Past Event: How to Give Praise and Constructive Criticism


This event is now past. It was originally held on Friday, September 11th. To purchase a recording of this program contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com

Here’s a shocking statistic: According to recent Leadership IQ study, 67% of employees say they get too little positive feedback from their boss. And 51% say they get too little constructive criticism from their boss.

But as bad as those numbers are, they actually get worse: 53% of employees say that when their boss actually does praise excellent performance, the feedback does not provide enough useful information to help them repeat it. And 65% of employees say that when their boss criticizes poor performance, they don’t provide enough useful information to help employees correct the issue.

The bottom line is that employees don’t get nearly enough praise or constructive criticism, and when they do, it’s often useless. If you want productive and effective employees, you need to know how to give them positive and constructive feedback. Otherwise, they’ll become demotivated and their performance will never improve.

This teleconference will teach you the specific techniques to give praise and criticism that immediately improves poor performance and reinforces great performance. In this 60 minute session, you call into a teleconference line to listen and ask questions and you get handouts/slides to download and keep. You can invite as many colleagues as you’d like and even interact directly with Mark Murphy, one of the country’s leading management experts.

This 60-minute session called How to Give Praise & Constructive Criticism will show you:

  • How often you need to praise employees (and what kinds of actions do & don’t warrant praise)
  • 3-step script to praise employees so they will repeat their great performance over and over again (without making their ego unmanageable)
  • How to turn really great praise into a viral story that travels through your workforce to teach and motivate all your employees
  • 6-step script for delivering constructive criticism that helps the recipient improve (and without making them defensive or angry)
  • 1-sentence that opens and deescalates tough criticism
  • Quiz for testing whether you're making people defensive with blaming and loaded language
  • The "Compliment Sandwich": What it is and why you should NEVER use it
  • Delayer your conversations (Facts, Interpretations, Reactions, Ends) and learn which pieces you should and shouldn't share
  • How to avoid "pleading" and "attacking" in when you’re giving someone constructive feedback



    PRICING:
    This 60-minute interactive session is $249 $199 only for the first 100 registrants. You can invite as many colleagues as you’d like to listen in on a single phone line via speakerphone. You will also get slides to download before the session.

    DATE & TIME:
    This 60 Minute LIVE Teleconference is being held on Friday, October 16th at 2:00 Eastern Time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.

    THE FACULTY:
    Mark Murphy, Chairman & CEO of Leadership IQ
    Mark Murphy is one of the country’s leading management experts. Mark has lectured at Harvard Business School, Yale University, and more. His clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.

    Mark leads one of the largest leadership studies ever, and his groundbreaking work has appeared in Fortune, Forbes, Business Week, Investor’s Business Daily, The Washington Post, The Los Angeles Times, and many more. He has also appeared on ABC’s 20/20, CBS News, Fox Business News and NPR.

    Mark has authored 3 bestselling books, including Generation Y and the New Rules of Management, The Deadly Sins of Employee Retention, and Leading on the Edge of Chaos.

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