This event is now past. You can purchase this content with our e-learning library. You can contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com
Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? Or someone who is hyper-sensitive and always gets their feelings hurt?
Sadly, not every person in our organization is nice, pleasant and easy-going. So you’ve got to know how to manage and understand difficult personalities. Fortunately, we’ve identified the Big Five difficult personalities that drive most conflict in organizations, and we’ve developed specific scripts for dealing with each one. You’ll learn specific scripts for managing Narcissists (Giant Egos), Blamers and Finger-Pointers, Drama Queens and Kings, Negative and Overly Sensitive people.
In this 60 minute session, you call into a teleconference line to listen and ask questions and you get handouts/slides to download and keep. You can invite as many colleagues as you’d like and even interact directly with Mark Murphy, one of the country’s leading communication experts.
This 60-minute session will show you how to manage the Big Five difficult personalities:
PRICING:
This 60-minute interactive session is $249 $199 only for the first 100 registrants. You can invite as many colleagues as you’d like to listen in on a single phone line via speakerphone. You will also get slides to download before the session.
DATE & TIME:
This 60 Minute LIVE Teleconference is being held on Thursday, January 14 at 12:00 Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.
THE FACULTY:
Mark Murphy, Chairman & CEO of Leadership IQ
Mark Murphy is one of the country’s leading management experts. Mark has lectured at Harvard Business School, Yale University, and more. His clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.
Mark leads one of the largest leadership studies ever, and his groundbreaking work has appeared in Fortune, Forbes, Business Week, Investor’s Business Daily, The Washington Post, The Los Angeles Times, and many more. He has also appeared on ABC’s 20/20, CBS News, Fox Business News and NPR.
Mark has authored 3 bestselling books, including Generation Y and the New Rules of Management, The Deadly Sins of Employee Retention, and Leading on the Edge of Chaos.
Mark Murphy is a 3-time nominee for Modern Healthcare’s “Most Powerful People in Healthcare” Award. And Mark won the Healthcare Financial Management Association’s Helen Yerger Award for Best Research.
