Word Pictures: The Best Tool For Setting Performance Standards (Recording)
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This is a recorded webinar. As soon as you purchase, you will receive an email that gives you access to watch the program for as many times as you want for 1 year. You will also get access to download the slides.
Word Pictures™ are behavioral descriptions that an organization can use to set explicit behavioral expectations, distinguish between high and low performers and hardwire accountability. What an organization needs is a tool to teach employees about the attitudes, behaviors, values and standards that you want them to exhibit.
You can use Word Pictures to revamp your performance reviews, teach employees, set high standards, and more! In fact, Caesar’s Palace used our Word Pictures to set new standards in customer service for all their hotel & casino employees, and immediately thereafter, scored their highest customer satisfaction scores ever!
Word Pictures use a 3-part set of standards, called Needs Work (to describe poor behaviors), Good Work, and Great Work (to describe high performer behaviors).
With this 3-part model (based on a learning technique called ‘concept attainment’) you can easily distinguish great from mediocre performance. And you will never again have employees asking why you didn’t give them the highest score on their performance reviews!
Here’s an example Word Picture that a client created to teach employees how to be Accurate in their work. Notice that in the Needs Work column they wanted employees to understand that it’s never a good idea to hide mistakes in the hopes that they won’t be discovered. Instead, as you can see in the Great Work column, they want all employees and leaders to appreciate it when mistakes are found and even proactively report their own mistakes.
In this program, we’ll give you lots of Word Pictures, including Innovation, Expertise, Customer Service, Accuracy, Flexibility, Management, Communication, Financial-Awareness and more!
And we’ll show you techniques, from companies like Caesar’s Palace, about amazing ways to institute Word Pictures into your culture to teach all employees how to be high performers.
We’ve never given out Word Pictures like this in a webinar training before. So don’t miss this special event presented by the person who invented Word Pictures, New York Times Bestseller Mark Murphy.