what-great-managers-do-differently-onsite-leadership-training-course website

AWARD-WINNING ONSITE LEADERSHIP TRAINING:

WHAT GREAT MANAGERS
DO DIFFERENTLY

GIVE YOUR MANAGERS & EXECUTIVES WORLD-CLASS LEADERSHIP SKILLS WITH THIS AWARD-WINNING ONSITE TRAINING PROGRAM!

In 1-2 days of deep learning (depending on your needs), with New York Times Bestseller & FORBES Contributor Mark Murphy, your leaders will receive actual ‘leadership scripts’ and a ‘step-by-step plan’ to make every employee INSPIRED, ACCOUNTABLE, PROACTIVE and PRODUCTIVE!

This award-winning training program called "What Great Managers Do Differently" will deliver the tools, scripts and cutting-edge research for solving all of your toughest people issues! 

Rated one of the TOP 10 Leadership Development Companies in the world!

THIS CUSTOMIZED ONSITE PROGRAM IS FOR EXECUTIVES, MIDDLE-MANAGERS AND LEADERS WHO WANT TO Manage Difficult Personalities, IMPROVE AccountabILITY, Motivate STARS, Hire For Attitude, Coach Employees, and more!

WE CUSTOMIZE EVERY ASPECT OF THE PROGRAM, FROM THE DURATION TO THE CONTENT, TO MEET YOUR ORGANIZATION'S EXACT NEEDS!

THE FOLLOWING IS A SAMPLE AGENDA FOR A 2-DAY TRAINING.  BUT THIS PROGRAM CAN BE MODIFIED AND CUSTOMIZED TO MEET YOUR UNIQUE NEEDS. OPTIONS ARE AVAILABLE FOR HALF-DAY, ONE-DAY AND TWO-DAY VERSIONS.

parallax

DAY 1 AGENDA

WORD PICTURES: A REVOLUTIONARY SYSTEM FOR IMPROVING ACCOUNTABILITY

Only 29% of employees know whether their performance is where it should be! But with Word Pictures™, you’ll get a complete system and tools for setting explicit behavioral expectations, distinguishing between high and low performers, and hardwiring accountability. You’ll never again hear employees say “I didn’t know that’s what you expected” or argue when you say their performance needs improvement.

DELIVER CORRECTIVE FEEDBACK WITHOUT CAUSING ANGER OR defensiveness

Over 80% of leaders have avoided giving tough feedback because they were afraid the employee would react badly! You’ll learn how to use Fact-Based Communication to “delayer” your conversations to make tough feedback much easier to hear. And you’ll learn the I.D.E.A.L.S. script for delivering tough messages without making the recipient defensive or angry. We’ll also show you the science of delivering feedback, including how to avoid the “trigger words” that instantly make people defensive, and why Cognitive Dissonance and the Dunning-Kruger Effect prevent employees from hearing tough feedback.

TAKING THE PAIN OUT OF PERFORMANCE REVIEWS

Only 6% of CEOs think performance appraisals are useful! But there are 5 key leverage points that radically improve performance reviews, and all can be implemented quickly and easily. You’ll learn 2 sentences that make every performance appraisal conversation more comfortable (if you say them in the first few minutes of the meeting), and what 3 pieces of information need to be in EVERY performance appraisal conversation

THE SCIENCE OF MANAGING MILLENNIALS

Most leaders are frustrated by managing across generations! So you’ll learn the latest research on Millennials, what makes them tick, and how to make them highly productive, focused and accountable. You’ll learn the #1 driver of Millennial engagement (hint: it’s not money or praise), and how companies like Google are able to give Millennials a deep sense of purpose while still getting insane productivity from them.

MANAGING NARCISSISTS, BLAMERS, dRAMAtics AND MORE

Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Sadly, not every person in our organization is nice, pleasant and easy-going. So you’ve got to know how to manage and understand difficult personalities. Fortunately, we’ve identified the Big Five difficult personalities that drive the most conflict in organizations, and we’ve developed specific scripts for dealing with each one. You’ll learn specific scripts for managing Narcissists (Giant Egos), Blamers and Finger-Pointers, Drama Queens and Kings, Negative and Overly Sensitive people.

DAY 2 AGENDA

HIRING FOR ATTITUDE

89% of hiring failures come from employees having the wrong attitudes, not a lack of skills! You’ll learn 6 words that ruin behavioral interview questions when you’re trying to hire for attitude. And why you should never ask “tell me about yourself” or “what are your strengths/weaknesses”. We’ll also teach you the 5-part interview question that reveals if people are “coachable” (and that famously asks candidates to spell their previous boss' last name).

HOW TO INSPIRE AND RETAIN YOUR HIGH PERFORMERS

In 42% of companies, high performers are LESS engaged than low performers. This was such big news that everyone covered our study; including the Wall Street Journal, New York Times, Forbes, Fast Company, Harvard Business Review, and more! The psychology of high performers is typically different than that of other employees. So you’ll learn the 3 psychological drivers that high performers have (that middle and low performers often lack). And you’ll receive the “retention” conversation script using our famous Shoves & Tugs model.

DO MORE COACHING AND LESS MANAGING

Most likely, the best leaders you’ve ever had did much more “coaching” than “managing.” They listened to your ideas, challenged you to learn and grow, served as your sounding board, and took the time to discover what really makes you tick. In other words, coaching. So you’ll learn 3 sentences you should say at the beginning of your coaching sessions, and a 5-step process (based on rational emotive behavior therapy) that helps employees overcome self-limiting and irrational beliefs.

HOW TO BUILD SUPPORT FOR YOUR CHANGE EFFORTS

Mismanaging change is the #1 reason why CEOs get fired! So you’ll learn a 4 question test that instantly predicts the success of your change efforts (and what to do if you spot a ‘warning sign’). You’ll learn how to reframe all your communications so that change sounds like an opportunity rather than a threat, and to debunk any negative rumors about your change effort.

FINDING TIME TO BE A LEADER

The scarcest resource leaders have is their time (not money or people or influence). There are 4 kinds of work that consume our time: Green Light, Yellow Light, Orange Light and Red Light Work. But only Green Light Work will give you a successful career. This program is going to show you how to discover your own personal Green Light Work and give you tactics for shedding all the Yellow, Orange and Red Light Work that is wasting your time, hurting your effectiveness and stopping you from hitting all your goals.

4 EXTRAORDINARY BENEFITS OF WORKING WITH US!

ELEARNING COURSES TO CONTINUE THE LEARNING

We can use our elearning library (used by some of the top companies in the world) to provide follow-up training modules delivered online that keep the learning alive for attendees! We can even customize a specific curriculum to reinforce the training.

PRE-SURVEY TO ASSESS YOUR LEADERS' NEEDS

We can give attendees a pre-survey or quiz prior to the training. Then we can use the audience’s data right in the training program! This gets the group 100% engaged not only to hear the training but also to see their own data and results!

OPTIONAL 360 ASSESSMENT

Our 360 assessment delivers the most comprehensive reports available and gives your leaders the self-awareness they need to skyrocket their leadership effectiveness! For organizations that are comfortable with 360s, this can be a great enhancement to the training.

PEER-TO-PEER LEARNING GROUPS TO INTERNALIZE YOUR DEVELOPMENT

Leadership Grand Rounds is a monthly peer-to-peer  experience that brings together a group of 8 to 10 managers and executives for the purposes of peer-to-peer learning and support. We install this program after the training so that every month your leaders have a forum to keep growing their leadership skills.

Early-Bird Discount for DALLAS expires in:

Early-Bird Discount for CHICAGO expires in:

THIS COURSE IS TAUGHT BY
MARK MURPHY, FOUNDER OF LEADERSHIP IQ

ABOUT MARK MURPHY

Through his groundbreaking research, Mark Murphy has created some of the biggest ideas in leadership. He’s a New York Times bestselling author, weekly contributor to Forbes and CNBC, ranked as a Top 30 Leadership Guru and the Founder of Leadership IQ.

He’s trained leaders at the United Nations, Harvard Business School, the Clinton Foundation, Microsoft, MasterCard, SHRM, and hundreds more organizations

Mark leads one of the world’s largest leadership skills studies, and his work has appeared in The Wall Street Journal, The New York Times, Fortune, Forbes, Bloomberg BusinessWeek, and U.S. News & World Report. Mark has also appeared on CNN, NPR, CBS News Sunday Morning, ABC’s 20/20, and Fox Business News.

Mark’s most recent book was Truth At Work: The Science Of Delivering Tough Messages. Before that, he wrote the New York Times bestseller, Hundred Percenters: Challenge Your People to Give It Their All and They’ll Give You Even More. Before that, his book Hiring for Attitude was featured in Fast Company, The Wall Street Journal, and chosen as a top business book by CNBC.

ADDITIONAL INFORMATION

Contact us at any time by emailing jill@leadershipiq.com or calling 800-814-7859.

Cancellations received more than 30 days prior to the start of the event will receive a 100% refund. Cancellations received 14 to 30 days prior to the start of the event will receive a 50% refund. No refunds will be provided for cancellations received less than 14 days prior to the event, however you may be eligible for a registration credit. Registrations credits will be subject to a $100 rescheduling fee if registration is cancelled less than 7 days prior to the start of the event. No refunds will be issued after the event. All refunds will be refunded to your original method of payment. Registrations may not be shared, but may be transferred at no cost at any point prior to the start of the event with notification to Leadership IQ by phone or email. We reserve the right to cancel a course due to insufficient enrollment, inclement weather, or other events beyond our control. In the event a class is cancelled, we will notify you as soon as possible. You may choose to receive a full refund of your registration fee or credit on another class. Leadership IQ will not be responsible for any cancellation costs you incur, such as airline tickets and/or hotel reservations.