If it wasn't for people issues, management would be the easiest job in the world!
But as a leader, you know how hard those people issues can be! And how hard it is to get 100% performance from every employee on your team!
...to hold people accountable when they blame others and make excuses.
...to keep your best employees from getting frustrated and demotivated and bored.
...to get middle performers inspired to push a little harder and use their full potential.
...to only hire people with great attitudes.
...to get employees to be more coachable and accept constructive feedback without getting defensive.
...to teach your employees how to be more optimistic, resilient, and inspired.
but the good news is we know how the greatest managers solve those challenges!
I'M MARK MURPHY, FOUNDER OF LEADERSHIP IQ...
...and we've conducted one of the largest leadership studies EVER, involving more than 100,000 Managers and Executives!
We've discovered the SPECIFIC SCRIPTS and TOOLS that the GREATEST MANAGERS use to inspire 100% performance from everyone on their team!
And in this special 2-day event WHAT GREAT MANAGERS DO DIFFERENTLY, I'll be giving you 100+ of the most powerful leadership techniques, like...
- Managing Narcissists, Blamers, Dramatics and more
- Inspiring Your High Performers
- Building Excitement for Change
- Word Pictures: The Tool for Creating Accountability
- More Coaching & Less Managing
- Hiring For Attitude
- Giving Constructive Feedback Without Making People Angry
- Taking the Pain Out Of Performance Reviews
- Finding Time to Be a Leader
- AND MUCH MORE!
Our cutting-edge research & techniques have been featured in...
Early-Bird Discount for DALLAS expires in:
Early-Bird Discount for CHICAGO expires in:
"This 2-day seminar is one of the best trainings, with practical application techniques, that I have ever attended in my 30 year career!"
Rhonda Billman, Assistant Director
"Mark is an exceptional teacher with world-class insight into how to become a great leader. Every leader will benefit from his lessons."
Joseph Willett, Chief Operating Officer EMEA
"This is essential training for every hiring manager! And dealing with and managing the "Talented Terrors" on your team is very insightful and required information for every manager and executive!"
Kay Stewart, Director of Sales
"Mark is a genius at his craft. The tools he provides give me energy and excitement to go back to my team and put it into play. Best leadership seminar I have ever attended!"
Dania Reynoso, Director Client Services
GET THE SOLUTIONS TO ALL YOUR LEADERSHIP CHALLENGES!
The program will run from 9:00-4:30 both days. Registration includes lunch both days, as well as coffee, water, etc. throughout the day. Hotel accommodations (if necessary) are the responsibility of each attendee. As soon as you register, you will receive communication from Leadership IQ with more detailed information, including logistical details, etc. If you need any assistance with registering,
please contact Jill Sutherland at 800-814-7859
APRIL 7-8 IN CHICAGO
THE CHICAGO EVENT WILL BE HELD AT HIGGINS ROAD CENTER, 8745 W. HIGGINS RD, CHICAGO, IL (NEAR O'HARE AIRPORT)
Special Early-Bird Discount! Normally this seminar is $1,295. But if you register by the deadline, you get the early-bird price of $995. This means you SAVE $300!
SPECIAL BONUSES
Following the course, each attendee receives 2 hours of elearning to ensure that you remember and use what we taught in the class!
You get individualized attention from Mark Murphy as you work through solving the unique situations facing you and your team!
In addition to the exhaustive seminar materials, each attendee receives a signed copy of one of Mark’s bestselling books!
Early-Bird Discount for DALLAS expires in:
Early-Bird Discount for CHICAGO expires in:
HERE'S WHAT YOU'RE GOING TO LEARN...
DAY 1 AGENDA
WORD PICTURES: A REVOLUTIONARY SYSTEM FOR IMPROVING ACCOUNTABILITY
Only 29% of employees know whether their performance is where it should be! But with Word Pictures™, you’ll get a complete system and tools for setting explicit behavioral expectations, distinguishing between high and low performers, and hardwiring accountability. You’ll never again hear employees say “I didn’t know that’s what you expected” or argue when you say their performance needs improvement.
DELIVER CORRECTIVE FEEDBACK WITHOUT CAUSING ANGER OR defensiveness
Over 80% of leaders have avoided giving tough feedback because they were afraid the employee would react badly! You’ll learn how to use Fact-Based Communication to “delayer” your conversations to make tough feedback much easier to hear. And you’ll learn the I.D.E.A.L.S. script for delivering tough messages without making the recipient defensive or angry. We’ll also show you the science of delivering feedback, including how to avoid the “trigger words” that instantly make people defensive, and why Cognitive Dissonance and the Dunning-Kruger Effect prevent employees from hearing tough feedback.
TAKING THE PAIN OUT OF PERFORMANCE REVIEWS
Only 6% of CEOs think performance appraisals are useful! But there are 5 key leverage points that radically improve performance reviews, and all can be implemented quickly and easily. You’ll learn 2 sentences that make every performance appraisal conversation more comfortable (if you say them in the first few minutes of the meeting), and what 3 pieces of information need to be in EVERY performance appraisal conversation
THE SCIENCE OF MANAGING MILLENNIALS
Most leaders are frustrated by managing across generations! So you’ll learn the latest research on Millennials, what makes them tick, and how to make them highly productive, focused and accountable. You’ll learn the #1 driver of Millennial engagement (hint: it’s not money or praise), and how companies like Google are able to give Millennials a deep sense of purpose while still getting insane productivity from them.
MANAGING NARCISSISTS, BLAMERS, dRAMAtics AND MORE
Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Sadly, not every person in our organization is nice, pleasant and easy-going. So you’ve got to know how to manage and understand difficult personalities. Fortunately, we’ve identified the Big Five difficult personalities that drive the most conflict in organizations, and we’ve developed specific scripts for dealing with each one. You’ll learn specific scripts for managing Narcissists (Giant Egos), Blamers and Finger-Pointers, Drama Queens and Kings, Negative and Overly Sensitive people.
DAY 2 AGENDA
HIRING FOR ATTITUDE
89% of hiring failures come from employees having the wrong attitudes, not a lack of skills! You’ll learn 6 words that ruin behavioral interview questions when you’re trying to hire for attitude. And why you should never ask “tell me about yourself” or “what are your strengths/weaknesses”. We’ll also teach you the 5-part interview question that reveals if people are “coachable” (and that famously asks candidates to spell their previous boss' last name).
HOW TO INSPIRE AND RETAIN YOUR HIGH PERFORMERS
In 42% of companies, high performers are LESS engaged than low performers. This was such big news that everyone covered our study; including the Wall Street Journal, New York Times, Forbes, Fast Company, Harvard Business Review, and more! The psychology of high performers is typically different than that of other employees. So you’ll learn the 3 psychological drivers that high performers have (that middle and low performers often lack). And you’ll receive the “retention” conversation script using our famous Shoves & Tugs model.
DO MORE COACHING AND LESS MANAGING
Most likely, the best leaders you’ve ever had did much more “coaching” than “managing.” They listened to your ideas, challenged you to learn and grow, served as your sounding board, and took the time to discover what really makes you tick. In other words, coaching. So you’ll learn 3 sentences you should say at the beginning of your coaching sessions, and a 5-step process (based on rational emotive behavior therapy) that helps employees overcome self-limiting and irrational beliefs.
HOW TO BUILD SUPPORT FOR YOUR CHANGE EFFORTS
Mismanaging change is the #1 reason why CEOs get fired! So you’ll learn a 4 question test that instantly predicts the success of your change efforts (and what to do if you spot a ‘warning sign’). You’ll learn how to reframe all your communications so that change sounds like an opportunity rather than a threat, and to debunk any negative rumors about your change effort.
FINDING TIME TO BE A LEADER
The scarcest resource leaders have is their time (not money or people or influence). There are 4 kinds of work that consume our time: Green Light, Yellow Light, Orange Light and Red Light Work. But only Green Light Work will give you a successful career. This program is going to show you how to discover your own personal Green Light Work and give you tactics for shedding all the Yellow, Orange and Red Light Work that is wasting your time, hurting your effectiveness and stopping you from hitting all your goals.
GET THE SOLUTIONS TO ALL YOUR LEADERSHIP CHALLENGES!
The program will run from 9:00-4:30 both days. Registration includes lunch both days, as well as coffee, water, etc. throughout the day. Hotel accommodations (if necessary) are the responsibility of each attendee. As soon as you register, you will receive communication from Leadership IQ with more detailed information, including logistical details, etc. If you need any assistance with registering,
please contact Jill Sutherland at 800-814-7859
APRIL 7-8 IN CHICAGO
THE CHICAGO EVENT WILL BE HELD AT HIGGINS ROAD CENTER, 8745 W. HIGGINS RD, CHICAGO, IL (NEAR O'HARE AIRPORT)
Special Early-Bird Discount! Normally this seminar is $1,295. But if you register by the deadline, you get the early-bird price of $995. This means you SAVE $300!
SPECIAL BONUSES
Following the course, each attendee receives 2 hours of elearning to ensure that you remember and use what we taught in the class!
You get individualized attention from Mark Murphy as you work through solving the unique situations facing you and your team!
In addition to the exhaustive seminar materials, each attendee receives a signed copy of one of Mark’s bestselling books!
Early-Bird Discount for DALLAS expires in:
Early-Bird Discount for CHICAGO expires in:
THIS COURSE IS TAUGHT BY
MARK MURPHY, FOUNDER OF LEADERSHIP IQ
ABOUT MARK MURPHY
Through his groundbreaking research, Mark Murphy has created some of the biggest ideas in leadership. He’s a New York Times bestselling author, weekly contributor to Forbes and CNBC, ranked as a Top 30 Leadership Guru and the Founder of Leadership IQ.
He’s trained leaders at the United Nations, Harvard Business School, the Clinton Foundation, Microsoft, MasterCard, SHRM, and hundreds more organizations
Mark leads one of the world’s largest leadership skills studies, and his work has appeared in The Wall Street Journal, The New York Times, Fortune, Forbes, Bloomberg BusinessWeek, and U.S. News & World Report. Mark has also appeared on CNN, NPR, CBS News Sunday Morning, ABC’s 20/20, and Fox Business News.
Mark’s most recent book was Truth At Work: The Science Of Delivering Tough Messages. Before that, he wrote the New York Times bestseller, Hundred Percenters: Challenge Your People to Give It Their All and They’ll Give You Even More. Before that, his book Hiring for Attitude was featured in Fast Company, The Wall Street Journal, and chosen as a top business book by CNBC.
ADDITIONAL INFORMATION
Contact us at any time by emailing jill@leadershipiq.com or calling 800-814-7859.
Cancellations received more than 30 days prior to the start of the event will receive a 100% refund. Cancellations received 14 to 30 days prior to the start of the event will receive a 50% refund. No refunds will be provided for cancellations received less than 14 days prior to the event, however you may be eligible for a registration credit. Registrations credits will be subject to a $100 rescheduling fee if registration is cancelled less than 7 days prior to the start of the event. No refunds will be issued after the event. All refunds will be refunded to your original method of payment. Registrations may not be shared, but may be transferred at no cost at any point prior to the start of the event with notification to Leadership IQ by phone or email. We reserve the right to cancel a course due to insufficient enrollment, inclement weather, or other events beyond our control. In the event a class is cancelled, we will notify you as soon as possible. You may choose to receive a full refund of your registration fee or credit on another class. Leadership IQ will not be responsible for any cancellation costs you incur, such as airline tickets and/or hotel reservations.
