HERE ARE THE MODULES IN YOUR CERTIFICATION COURSE

AS A CERTIFIED TRAINER, YOU’LL LEARN HOW TO DELIVER THIS TRAINING IN ANY TIMEFRAME, FROM FULL-DAY TO 1-HOUR!

MODULE #1: INTRODUCTION 

--Understanding the 3 critical elements of a Truth Talk
--Why speaking the truth is so critical to your organization’s success (and what happens if your organization is less-than-truthful)
--Why people are so afraid to share the truth
--The 8-Step Truth At Work Process 

MODULE #7: CREATE A WORD PICTURE

--Why it’s impossible to have tough conversations when everyone has a different definition of the truth
--The science of creating Word Pictures; a tripartite definition that transforms abstract concepts into concrete examples that anyone can understand 

MODULE #2: UNDERSTAND THE TRUTH-KILLERS (OR WHY WE RESIST THE TRUTH) 

--Discover the biggest reasons why people fail to accept the truth
--Confident Unawareness (and the Dunning-Kruger Effect)
--Perceptual Resistance (and Selective Perception)
--Psychological Resistance (and Cognitive Dissonance)
--Financial Resistance 

MODULE #8: LISTEN WITH STRUCTURE

--Why Structured Listening is so much more powerful than older techniques like active listening
--The 3-Steps to effective Structured Listening: Eliciting, Listening and Confirming
--7 Bad Phrases that tell others “we’re not listening” including: “Griping about it won’t make it better” and “Maybe it's a blessing in disguise” and “Don't worry; you’ll get over it”

MODULE #3: FOCUS ON THE FACTS

--Learn how every conversation has four layers: Facts, Interpretations, Reactions and Ends (the FIRE Model)
--How to drop all the interpretations, reactions, and ends (IRE, the emotional baggage, judgment, and negativity) to focus on the facts
--How ‘trigger words’ (like ‘always,’ ‘never,’ ‘forever,’ ‘impossible’ and ‘constantly’) can ruin Truth Talks 

MODULE #9: SHARE THE FACTS

--How to turn backward-looking conversations into Forward-Looking Conversations
--6 conversations to avoid, including The Compliment Sandwich, Shirking and Advice
--Mastering the phrase “Let’s focus on what we CAN control”
--How to tell when the other person has had a ‘lightbulb moment’ 

MODULE #4: TAKE THEIR PERSPECTIVE

--Discover the science Perspective-taking
--How to climb inside your truth partner’s mind and see the situation from their perspective
--How Perspective-Taking has led to others liking us 19% more and feeling 78% more empathy towards us 

MODULE #10: TRUTH AT WORK: REVIEW

--Applying the 8-Step Truth At Work Process
--How to shorten a Truth Talk when necessary
--When you need to use all 8 steps and when you can skip a few 

MODULE #5: SET YOUR GOALS

--How 3 bad goals ruin difficult conversations (I Want An Apology, Admit You Were Wrong, Feel Bad For What You Did)
--Discover the 6 Months Later Technique (and the science of Temporal Distancing) to reduce negative emotions and make tough conversations more productive 

MODULE #11: TRUTH AT WORK: ESSENTIALS

--This module shows you how to deliver a 60-minute or 90-minute Truth At Work Training Session for situations where you have to deliver training in a very short timeframe.
--This module can also be shown directly to your audiences if you want them to have a perfectly consistent training experience. 

MODULE #6: START A CONVERSATION, NOT A CONFRONTATION

--How to use the 5-Step I.D.E.A.S. script to immediately get others to lower their defensiveness and join you in having a true dialogue
--I: Invite them to partner, D: Disarm yourself, E: Eliminate blame, A: Affirm their control, S: Set a time limit
--How the Power Of Questions helps you discover the source of other people’s resistance 

MODULE #12: TRAINER GUIDE

--This module teaches you how to deliver the Truth At Work Training to your audiences in full-day, half-day or 1-2 hour formats.
--You will work through all the slides and topics to see which ones to include or skip depending on the length of the training session you’ll be delivering.