This event is now past. You can purchase this content with our e-learning library. You can contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com

Do you avoid telling employees what you really think because you know they’ll get angry or drag their feet? When you give constructive feedback, do people get defensive or start blaming and making excuses?

Here’s a shocking statistic: According to recent Leadership IQ study, 51% of employees say they get too little constructive feedback from their boss. BUT it’s not quite as simple as just giving more feedback, because 65% of employees say that when their boss does criticize poor performance, the boss doesn’t provide enough useful information to help employees actually correct the issue.

This 60-minute teleconference and webinar called “Giving Constructive Feedback Without Making People Angry” teaches you how to have open and truthful feedback conversations, even about the toughest topics, without making people defensive or angry. The results are improved performance, better relationships, smarter decisions and greater accountability.

This 60-minute teleconference and webinar called “Giving Constructive Feedback Without Making People Angry” will show you:

  • 6-step script for delivering constructive criticism that helps the recipient improve and without making them defensive or angry (called the I.D.E.A.L.S. script)
  • 1-sentence that opens any difficult conversation and deescalates tough criticism
  • Avoid the “trigger words” that instantly make people defensive
  • Quiz for testing whether you’re making people defensive with blaming and loaded language
  • The “Compliment Sandwich”: What it is and why you should NEVER use it
  • Delayer your conversations (Facts, Interpretations, Reactions, Ends) and learn which pieces you should and shouldn’t share
  • How to avoid “pleading” and “attacking” in when you’re giving someone constructive feedback
  • 7-part model for assessing your relationship so you know how this person will take your feedback
  • Tackle “taboo topics” and “sacred cows” without bruising egos or starting turf wars
  • Discover the 5 Stages of Accountability (Denial, Blame, Excuses, Anxiety and Accountability) and how to respond to each one

    • PRICING:
    This 60-minute interactive session is $249 $199 only for the first 100 registrants. You can invite as many colleagues as you’d like to listen in at one site or location, using a single phone line and one computer. You will also get slides to download before the session.

    DATE & TIME:
    This 60 Minute LIVE Teleconference is being held on Tuesday, June 29th at 12:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

    THE FACULTY:
    Mark Murphy, Chairman & CEO of Leadership IQ
    Mark Murphy is one of the country’s leading management experts. Mark has lectured at Harvard Business School, Yale University, and more. His clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.

    Mark leads one of the largest leadership studies ever, and his groundbreaking work has appeared in Fortune, Forbes, Business Week, Investor’s Business Daily, The Washington Post, The Los Angeles Times, and many more. He has also appeared on ABC’s 20/20, CBS News, Fox Business News and NPR.

    Mark has authored 3 bestselling books, including Hundred Percenters: Challenge Your Employees to Give It Their All and They’ll Give You Even More, Generation Y and the New Rules of Management, and The Deadly Sins of Employee Retention.

    Mark Murphy is a 3-time nominee for Modern Healthcare’s “Most Powerful People in Healthcare” Award. And Mark won the Healthcare Financial Management Association’s Helen Yerger Award for Best Research.