Don't Expect Layoff Survivors to be Grateful

If your company is undertaking a layoff, be forewarned: Your surviving employees are not going to work harder out of gratitude. According to a study by Leadership IQ , 74% of employees who kept their job amidst a corporate layoff say their own productivity has declined since the layoff. And 69% say the quality of their company's product or service has declined since the layoffs.

Leadership IQ , a leadership research and training company, compiled these results after surveying 4,172 workers who remain employed following a corporate layoff. These subjects were drawn from 318 companies that have undertaken layoffs in the past 6 months. Employees were asked questions about productivity, product quality, workforce issues and management effectiveness.

Other key study findings about the state of the workplace following the layoffs include:

  • 87% of surviving workers say they are less likely to recommend their organization as a good place to work
  • 64% of surviving workers say the productivity of their colleagues has also declined.
  • 81% of surviving workers say the service that customers receive has declined.
  • 77% of surviving workers say they see more errors and mistakes being made.
  • 61% of surviving workers say they believe their company's future prospects are worse.

What causes this precipitous decline in quality and productivity? Through an open-ended question, surviving workers were asked to describe their personal feelings following the layoffs. The three most commonly used words (representing 62% of respondents) were:

  • Guilt
  • Anxiety
  • Anger

Mark Murphy, Chairman of Leadership IQ , has a name for this phenomenon. "We call this Layoff Survivor Stress," he says. "There is a great myth that, following a layoff, the surviving employees will be so grateful that they still have a job that they'll work harder and be more productive. But as this study shows, the opposite is usually true."

The study did identify a bright spot when workers were asked questions about their manager. Workers that gave their managers high scores for Visibility, Approachability and Candor were 72% less likely to report a decrease in their productivity and 65% less likely to report a decline in the quality of their company's product or service.

What can companies do to prevent these problems following a layoff? "Managers not only need to know how to conduct a layoff with candor and compassion, but it's also vital that they know how to manage their workforce following a layoff," notes Murphy. "Managers need to be highly visible to their staff, approachable even when they don't have anything new to say, and candid about the state of things in order to build their trust and credibility. If your company has to conduct a layoff, it is imperative that you train your managers how to both manage that process and deal with the highly debilitating aftermath. Layoffs won't deliver real cost savings if you mismanage the layoff process. Offering terminated employees severance packages and outplacement assistance is wonderful, but it completely misses the most important group of employees; the survivors. You have to keep the surviving employees engaged and productive, or your company won't ever recover."


Join the 200,000+ leaders who receive our free weekly emails with exclusive leadership news, research, videos, quizzes and more!


Related Posts

The Top Leadership Development Training Companies
HR Tech Outlook Magazine has just named Leadership IQ to the Top 10 Leadership Development Training Companies! We're ...
Read More
Video: Here's How You Can Avoid Difficult Conversations (And Still Be A Great Manager)
It's become a truism that leaders must have difficult conversations. But that's very bad advice.  I've found, for exa...
Read More
Video: Interpersonal Skills Can Help You Clarify Deadlines
Video: Interpersonal Skills Can Help You Clarify Deadlines
    Here’s something that falls into the category of interpersonal skills. When you get an assignment, it's always a ...
Read More
Posted by Mark Murphy on 20 May, 2015 , no_cat, no_recent, Research, sb_ad_2, sb_ad_23, sb_ad_3 | 1 comment
Next Post


  • Orhan - November 09, 2015

    MakeYourMoveAndMeanItWow, amazing! This totllay does work. I’ve seen it done. Winners realize that change is necessary and they keep smiling through it. That is also a leader in my eyes. You lead and help mold that change to the new normal.GREAT POST!

Leave a comment

Mark Murphy Ad

Don't Miss! LIVE WEBINAR: The Secrets of Killer Presentations [MARCH 15TH]

Mark Murphy Ad

Get To The Award-Winning 2-Day Management Seminar!

Mark Murphy Ad

Get To The Award-Winning 2-Day Management Seminar!

Stay in touch

Call us

We'd love to hear from you. Call us at 1-800-814-7859 and we'll be happy to answer any questions you have.

Latest posts

  • Video: This Technique Controls Overbearing Personalities In Your Meetings
  • 9 Words To Stop Negative People From Sucking The Energy Out Of The Room
  • Saying This One Sentence Can Make You 19% More Likable
    What makes someone incredibly likable? The list is nearly endless (from physical attractiveness to optimizing personal space to finding commonalities and more). But one characteristic that is virtually guaranteed to make us likable is when others feel that we truly understand them. 
    Read more →