Live teleconference & webinar on Thursday, September 16th at 12:00 PM

Did you know that nearly half of all new hires will fail within the first 18 months? And that when they fail, 89% of the time it’s for Attitude, not skills? Put another way, have you ever hired someone who had great technical skills but couldn’t fit your culture? Or had the perfect resume but wasn’t coachable and couldn’t accept feedback?

In this teleconference & webinar, you’ll learn how to interview for “attitude” issues like coachability, temperament, motivation, and other high performer characteristics that often go undetected in interviews. We’ll help you define the attitudes you’re looking for and then develop “attitudinal” questions (and eliminate useless interview questions) so you can identify the high performers with the best attitudes. We’ll even give you some of the best attitudinal interview questions as a starter set. Learn More…

Live teleconference & webinar on Friday, September 10th at 12:00 PM

Are your employees still asking customers “how are you today?” even to angry or upset customers? Do your employees still use words that immediately irritate customers, like “can’t,” “won’t,” and “that’s our policy”? Does your organization approach every customer the same way, whether they’re rushed or dawdling, friendly or emotionally-cold?

Most customer experiences are so poor because companies often don’t understand customer psychology. And that’s why this 60-minute teleconference & webinar will teach you a new generation of techniques from psychology, decision sciences and behavioral economics. These new sciences are radically improving how we understand our customers to build deep and lasting relationships with them. Learn More…

Live teleconference & webinar on Thursday, September 2nd at 12:00 PM

Roughly 50% of employees have subpar writing skills, and it’s not all about punctuation. Written communications that are vague or unclear send a message that your organization embraces sloppiness, fails to focus on details, and basically just doesn’t care. That’s why American companies spend $3 billion a year to improve employee writing. Because let’s face it, the best writers win the most promotions, land the biggest clients, sell that big idea, and more.

Now, Leadership IQ has assembled the most important tricks and techniques to immediately improve, trim and clarify your writing. Whether you’re the CEO or just landed your first job, you’ll learn how to quickly organize your ideas and communicate them clearly and concisely. This program is taught by Mark Murphy, founder of Leadership IQ, award-winning writer and author of 4 international bestselling books. Learn More…