This seminar is a must for anyone in a leadership position.
Sam Pace, National Sales Manager, Pro Source One

I have been in call center management for over 10 years and this was the most complete and intensive training that I have ever attended. This seminar far outweighs anything on the market.
Nick Jordan, Senior Director, Uniden America Corp.

This is one of the best leadership courses I have taken. It’s amazing how often the word leadership is utilized and yet there isn’t a clear standardized definition. Mark did a great job defining the term and elucidating the key characteristics. I would highly recommend this course to others.
Nancy Ortiz, Regional Scientific Manager, AstraZeneca LP

This seminar provides tools for dealing with many “people” issues that have been particularly challenging in my organization. And Mark drills right down to the fine detail. I’ll send my senior management to this course. He makes the actions to be taken easily understood and immediately implementable.
Carol Hanes, Chief Executive Officer, Cogdell Memorial Hospital

The information I learned at this seminar will have an immediate impact on my leadership and the efficiency and effectiveness of my employees.
Larry Hausner, Chief Operating Officer, The Leukemia & Lymphoma Society

This is the only complete leadership training available anywhere and it has everything that a manager needs.
Al Dorji, Director, Silicon Image Inc.

This was our most successful leadership program yet, as Mark’s message was really heard! We’ve tried and tried to get our managers to address low performers and inspire long-tenured employees to embrace change, but without success. Whatever it is Mark has, he got it across where we’ve been unsuccessful.
Sally Keck, Director of Training, San Luis & Delta-Mendota Water Authority

I was impressed with the depth and breadth of leadership tools and strategies that were presented in this 2-day seminar. The methods were thought-provoking and immediately applicable to my current leadership role.
John Shannon, Dean, Department of Defense- Language Institute

I have had a lot of similar training and Mark made this session more engaging and effective than all the others.
Tim Griffin, Chief Operating Officer, ALN Medical Management

Mark Murphy is an incredible Teacher. His programs are very easy to follow and to comprehend. Why are they so beneficial and worth the money? Because they are REALISTIC ! They are very easily applied to today's business environment. 
Jeff Markowicz, General Manager Skyline Club, Indianapolis

Mark is an exceptional teacher with world-class insight into how to become a great leader. Every leader will benefit from his lessons.
Joseph Willett, Chief Operating Officer, Merrill Lynch

Executives are often skeptical of professional development because of a perceived lack of ROI. “What Great Executives Do Differently” offered insightful, actionable best practices. I would highly recommend it for any busy executives interested in making improvements in their organizations.
Raenell Schroering, Vice President of People Services, Service Net Solutions

Unlike other seminars I have attended, we’ve been given immediately usable tools to improve upon the management of my staff. 
Michael Bench, AVP, Invsco Group, Ltd.

Highly recommended for all management levels within an organization.
Harry Nilsen, VP Corp Ops, Canal Barge Company

A great seminar! Fast-paced, fun and engaging. Loads of great tools and strategies.
Jeff Harrison, Creative Director, ITA Group

My position requires me to collaborate with other disciplines with very differing views. And I must recruit and motivate sales and operations staff to achieve aggressive goals in a turnaround project. This course was invaluable and the reference materials will be utilized heavily. I feel all the leadership positions in my organization will benefit from this course.
Stephanie Hertzog, VP Sales & Marketing, RLS, LLC

This program is very useful in clarifying so many aspects of difficult executive management responsibilities.
John Sukenik, Chief Operating Officer, Health Forum Inc.

These programs combine the best of quality, content, time efficiency, convenience and cost. This is a rare combination of incredible value.
Frank G. Mikan, President, The HDH Group, Inc.

The subjects pertain to real issues facing all organizations today, and the presentations are practical with specific tools to use, not just theory.
Clare Carmichael, VP Human Resources, Eyetech Pharmaceuticals, Inc.

Mark is the master of practical real-world solutions for leadership success. This program had an immediate impact on our Trustees and CEOs.
John Matessino, Chief Executive Officer, Louisiana Hospital Association

Your leadership tools helped transform our culture in record time. We felt the benefits of your work within the first week. Everyone from our Board to our frontline employees was grateful.
Anne Oglevie, CEO, Weiser Memorial Hospital

"This webinar was absolutely fantastic. One of the most hand-on and realistic I've attended in years. I would definitely recommend this to anyone in a position to hire an employee. It was the perfect length, paced perfectly, and so much of what he had to say I caught myself nodding my head in agreement. It was just a great webinar."
Kimberly M. Dove, VP - Banking Operations, Leesport Financial Corporation

"This program was refreshing and engaging! Excellent content that could be applied right away. I also appreciated the fact that it was not an "advertisinar" or a come on, but a true developmental experience."
Cindy Ray, Leadership and Employee Development Specialist, Peace Health

"I thought the program was great! It made me stop and think about which staff members I was spending the most time with and realized that it was my low performers. I have started to focus more on my top performers so I can make them even better and have stopped letting my low performers take up my time."
Al Snider, Vice President & Controller, First National Bank

"I really enjoyed the webinar on the importance of managing poor performance. As an HR leader I'm often frustrated by managers who ignore poor performance thinking they are doing the person a favor and hoping they'll improve on their own. The webinar clearly lays out the reason that is the wrong approach and a straightforward method for dealing with poor performers. It was a great value."
Mike Carey, Senior Vice President of Human Resources, American Public Media Group

"I was very pleased with the webinar and will definitely be hosting these for my team again in the near future."
Doug Wiser, Director, Technical Support, MegaPath Networks Inc.

"The webinar was thoughtfully put together and addressed a very relevant topic. It is an area that is difficult for most supervisors and managers to deal with in a constructive and timely manner."
Bruce Spencer, Senior Vice President, Financial Pacific Leasing, LLC

"I found this webinar to be a useful training experience. The on-line format, taken at my convenience was easy to fit in to my busy schedule. I ran through it on a Saturday at home over a cup of coffee and a bagel. The content was insightful and informative. I would recommend this webinar to anyone who wants to learn management essentials."
Paul D. Moyer, Vice President/Branch Manager, Dewberry

"I found the webinar very helpful. It provided solid, useful information that was very practical. I've already recommended it to others at my company."
Richard Horsfall, Manager, Training & Development, Ben Venue Laboratories, Inc.

"I thought the webinar was outstanding. Very practical, and easy to follow. I also liked the graph about service to the customer and service to the company. I was able to use that example, the very day I listened to the webinar, while working with one of our managers on an employee issue. It was great. Looking forward to another learning opportunity..."
Ann Pollard, HR Manager, GPC Management, Inc