Live teleconference & webinar on Thursday, July 22nd at 12:00 PM

The average person only retains about 10% of what they hear. Of course, it shouldn’t be surprising given the lack of listening skills out there. One study found that physicians stop listening 18 seconds after a patient starts speaking. Another study found that salespeople stop listening 21 seconds after a prospect starts talking.

But if you want to succeed in management, sales, customer service, patient interactions, or ANYWHERE that involves interacting with people, you need expert listening skills. (Just nodding and occasionally mumbling “uh huh” does NOT count as great listening). This program will should you the cutting-edge science of great listening techniques (including the kinds of listening techniques that clinical psychologists and behavioral investigators use).

This 60-minute teleconference and webinar called “The Psychological Secrets of Great Listening” will show you:

  • Learn to dissect every conversation into Facts, Interpretations, Reactions and Ends to discover the real message behind peoples’ words
  • 1 question that stops people from rambling, but redirects them and can still keep them talking
  • 4 types of probing questions that direct people to share and reveal their deeper issues (Factual, Emotional, Direct, Indirect)
  • Why paraphrasing can make people angry, and what you should do instead
  • 3-step process for resolving misunderstandings (or when you misheard what they were saying)
  • 7-part checklist that tests whether you’ve truly heard all the information you need
  • How to stop yourself from making snap judgments
  • 3 exercises that dramatically improve your ability to observe and detect subtle changes in body language and tone of voice
  • How to keep your own emotions in check when listening to someone is making you agitated

    • PRICING:
    This 60-minute interactive session is $249 $199 only for the first 100 registrants. You can invite as many colleagues as you’d like to listen in at one site or location, using a single phone line and one computer. You will also get slides to download before the session.

    DATE & TIME:
    This 60 Minute LIVE Teleconference is being held on Thursday, July 22nd at 12:00 PM Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

    THE FACULTY:
    Mark Murphy, Chairman & CEO of Leadership IQ
    Mark Murphy is one of the country’s leading business experts. Mark has lectured at Harvard Business School, Yale University, and more. His clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.

    Mark leads one of the largest leadership studies ever, and his groundbreaking leadership training and employee survey work has appeared in Fortune, Forbes, Business Week, Investor’s Business Daily, The Washington Post, The Los Angeles Times, and many more. He has also appeared on ABC’s 20/20, CBS News, Fox Business News and NPR.

    Mark has authored 3 bestselling books, including Hundred Percenters: Challenge Your Employees to Give It Their All and They’ll Give You Even More, Generation Y and the New Rules of Management, and The Deadly Sins of Employee Retention.

    Mark Murphy is a 3-time nominee for Modern Healthcare’s “Most Powerful People in Healthcare” Award. And Mark won the Healthcare Financial Management Association’s Helen Yerger Award for Best Research.