Build the day-to-day skills for coaching, accountability, motivation, and difficult conversations.
MODULE 1
Execute Without Excuses
- How to get every employee focused on hitting their goals
- How to align employees' goals with your goals
- How to set HARD Goals that are Heartfelt, Animated, Required, and Difficult
- How to hold accountability conversations without creating resentment
MODULE 2
Coach Instead of Micromanage
- How to coach an employee's unique motivational drivers
- How to give feedback that employees can hear and apply
- How to use Word Pictures to make feedback resonate
- How to identify and address employee shoves (warning signs)
MODULE 3
Motivate Every Performer
- How to differentiate your management for Stars, Steady Eddies, and Strugglers
- How to recognize the 5 Team Player roles
- How to challenge high performers without burning them out
- How to stop wasting time on low performers who won't change
MODULE 4
Communicate Without Defensiveness
- How to deliver difficult messages without triggering defensiveness
- How to manage narcissists, blamers, and drama queens
- How to resolve conflict without creating resentment
- How to lead through change and manage resistance