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Latest posts

  • Video: Friendly Customer Service

      Customer Service Skills Here’s something you don’t often hear under the category of good customer service skills: not everybody wants friendly customer service. I know, it's a bizarre thing to say, right?  How can that possible qualify as good... Read more →

  • Quiz: What's Your Communication Style?

    Do you like to communicate with lots of data?  Or with gut feelings?  Do you like to speak step-by-step?  Or do you jump right to the end? And do you know the upsides and potential downsides of your particular style?... Read more →

  • This Unusual Japanese Technique Will Radically Improve Your Presentations

    This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ Most presenters fall short when it comes to engaging audiences while driving home their point. Too many slides, the wrong kinds of slides, rambling, lack of an objective... Read more →