High-Impact Communication
Help your people say what needs to be said, get heard, and get results.
Generic communication training teaches everyone the same skills. We start by identifying where communication is actually breaking down inside your organization, then customize the onsite program around those challenges.
Your people learn practical tools for listening, handling difficult conversations, adapting to different communication styles, influencing others, and communicating with greater clarity and confidence.
- Pre-Training Survey
- Communication Styles Assessment
- Customized Curriculum
For leadership teams, managers, high-potential employees, cross-functional teams, technical professionals, and other organizational audiences.
Different Teams Have Different Communication Problems
Those teams shouldn’t get the same communication training.
That’s why High-Impact Communication is customizable. We identify the conversations your people need to handle better and build the onsite program around those needs.
One team avoids difficult conversations because people are afraid of offending each other.
Another has no trouble speaking candidly, but blunt communication creates defensiveness.
A third has brilliant technical people who bury executives in so much detail that their recommendations get lost.
We Build the Program Around Your People
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01
Diagnose
We talk with your organization and can survey participants before the program to uncover the communication situations they find most difficult.
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02
Customize
We select the modules, examples, exercises, and tools that best match what your team actually needs.
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03
Practice
Participants work through realistic conversations and learn practical language they can use back at work.
Your team won’t spend the day solving somebody else’s communication problems. They’ll work on their own.
The confidential pre-training survey can surface issues such as difficulty speaking up, overly blunt communication, conflict avoidance, misunderstandings, weak listening, too much detail, difficulty influencing across departments, and conversations that become tense or defensive.
Choose the Communication Skills Your Team Needs Most
High-Impact Communication can be built around the modules that matter most to your organization.
Master the 4 Communication Styles
Learn how to recognize whether someone wants the big picture, hard data, step-by-step detail, or a more personal connection, then adapt your message so it has a greater chance of being heard.
Become a Better Listener
Use Structured Listening to uncover what people are really saying, ask better questions, reduce misunderstandings, and confirm that you’ve actually understood the other person’s perspective.
Communicate Diplomatically Without Becoming Passive
Learn how to disagree, push back, say no, give tough feedback, and say what needs to be said without creating unnecessary defensiveness.
Handle Conflict and Tense Conversations
Use practical techniques such as the FIRE Model to separate facts from interpretations, stay composed under pressure, and reset conversations that have started going sideways.
Influence Without Authority
Build support across functions and levels, advocate ideas without immediately triggering resistance, and increase your ability to influence people who don’t report to you.
Increase Presence, Charisma and Confidence
Strengthen the verbal and nonverbal behaviors that make people appear credible, confident, engaging, and worth listening to, especially in high-pressure meetings and conversations.
Present Ideas With Impact
Learn how to get to the point, make complex information easier to understand, structure messages for different audiences, and make recommendations more persuasive and memorable.
One Message Doesn’t Work for Every Listener
One of the most popular components of High-Impact Communication is the Leadership IQ Communication Styles Assessment, which helps participants understand the very different kinds of information people need in order to listen, process, and respond.
Participants discover their natural communication style and learn why the same message that works beautifully with one colleague can completely lose another.
The goal isn’t to change someone’s personality. It’s to give them more ways to get their message heard.
Intuitive
“Give me the bottom line.”
Big-picture. Fast. Outcome focused.
Analytical
“Show me the evidence.”
Facts. Numbers. Precision.
Functional
“Walk me through it.”
Process. Sequence. Detail.
Personal
“How will people react?”
Relationships. Emotions. Connection.
Communication styles don’t show up in equal proportions across every part of an organization. Leadership IQ data from roughly 100,000 assessment takers shows how dramatically the mix can change from one function to another.
The practical implication: cross-functional communication gets harder when the person speaking and the person listening are instinctively looking for different kinds of information. That’s why participants learn to recognize another person’s style and adjust how they communicate.
These Are the Problems People Actually Bring Into Communication Training
- “I know what I want to say, but I don’t always know how to say it in the moment.”
- “I give people too much detail and lose the point.”
- “I’m direct, and sometimes people hear that as aggressive.”
- “People hear criticism when I’m really trying to ask a question.”
- “When a conversation gets tense, I struggle to stay calm and articulate.”
Those are much more useful starting points than simply saying, “Our people need better communication skills.”
The pre-training survey lets us see the patterns before the program begins, so Mark can put more time into the conversations and skills your participants actually need.
Led by Mark Murphy
Mark Murphy is the founder of Leadership IQ and a New York Times bestselling author whose work focuses on leadership, communication, hiring, motivation, performance, and workplace behavior.
His programs combine Leadership IQ research with practical scripts, tools, assessments, and exercises people can immediately apply at work.
What communication problems would you like your people to handle better?
Maybe your managers need to give tougher feedback. Maybe technical experts need to get to the point faster. Maybe people need to disagree without getting defensive. Or maybe your cross-functional teams simply need a better way to understand one another.
Tell us what you’re seeing. We’ll help you build the right onsite program.
