Executive Leadership Training Program

Conflict Management

Every leader faces conflict. Whether you're an active participant or mediating between others, conflict is a fact of organizational life. Unfortunately, only 10% of leaders manage and resolve conflict effectively, while the other 90% resort to such failed strategies as avoidance, submission, bargaining or battles. The end result? More conflict, damaged morale, higher turnover, lost productivity, and even lawsuits and violence.

Presented by Mark Murphy, bestselling leadership expert and CEO of Leadership IQ, you'll learn the best practices for controlling and resolving any level of conflict, from tiny squabbles to epic battles. You'll learn how to defuse intense emotions, minimize the risk of emotional contamination, keep cool even under the most brutal attacks, and transform intense situations into stronger working relationships. We'll show you a 4-step process for taking control of any conflict situation and what you should never say during conflict. You'll see how to manage conflict whether as a participant, or as a mediator between others. And we'll show you the exact scripts to use for each situation, so you'll never have to guess how to handle any conflict, big or small.

Join the thousands of leaders from organizations like Citigroup, FedEx, GE, Intel, Toyota, and the Mayo Clinic who have watched these programs. And when you purchase this program, you'll receive 30-day access to watch the program as many times as you want (24 hours per day) and a complete set of the handouts to download.

Here's what you'll learn from our leadership training programs:

• The root cause of conflict (hint: it's not what you think)
• Five approaches to handling conflict, what types of leaders choose which approach, and the one approach that achieves the greatest success
• Deescalate conflict and regain control of chaotic situations
• The very first thing you do (and the very first words you say) when someone has a conflict with you
• How to approach someone when you have conflict with them
• A tool for ensuring you remain in control of your emotions during conflict situations
• The Conflict Spiral model and script for diagnosing and deescalating conflict situations
• Comprehensive scripts for when someone has a conflict with you, when you have a conflict with someone, and when you're asked to mediate conflict
• How to avoid getting manipulated into taking sides between employees
• Teach conflict management skills to your employees to develop a more collaborative workplace
• Leverage conflict situations to build stronger relationships

100% satisfaction guaranteed. Your satisfaction is 100% guaranteed. If you are not satisfied with this leadership training program, contact us within 5 days of your first viewing and we'll arrange for an immediate refund.

Mark is an internationally-recognized expert on leadership. Mark is co-author of the #1 bestseller Leading on the Edge of Chaos: The 10 Critical Elements for Success in Volatile Times. He was also featured in the bestselling Harvard Management Update article "Building the Buy-In: Setting the Stage for Change." He has received numerous awards for his research, including the Financial Management Association's Best Research Award and two nominations for Modern Healthcare's "Most Powerful People in Healthcare" award. He has published extensively, and his work has appeared in USA Today, the Wall Street Journal, and INSEAD Quarterly, among others. Mark has lectured at Yale University, the University of Miami and Tufts University and has been the featured speaker for hundreds of groups. His clients have included such organizations as DuPont, Hewlett-Packard, Blue Cross/Blue Shield, Kemper Insurance Companies, Blockbuster Video, Yale New Haven Hospital, and the Surgeon General. Previously, Mark was President of a joint venture with Mercer Human Resources Consulting.