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Immediately advance your leadership skills at the premier 2-Day Management Seminar...
RATED ONE OF THE TOP 10 LEADERSHIP DEVELOPMENT COMPANIES IN THE WORLD!
In 2 days of deep learning, with a New York Times Bestseller, you'll receive actual 'leadership scripts' and a 'step-by-step plan' to make every employee INSPIRED, ACCOUNTABLE, PROACTIVE and PRODUCTIVE!
This award-winning 2-day seminar called "What Great Managers Do Differently" will deliver the tools, scripts and cutting-edge research for solving all of your toughest people issues!
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THIS IS THE ONLY PUBLIC MANAGEMENT SEMINAR PERSONALLY TAUGHT BY A NEW YORK TIMES BESTSELLING AUTHOR, FORBES CONTRIBUTOR AND ONE OF THE TOP-30 LEADERSHIP GURUS IN THE WORLD! JOIN MARK MURPHY, FOUNDER OF LEADERSHIP IQ, AS YOUR PERSONAL MANAGEMENT COACH FOR A TRANSFORMATIVE 2-DAYS! |
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DAY 1 AGENDA
A REVOLUTIONARY SYSTEM FOR IMPROVING ACCOUNTABILITY
Only 29% of employees know whether their performance is where it should be! But with Word Pictures™, you’ll get a complete system and tools for setting explicit behavioral expectations, distinguishing between high and low performers, and hardwiring accountability. You’ll never again hear employees say “I didn’t know that’s what you expected” or argue when you say their performance needs improvement.
DELIVER CORRECTIVE FEEDBACK WITHOUT MAKING
PEOPLE ANGRY
Over 80% of leaders have avoided giving tough feedback because they were afraid the employee would react badly! You’ll learn how to use Fact-Based Communication to “delayer” your conversations to make tough feedback much easier to hear. And you’ll learn the I.D.E.A.L.S. script for delivering tough messages without making the recipient defensive or angry. We’ll also show you the science of delivering feedback, including how to avoid the “trigger words” that instantly make people defensive, and why Cognitive Dissonance and the Dunning-Kruger Effect prevent employees from hearing tough feedback.
TAKING THE PAIN OUT OF PERFORMANCE
REVIEWS
Only 6% of CEOs think performance appraisals are useful! But there are 5 key leverage points that radically improve performance reviews, and all can be implemented quickly and easily. You’ll learn 2 sentences that make every performance appraisal conversation more comfortable (if you say them in the first few minutes of the meeting), and what 3 pieces of information need to be in EVERY performance appraisal conversation
THE SCIENCE OF MANAGING
MILLENNIALS
Most leaders are frustrated by managing across generations! So you’ll learn the latest research on Millennials, what makes them tick, and how to make them highly productive, focused and accountable. You’ll learn the #1 driver of Millennial engagement (hint: it's not money or praise), and how companies like Google are able to give Millennials a deep sense of purpose while still getting insane productivity from them.
MANAGING NARCISSISTS, BLAMERS &
DRAMA QUEENS
Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Sadly, not every person in our organization is nice, pleasant and easy-going. So you’ve got to know how to manage and understand difficult personalities. Fortunately, we’ve identified the Big Five difficult personalities that drive the most conflict in organizations, and we’ve developed specific scripts for dealing with each one. You’ll learn specific scripts for managing Narcissists (Giant Egos), Blamers and Finger-Pointers, Drama Queens and Kings, Negative and Overly Sensitive people.
DAY 2 AGENDA
HIRING FOR ATTITUDE
89% of hiring failures come from employees having the wrong attitudes, not a lack of skills! You’ll learn 6 words that ruin behavioral interview questions when you’re trying to hire for attitude. And why you should never ask “tell me about yourself” or “what are your strengths/weaknesses”. We’ll also teach you the 5-part interview question that reveals if people are “coachable” (and that famously asks candidates to spell the last name of their previous boss).
HOW TO INSPIRE AND RETAIN YOUR HIGH
PERFORMERS
In 42% of companies, high performers are LESS engaged than low performers. This was such big news that everyone covered our study; including the Wall Street Journal, New York Times, Forbes, Fast Company, Harvard Business Review, and more! The psychology of high performers is typically different than that of other employees. So you’ll learn the 3 psychological drivers that high performers have (that middle and low performers often lack). And you’ll receive the "retention" conversation script using our famous Shoves & Tugs model.
DO MORE COACHING AND
LESS MANAGING
Most likely, the best leaders you’ve ever had did much more “coaching” than “managing.” They didn’t just tell you what to do, or criticize you for messing up, or push aside to do the work themselves (things often equated with managing). Instead, they listened to your ideas, challenged you to learn and grow, served as your sounding board, and took the time to discover what really makes you tick. In other words, coaching. So you’ll learn 3 sentences you should say at the beginning of your coaching sessions, and a 5-step process (based on rational emotive behavior therapy) that helps employees overcome self-limiting and irrational beliefs.
HOW TO BUILD SUPPORT FOR
YOUR CHANGE EFFORTS
Mismanaging change is the #1 reason why CEOs get fired! So you’ll learn a 4 question test that instantly predicts the success of your change efforts (and what to do if you spot a ‘warning sign’). You’ll learn how to reframe all your communications so that change sounds like an opportunity rather than a threat, and even how to stop and debunk any negative rumors about your change effort.
FINDING TIME TO BE
A LEADER
The scarcest resource leaders have is their time (not money or people or influence). There are 4 kinds of work that consume our time: Green Light, Yellow Light, Orange Light and Red Light Work. But only Green Light Work will give you a successful career. This program is going to show you how to discover your own personal Green Light Work and then give you tactics for shedding all the Yellow, Orange and Red Light Work that is misusing (or wasting) your time, hurting your effectiveness and stopping you from hitting all your goals.
DELIVERS 5 MODULES
The program will run from 9:00-4:30 both days. Registration includes lunch both days, as well as coffee, water, etc. throughout the day. Hotel Accommodations (if necessary) are the responsibility of each attendee. As soon as you register, you will receive communication from Leadership IQ with more detailed information, including logistical details, etc. If you need any assistance with registering,
please contact Jill Sutherland at 800-814-7859
This means you SAVE $300!
This means you SAVE $300!
READ THE REVIEWS
MEET YOUR PRESENTER MARK MURPHY, FOUNDER OF LEADERSHIP IQ
ABOUT MARK MURPHY
Through his groundbreaking research, Mark Murphy has created some of the biggest ideas in leadership. He’s a New York Times bestselling author, weekly contributor to Forbes and CNBC, ranked as a Top 30 Leadership Guru and the Founder of Leadership IQ.
He’s trained leaders at the United Nations, Harvard Business School, the Clinton Foundation, Microsoft, MasterCard, SHRM, and hundreds more organizations
Mark leads one of the world’s largest leadership skills studies, and his work has appeared in The Wall Street Journal, The New York Times, Fortune, Forbes, Bloomberg BusinessWeek, and U.S. News & World Report. Mark has also appeared on CNN, NPR, CBS News Sunday Morning, ABC’s 20/20, and Fox Business News.
Mark’s most recent book was Truth At Work: The Science Of Delivering Tough Messages. Before that, he wrote the New York Times bestseller, Hundred Percenters: Challenge Your People to Give It Their All and They’ll Give You Even More. Before that, his book Hiring for Attitude was featured in Fast Company, The Wall Street Journal, and chosen as a top business book by CNBC.
SPECIAL BONUSES
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SMALL CLASS SIZESYou get individualized attention from Mark Murphy as you work through solving the unique situations facing you and your team! -
E- LEARNING PROGRAMSFollowing the course, each attendee receives 2 hours of elearning to ensure that you remember and use what we taught in the class! -
SIGNED BOOKIn addition to the exhaustive seminar materials, each attendee receives a signed copy of one of Mark's bestselling books!
ADDITIONAL INFORMATION
