creating Development Plans

Mark Murphy, CEO of Leadership IQ — Tue, 08 Dec 2009 03:44:16 +0000

This event is now past. You can purchase this content with our e-learning library. You can contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com

Every manager should be ready to conduct year-end performance reviews for their employees that are simultaneously candid and motivating. And they had better know how to write Development Plans that get employees BOTH passionate and aligned.

However, the sad truth is that 87% of employees say their year-end reviews are a waste of time and that they don’t take their development plans seriously. But you can correct this with a special 90-minute teleconference and webinar called Conducting Year End Reviews and Creating Development Plans.

This teleconference & webinar gives managers the specific scripts and tools to turn dreaded year-end reviews into highly-motivating conversations that improve performance and set inspiring goals for the upcoming year.

This special 90-minute event is personally taught by Mark Murphy, founder of Leadership IQ and author of the groundbreaking new leadership book “Hundred Percenters.” You’ve seen his work in Fortune, Forbes, CBS News, ABC News, and now you can hear him live. Get handouts to download, listen on a teleconference and watch the program via webinar. And invite as many colleagues as you can fit around a speakerphone.

This 90-minute session will show you:

7-part Developmental Plan handout for you to download along with the slides for this program

2 questions that reveal employees’ secret desires and motivators so you can devise development plans that keep them energized and passionate (even if money and career advancement opportunities are limited)

What 3 pieces of information need to be in EVERY performance appraisal conversation

What 4 pieces of information need to be in EVERY development plan

How to use the I.D.E.A.L.S. Script to deliver feedback in a way that inspires improved performance (and bonds managers and employees closer together)

In what order you should discuss performance, money and goal-setting (and why messing up the order can ruin the entire conversation)

In what order you should talk to high, middle and low performers (and how the right order can make all subsequent conversations much more positive)

2 sentences that make every performance review and goal-setting conversation more relaxed and engaging

1 question that reveals which of your employees’ accomplishments you need to highlight in your year-end review and goal-setting conversation

How to use behavioral language to help employees evaluate their own performance (and set goals that they can easily measure and track)

3-part script that ensures your high and middle performers will be “walking on air” after their review

5 conversations that managers should NEVER have during performance reviews (Attacking, Disintegrating, Shirking, Soft-Pedaling, Compliment Sandwiches) and how to avoid them

DATE & TIME:
This 90 Minute LIVE teleconference & webinar is being held on Friday, December 18th at 12:00 Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

Mark has authored 3 bestselling books, including Hundred Percenters: Challenge Your People to Give It Their All and They’ll Give You Even More, Generation Y and the New Rules of Management, and The Deadly Sins of Employee Retention.

Past Event: Managing Employees from a Distance

Mark Murphy, CEO of Leadership IQ — Wed, 02 Dec 2009 02:13:49 +0000

This event is now past. You can purchase this content with our e-learning library. You can contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com

The days of sitting near your employees, watching their every move, are long gone. These days, you may be traveling, or your employees are in different offices, and you need to keep your team productive and aligned.

When you’re Managing Employees from a Distance, you need to use a radically different leadership style if you want to keep your team productive and also engaged. You need to make your employees more accountable and disciplined than ever before. But you also need to build warm relationships with them even though you may not see them very often.

This teleconference gives you the big ideas and specific tools for making distant employees productive and engaged, whether you’re on a plane or on the other side of the world. You’ll learn the best ways to communicate over distances, how to keep employees accountable without being a micromanager, words you should never use in emails, building trust with remote employees, and much more.

This 60-minute session called Managing Employees from a Distance will show you:

Why distance leaders need a “split personality” (and how to be BOTH a highly-focused conductor AND a warm engaging team-builder)

How a free tool from Google can help you hold your employees accountable (and make them more productive)

How to assess distant employees’ job performance and measure their progress

Why you should NEVER ask “How’s it going?” to distant employees

The 1 question that you must ask on every phone call to avoid being blindsided by people undercutting you behind your back

3 tools that build trust with remote employees (even when you never see each other)

How to transmit your values to employees that never get to see you

3-step process for delegating large projects that keeps employees on track (but without any micromanaging)

A specific weekly communication regimen that keeps remote employees connected and aligned

4 question test for deciding whether you should send an email, or instead use phone, voicemail, texting or face-to-face

How to avoid the 5 emotional “trigger words” in emails that cause misunderstandings, spark conflict, and get you into trouble

Write a “call to action” in every email that gets your employees to take immediate action

10 minute conversation that keeps remote employees feeling connected and engaged

DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Thursday, December 17th at 12:00 Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

For his groundbreaking research into cost-cutting, Mark was awarded the Healthcare Financial Management Association’s Best Research Award. And Mark has authored 3 bestselling books, including Generation Y and the New Rules of Management, The Deadly Sins of Employee Retention, and Leading on the Edge of Chaos.

Past Event: Free Online Book Tour with Mark Murphy

Mark Murphy, CEO of Leadership IQ — Mon, 30 Nov 2009 19:46:39 +0000

This event is now past. You can purchase this content with our e-learning library. You can contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com

We’ve all heard that if you make employees happy, they’ll give you great performance. But a new book reveals the failure of that idea. Trying to make employees happy does not automatically deliver great performance.

In fact, a groundbreaking new book shows that for all the billions of dollars companies have spent trying to satisfy and engage employees, 72% of employees admit they’re still not giving their best effort at work.

In “Hundred Percenters: Challenge Your Employees to Give it Their All, and They’ll Give You Even More” (McGraw-Hill November, 2009), Mark Murphy, the founder and CEO of Leadership IQ, divulges new research from more than 500,000 employees and leaders about why the “happy employee” philosophy has failed and how leaders can inspire employees to passionately give 100% every day.

Mark Murphy will host two free webcasts (they’re both the same) on Tuesday, December 15 at 12:00 PM EST and Wednesday, December 16 at 2:00 PM EST. In each 60-minute webcast, Mark will reveal exciting new research on the best leadership style for inspiring employees to become hundred percenters.

Choose one of these time slots to reserve your seat:

Click here to register for Tuesday, December 15 at 12:00 PM EST

Click here to register for Wednesday, December 16 at 2:00 PM EST

Here are just a few of the big ideas in “Hundred Percenters” that Mark will discuss:

More than 70% of employees would rather work for a leader who challenged them with difficult goals and required them to learn new skills.

If leaders assign really difficult goals, employees perform better and have more self-confidence.

SMART Goals can be dumb, and often discourage employees from pushing themselves and developing new skills.

Many leaders unknowingly discourage employees from becoming hundred percenters through insufficient recognition and tolerating slackers.

Hundred percenters want lots of constructive feedback, but you should never deliver it with a Compliment Sandwich.

If you’re going to assess your employees with a survey, never ask if they’re satisfied (and never use a five-point scale).

You cannot build an organization of hundred percenters if you tolerate Talented Terrors (people with 100% skills but 0% attitude).

“Hundred Percenters” debunks many recent management fads. The truth is that employees cannot be bribed into giving 100%. Nor can they be coddled into greatness. Instead, this book describes a new leadership model that pushes employees to discover and maximize their unrealized potential, while leaving them beaming with hard-won pride and fulfillment.

Choose one of these time slots to reserve your seat:

Click here to register for Tuesday, December 15 at 12:00 PM EST

Click here to register for Wednesday, December 16 at 2:00 PM EST

You can buy the book here:

About the Author:
Mark Murphy, Chairman & CEO of Leadership IQ
Mark Murphy is one of the country’s leading management experts. Mark has lectured at Harvard Business School, Yale University, and more. His clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.

Mark has authored 3 bestselling books, including Generation Y and the New Rules of Management, The Deadly Sins of Employee Retention, and Leading on the Edge of Chaos.