What Great Managers Do Differently

Module 1: Execute Without Excuses

• How to get every employee focused on hitting their goals
• How to align employees’ goals with your goals
• How to give motivating and constructive feedback
• Why only 31% of employees clearly understand their goals
• The 3 rules for hardwiring accountability

Module 2: Best Practices for Hiring High Performers

• Why 46% of all new hires fail in their first 18 months.
• When the “best” candidate isn’t the “right” candidate
• Determining the unique characteristics required to succeed on your team
• The paradox of skills assessment
• Going “outside the interview” to see the true picture

Module 3: Motivating Employees to Go “Above and Beyond”

• Management errors that actively demotivate your staff and how to avoid them.
• The 5 types of employees and how to motivate each.
• Setting psychologically powerful goals for your team or department.
• The 2 most effective motivational techniques.
• How to make your team members 500% more enthusiastic and positive.

Module 4: Motivating the Middle Performer

• Are you ignoring 70% of your workforce?
• Why managers don’t focus on middle performers.
• The 5 types of middle performers and how to manage each.
• The 2 most common mistakes managers make that totally demotivate their employees.
• Transforming mediocre employees into high-performance superstars.

Module 5: Best Practices for Employee Retention

• Why the employees you want to retain are the most likely to leave you.
• Where to focus your employee retention efforts.
• Early warning signs that a favorite employee is getting ready to quit.
• What causes seemingly happy workers to be secretly dissatisfied?
• 8 steps to stopping your best employees from quitting.

Module 6: Best Practices for Managing Low Performers

• The philosophy of “improve or remove.”
• Diagnosing your low performers.
• Determining whether to remove or improve slackers.
• Transforming low performers into superstars.
• 5 simple steps to improving any employee’s performance.

Module 7: Can’t We All Just Get Along?

• Why 9 out of 10 workplace conflicts are never resolved effectively.
• Root causes of manager/employee clashes.
• The “magic word” that instantly eliminates animosity in any dispute.
• Developing a collaborative office environment.
• How to foster productive disagreement without deteriorating into harmful conflict.

Module 8: How to Speak so Others Will Listen

• The mistake 93% of managers make in communicating with their employees.
• The 4 styles of communication: which one is yours?
• Matching your message to the listener’s communication style.
• 6 steps to becoming a world-class communicator.
• Persuading through communication rather than authority.

Module 9: The Deadly Sins of Time Management

• What Jack Welch’s golf score can teach you about time management.
• Why most managers don’t achieve their goals each day (hint: it’s NOT because they don’t have enough time).
• How to avoid working at cross-purposes between your goals and your company’s goals.
• The awful truth about cell phones, laptop PCs, wireless modems, and other “time saving” technology.
• Eliminating time wasters and road blocks.

Module 10: Influence Without Authority

• The most important quality of a truly great manager and how to cultivate it in yourself and others.
• 6 most common mistakes managers make when influencing others.
• The cardinal rules of influence, attraction, and power.
• The 7 driving human needs and how they can help you be a better manager.
• Reframing your requests to more effectively influence others.

Module 11: Building Buy-In for Change

• Why 70% of change efforts fail.
• 9 steps that motivate your employees to change.
• Why people become attached to the status quo and how to break that attachment.
• 5 ways to create a compelling vision.
• Using quick successes to generate “viral enthusiasm.”