In this 2-day seminar you'll learn the most successful management techniques from the most admired managers at companies like Disney, Southwest Airlines, GE and Google.
You'll learn the most effective tools for hiring, inspiring, retaining, evaluating and coaching employees. This 2-day seminar will transform how you manage people. That's why thousands of companies like Intel, GE, IBM, HP, Citigroup and Johns Hopkins send their leaders to attend.
This 2-day management seminar is hands-on, interactive, and loaded with specific tools and best practices. You'll be on the cutting-edge of management practice and you'll develop an individual management action plan. You'll also get electronic copies of all the materials to share with others and build your personal library to navigate management challenges.
Here's what you'll learn... |
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| Module 1: Execute Without Excuses |
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- How to get every employee focused on hitting their goals
- How to align employees’ goals with your goals
- How to give motivating and constructive feedback
- Why only 31% of employees clearly understand their goals
- The 3 rules for hardwiring accountability
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| Module 2: Best Practices for Hiring High Performers |
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- Why 46% of all new hires fail in their first 18 months.
- When the “best” candidate isn’t the “right” candidate
- Determining the unique characteristics required to succeed on your team
- The paradox of skills assessment
- Going “outside the interview” to see the true picture
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| Module 3: Motivating Employees to Go “Above and Beyond” |
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- Management errors that actively demotivate your staff … and how to avoid them.
- The 5 types of employees – and how to motivate each.
- Setting psychologically powerful goals for your team or department.
- The 2 most effective motivational techniques.
- How to make your team members 500% more enthusiastic and positive.
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| Module 4: Motivating the Middle Performer |
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- Are you ignoring 70% of your workforce?
- Why managers don’t focus on middle performers.
- The 5 types of middle performers – and how to manage each.
- The 2 most common mistakes managers make that totally demotivate their employees.
- Transforming mediocre employees into high-performance superstars.
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| Module 5: Best Practices for Employee Retention |
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- Why the employees you want to retain are the most likely to leave you.
- Where to focus your employee retention efforts.
- Early warning signs that a favorite employee is getting ready to quit.
- What causes seemingly happy workers to be secretly dissatisfied?
- 8 steps to stopping your best employees from quitting.
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| Module 6: Best Practices for Managing Low Performers |
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- The philosophy of “improve or remove.”
- Diagnosing your low performers.
- Determining whether to remove or improve slackers.
- Transforming low performers into superstars.
- 5 simple steps to improving any employee’s performance.
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| Module 7: Can't We All Just Get Along? |
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- Why 9 out of 10 workplace conflicts are never resolved effectively.
- Root causes of manager/employee clashes.
- The “magic word” that instantly eliminates animosity in any dispute.
- Developing a collaborative office environment.
- How to foster productive disagreement without deteriorating into harmful conflict.
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| Module 8: How to Speak so Others Will Listen |
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- The mistake 93% of managers make in communicating with their employees.
- The 4 styles of communication: which one is yours?
- Matching your message to the listener’s communication style.
- 6 steps to becoming a world-class communicator.
- Persuading through communication rather than authority.
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| Module 9: The Deadly Sins of Time Management |
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- What Jack Welch’s golf score can teach you about time management.
- Why most managers don’t achieve their goals each day (hint: it’s NOT because they don’t have enough time).
- How to avoid working at cross-purposes between your goals and your company’s goals.
- The awful truth about cell phones, laptop PCs, wireless modems, and other “time saving” technology.
- Eliminating time wasters and road blocks.
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| Module 10: Influence Without Authority |
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- The most important quality of a truly great manager – and how to cultivate it in yourself and others.
- 6 most common mistakes managers make when influencing others.
- The cardinal rules of influence, attraction, and power.
- The 7 driving human needs and how they can help you be a better manager.
- Reframing your requests to more effectively influence others.
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| Module 11: Building Buy-In for Change |
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- Why 70% of change efforts fail.
- 9 steps that motivate your employees to change.
- Why people become attached to the status quo – and how to break that attachment.
- 5 ways to create a compelling vision.
- Using quick successes to generate “viral enthusiasm.”
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