This event is now past. To purchase a recording of this program, contact Nicole Jordan, VP of Business Development, via email at nicole@leadershipiq.com
The average person retains only 10% of what they hear. Of course, it shouldn’t be surprising given the lack of listening skills out there. One study found that physicians stop listening 18 seconds after a patient starts speaking. Another study found that salespeople stop listening 21 seconds after a prospect starts talking.
But if you want to succeed in management, sales, customer service, patient interactions or anywhere that involves interacting with people, you need expert listening skills. (Just nodding and occasionally mumbling "uh huh" does NOT count as great listening). In this webinar, “The Psychological Secrets of Great Listening,” you will learn the groundbreaking science of truly effective listening techniques (including the kinds of listening techniques that clinical psychologists and behavioral investigators use).
Here's what you'll learn in this webinar:
- Learn to dissect every conversation into Facts, Interpretations, Reactions and Ends to discover the real message behind peoples’ words
- 1 question that stops people from rambling, but redirects them and can still keep them talking
- 4 types of probing questions that direct people to share and reveal their deeper issues (Factual, Emotional, Direct, Indirect)
- Why paraphrasing can make people angry, and what you should do instead
- 3-step process for resolving misunderstandings (or when you misheard what they were saying)
- 7-part checklist that tests whether you’ve truly heard all the information you need
- How to stop yourself from making snap judgments
- 3 exercises that dramatically improve your ability to observe and detect subtle changes in body language and tone of voice
- How to keep your own emotions in check when listening to someone is making you agitated
- And more!
DATE & TIME:
This 60-Minute LIVE Webinar & Teleconference is being held on Thursday, June 23, at 12:00 p.m. Eastern time. 24 hours before the event, you will receive an email with detailed instructions for calling in and downloading handouts.
PRICING:
This 60-minute interactive session is $249 $199 only for the first 100 registrants. You can invite as many colleagues as you’d like to listen in at one site or location, using a single phone line and one computer. You will also get slides to download before the session.
LEADERSHIP IQ has been featured in:
THE FACULTY:
Mark Murphy, Chairman & CEO of Leadership IQ
Mark Murphy is one of the country’s leading management & communication experts. Mark has lectured at Harvard Business School, Yale University, and more. His clients include Microsoft, IBM, GE, MasterCard, Merck, AstraZeneca, MD Anderson Cancer Center, Johns Hopkins, and hundreds more.
Mark leads one of the largest leadership studies ever, and his groundbreaking work has appeared in Fortune, Forbes, Business Week, Investor’s Business Daily, The Washington Post, The Los Angeles Times, and many more. He has also appeared on ABC’s 20/20, CBS News, Fox Business News and NPR.
Mark has authored 4 bestselling books, including HARD Goals: The Science of Extraordinary Achievement, Hundred Percenters, Generation Y and the New Rules of Management, and The Deadly Sins of Employee Retention.
Mark Murphy is a 3-time nominee for Modern Healthcare’s “Most Powerful People in Healthcare” Award. And Mark won the Healthcare Financial Management Association’s Helen Yerger Award for Best Research.
