Do you avoid telling people what you really think because you know they’ll get angry or drag their feet? When you “speak the truth,� do people get defensive or start blaming and making excuses? In this 2-day advanced communication workshop, you’ll learn how to “speak the truth � about any issue to employees, colleagues, bosses, customers, and even Board members. You will learn how to… Eliminate the wasted time and money that comes from communication breakdowns and misunderstandings Create a culture of candor, trust, resilience and accountability Tackle “taboo topics� and “sacred cows� without bruising egos or starting turf wars Manage the personalities who drag their feet, play politics, and are passive-aggressive Resolve disagreements fully to increase buy-in and commitment Foster real teamwork, make smarter decisions, spark innovation, and solve problems more quickly Earlier this year, the CEO of Home Depot got fired because he infuriated people whenever he spoke the truth. A few weeks later, the CEO of The Gap got fired because he couldn’t speak the truth at all. Even though they were famous Fortune 500 CEOs, they couldn’t effectively "speak the truth" and that missing skill ultimately got them fired. Anybody can talk about the fun stuff. But it’s your ability to speak the truth about the sensitive topics (without alienating people) that will determine your success as a leader. If you want your employees to be accountable, inspired, productive, and innovative, then you MUST be able to speak the truth (without making people angry). In this 2-day advanced communication workshop, you’ll get concrete scripts and tools to help you… Deliver tough messages without causing anger Build teamwork Resolve disagreements and conflicts Avoid misunderstandings Hold people accountable Manage fragile egos Build trust and rapport Communicate face-to-face or remotely Recent Attendees Include... Google, Microsoft, Dell, Hilton, Bayer, MasterCard, Chrysler, Time Warner, and Johns Hopkins Who Should Attend... Every executive, manager, team leader, and individual contributor who needs to communicate effectively with other people. Agenda for the 2-Day Workshop... Day One: 8AM--4PM Best Practice #1: Why and When to Speak the Truth Achieve shared goals and “expand the pie� in your conversations Avoid failed approaches like Bargaining, Battles, Submission and Avoidance Compartmentalize and manage any emotional baggage that causes self-destructive conversations Best Practice #2: The Structure and Flow of Truthful Conversations Separate Facts, Judgments, Feelings and Wants in every conversation Impose structure on your conversations to make the other party a better partner How to communicate when logic doesn’t work Best Practice #3: Lowering the Walls of Defensiveness, Anger and Embarrassment Avoid loaded “trigger words� that instantly make people defensive Test reactions with Tentative Truths before fully committing Use Experience Sharing rather than advice to convey your message Best Practice #4: Questioning to Discover the Truth and Generate Understanding Learn to ask questions that generate insight and understanding Develop a “collective truth� that improves the flow of information Discover the subtexts and hidden meanings in every conversation Best Practice #5: Speaking the Truth When You Have Power (e.g. you’re the Boss) Use the power of Choice to generate greater commitment and relieve defensiveness and embarrassment Determine whether and when you should use a Directive or Participative approach Avoid destructive and disingenuous techniques like the “Compliment Sandwich� Best Practice #6: Speaking the Truth When You Don’t Have Power (e.g. you’re the Subordinate) Speak the truth without threatening their ego Transform yourself from being a Criticizer into an Advisor Use Assertive, instead of Aggressive, language Best Practice #7: Speaking the Truth With Shared Power (e.g. Teams, Colleagues, Customers, Other Departments) Expand the Pie and create shared goals to overcome territoriality and turf wars Generate commitment and accountability with shared decision-making models Use Experience Sharing rather than criticism to convey your message Day Two: 8AM--4PM Best Practice #8: Correcting Misunderstandings and Conversations Gone Wrong Restart and “redial� conversations that aren’t working Deescalate intense emotions and redirect the flow of conversation How to admit you’re wrong without losing face Best Practice #9: Responding When You’re on the Receiving End of Truth Hardwire your De-escalation Script to respond constructively when you’re under attack Identify what “pushes your buttons� and employ preset responses Validate and Ventilate to drain the other party’s anger and deescalate intense emotions Best Practice #10: Creating Shared Accountability Overcome Denial, Blaming, Excuse-Making and Anxiety Use the Candor Conversation, Ownership Conversation, No-Excuses Conversation, and Planning Conversation to build accountability Choose the best decision-making model to balance commitment and effort Best Practice #11: Becoming More Persuasive with Truth and Trust Use the biggest driver of trust to become the resource to whom people turn Structure your conversations to hold people’s interest Diagnose when you’re losing your audience (and how to regain their attention) Best Practice #12: Encouraging Others to Speak the Truth to Improve Problem-Solving and Innovation Eliminate the fear that suppresses the free flow of information Become more approachable and increase your tolerance for differences Draw people out of their shell with formal questioning techniques Practicum and Special Applications Speaking the truth via phone and email Speaking the truth with a virtual team Speaking the truth with Boards and executive teams Speaking the truth in sales situations Speaking the truth with important customers Speaking the truth with internal service departments like IT, Finance, etc. Special Benefits This 2-day communication seminar is hands-on, interactive, and loaded with specific tools and best practices. You'll be on the cutting-edge of communication skills and you'll develop an individual Speak the Truth action plan. You'll also get electronic copies of all the materials to share with others and build your personal library to continue your communication training. Learn from bestselling authors and Fortune 500 executives. We don't use generic trainers. Each session is personally taught by the top executives at Leadership IQ. Mark Murphy, Founder & CEO Mark leads one of the largest leadership research programs ever, and his work has appeared in Fortune, Forbes, Business Week, USA Today, The Los Angeles Times and the Harvard Management Update. He is the only leadership guru to appear on ABC's 20/20 and CBS News Sunday Morning. He is also author of the bestselling books The Deadly Sins of Employee Retention and Leading on the Edge of Chaos. Mark's work has won numerous awards, including the Financial Management Association’s Best Research Award. His work to improve leadership in healthcare was also rewarded with 3 years of nominations for Modern Healthcare's "Most Powerful People in Healthcare" annual award, joining 300 luminaries like President George W. Bush and Senator Hillary Clinton. Prior to founding Leadership IQ, he was President of a joint venture with Mercer Human Resources Consulting; and served as a senior executive with VHA, Inc, a 6-time winner of Fortune's 100 Best Places to Work Award. Jim Young, President Jim is a former turnaround advisor and CEO, and now teaches executives and managers how to handle tough leadership challenges like building buy-in for change, motivating employees, managing low performers, and influencing without authority. With 20 years of Fortune 500 leadership experience, Jim was most recently at DuPont where he received DuPont's famous Leadership Award multiple times. He was also COO of the world's largest solid surface fabrication company, and has also served as CEO and Chief Transformation Officer for several engineering and R&D companies in both turnaround and explosive growth situations. Over 10,000 managers have attended our workshops, including executives from companies such as: Accor North America American Heart Association Blockbuster Video Bose Corporation Caterpillar Inc. Cedars-Sinai Health System Charles Schwab Citigroup City of Charlotte Comcast Cable Cornell University Department of Defense DuPont Eastman Chemical E-LOAN Earnest & Young FedEx Flextronics Gannett Company Inc GE General Mills Hewlett-Packard Intel Internal Revenue Service JPMorgan Chase Kaiser Permanente Land's End MCI Morgan Stanley Nordstrom Direct Pfizer Philip Morris USA Progressive Insurance Raytheon Company Ricoh Electronics, Inc. Royal Caribbean Cruises Ltd. Sun Microsystems Time Warner Cable Toyota US Surgeon General Yale New HAven Hospital Verizon Wireless Wachovia Wal-Mart Wells Fargo

Get Your Free Article: "Stop Giving Advice" Click here to download the article     Recent Attendees Choose your Location March 18-19, 2008 Cincinnati, OH Bankers Club May 1-2, 2008 Kansas City, MO Town Pavilion Conference Center June 9-10, 2008 Washington, DC The City Club of Washington at Franklin Square June 24-25, 2008 Chicago, IL Metropolitan Club Call 800-814-7859 to enroll As Seen In... Recent Attendees Call 800-814-7859 to enroll