FROM NEW YORK TIMES BESTSELLER MARK MURPHY COMES
thE book that literally invented hiring for attitude!
In a groundbreaking study, Leadership IQ found that 46 percent of all new hires fail within their first 18 months. But here’s the real shocker: 89 percent fail for attitudinal reasons―not skills.
Most hiring managers are getting it wrong. Of course skills are important, but a particular skill set is about the easiest thing to test in an interview. Although much harder to recognize, attitude should be your number-one focus during the hiring process. Don’t suffer from poor chemistry―even one employee with the wrong attitude could cause years of suffering for your other employees and customers.
Whether you’re hiring new employees, choosing existing employees for a new team, or upgrading your current talent pool, you need people with the right attitude!
Attitude is what makes employees give 100% effort and turns customers into raving fans. Attitude sets your company apart from the competition.
In Hiring for Attitude, top leadership strategist Mark Murphy shows you:
--The five biggest reasons why new hires fail
--Two quick and easy tests to discover the attitudinal characteristics that you need for your unique culture
--The five-part interview question that gets candidates to reveal the truth about what their last boss really thinks of them
---Where great companies really find their best candidates
--The six words most interviewers add to the end of behavioral interview questions that destroy their effectiveness
--Hiring for Attitude includes case studies from Microchip, Southwest Airlines, The Ritz-Carlton, Google, and other companies that drive great results by hiring for attitude.
Whether your company is small or big, highly social or hyper-competitive, flat or hierarchical, every person on your payroll has to fit your culture. You can’t afford to hire blind. You need to be Hiring for Attitude.
THIS BOOK GIVES YOU THE RESEARCH-BACKED SCRIPTS TO MANAGE THE MOST DIFFICULT PERSONALITIES...
...INCLUDING DRAMATICS, BLAMERS, NARCISSISTS, THE CONFIDENTLY INCOMPETENT, NEGATIVE PERSONALITIES, TALENTED TERRORS, AND MORE!
Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? Or someone who is hyper-sensitive and always gets their feelings hurt?
This book gives you specific scripts to improve even the most difficult personalities!
There has never been a book like this that combined the latest research with hyper-practical scripts that tell you EXACTLY WHAT TO SAY for every difficult personality!
This book is LOADED with immediate takeaways, including:
--4 WORDS that immediately stop Dramatic personalities from spiraling into more drama
--One question that stops Negative personalities from sucking the energy out of the room
--6 WORDS that instantly force Blamers to take responsibility (and help you not get pulled into a never-ending conversation)
--The script that immediately stops people from taking advantage of your kindness and empathy
--The 3-PART SCRIPT for subtly deflating the inflated ego of the office Narcissist
--Exactly what words you need to say to deescalate conversations that get angry and contentious
--The 4-PART SCRIPT for overcoming the Dunning-Kruger Effect (when people think they're amazing but they're really terrible)
You get specific scripts for managing these difficult personalities:
Dramatics..... Negative Personalities..... Blamers..... Problem Bringers..... Overly Sensitive Personalities..... Advantage-Takers..... Confidently Incompetent..... Narcissists..... Talented Terrors
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ABOUT MARK MURPHY, FOUNDER OF LEADERSHIP IQ
Cancellations received more than 30 days prior to the start of the event will receive a 100% refund. Cancellations received 14 to 30 days prior to the start of the event will receive a 50% refund. No refunds will be provided for cancellations received less than 14 days prior to the event, however you may be eligible for a registration credit. Registrations credits will be subject to a $100 rescheduling fee if registration is cancelled less than 7 days prior to the start of the event. No refunds will be issued after the event. All refunds will be refunded to your original method of payment. Registrations may not be shared, but may be transferred at no cost at any point prior to the start of the event with notification to Leadership IQ by phone or email. We reserve the right to cancel a course due to insufficient enrollment, inclement weather, or other events beyond our control. In the event a class is cancelled, we will notify you as soon as possible. You may choose to receive a full refund of your registration fee or credit on another class. Leadership IQ will not be responsible for any cancellation costs you incur, such as airline tickets and/or hotel reservations.