This event is now past. To purchase a recording of this program, contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com
Here’s a shocking statistic: According to a recent Leadership IQ study, more than 80% of managers say they’ve avoided giving employees tough feedback because they were afraid of a bad reaction. And that’s why 51% of employees say they get too little constructive insight from their boss.
Nobody wants to hear tough feedback when it’s delivered poorly. But, by understanding the psychology behind constructive dialogue, you’ll learn to disarm employees’ defensiveness, eliminate blaming and excuses, and turn these conversations from a one-way “constructive feedback” into a two-way “constructive dialogue” that makes everyone comfortable and accountable.
And the result will be improved performance, deeper relationships, greater trust and significantly more accountability.
This 60-minute teleconference and webinar called “Delivering Feedback Without Making People Agry” will show you:
- 6-step script for turning “constructive feedback” into “constructive dialogue”, a two-way conversation that makes everyone comfortable and accountable
- 5 conversations you should never have, including the “compliment sandwich” and “shirking”
- 1-sentence that opens and deescalates tough criticism
- 4-question quiz for testing whether you’re using “trigger words” that make people defensive and angry
- How to de-layer your conversations (Facts, Interpretations, Reactions, Ends), and learn which pieces you should and shouldn’t share
- Discover the 5 Stages of Accountability (Denial, Blame, Excuses, Anxiety and Accountability) and how to respond to each one
- 4 powerful psychological scripts that keep conversations on-track, including the “No Excuses Conversation” and “Ownership Conversation”
DATE & TIME:
This 60-Minute LIVE Teleconference is being held on Thursday, Sept. 8, at 12:00 p.m. Eastern time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.
PRICING:
This 60-minute interactive session is $249 $199 only for the first 100 registrants. You can invite as many colleagues as you’d like to listen in at one site or location, using a single phone line and one computer. You will also get slides to download before the session.
LEADERSHIP IQ has been featured in:
LEADERSHIP IQ FACULTY:
Mark Murphy, Chairman & CEO of Leadership IQ
Mark Murphy is one of the country’s leading management & communication experts. Mark has lectured at Harvard Business School, Yale University, and more. His clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.
Mark leads one of the largest leadership studies ever, and his groundbreaking work has appeared in Fortune, Forbes, Business Week, Investor’s Business Daily, The Washington Post, The Los Angeles Times, and many more. He has also appeared on ABC’s 20/20, CBS News, Fox Business News and NPR.
Mark has authored 4 bestselling books, including HARD Goals: The Science of Extraordinary Achievement, Hundred Percenters, Generation Y and the New Rules of Management, and The Deadly Sins of Employee Retention.
Mark Murphy is a 3-time nominee for Modern Healthcare’s “Most Powerful People in Healthcare” Award. And Mark won the Healthcare Financial Management Association”s Helen Yerger Award for Best Research.
