FROM NEW YORK TIMES BESTSELLER MARK MURPHY COMES
thE DEFINITIVE GUIDE TO MANAGING DIFFICULT PEOPLE!
THIS SPECIAL PRICE IS NOT AVAILABLE ANYWHERE ELSE!
THIS BOOK GIVES YOU THE RESEARCH-BACKED SCRIPTS TO MANAGE THE MOST DIFFICULT PERSONALITIES...
...INCLUDING DRAMATICS, BLAMERS, NARCISSISTS, THE CONFIDENTLY INCOMPETENT, NEGATIVE PERSONALITIES, TALENTED TERRORS, AND MORE!
Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? Or someone who is hyper-sensitive and always gets their feelings hurt?
This book gives you specific scripts to improve even the most difficult personalities!
There has never been a book like this that combined the latest research with hyper-practical scripts that tell you EXACTLY WHAT TO SAY for every difficult personality!
This book is LOADED with immediate takeaways, including:
--4 WORDS that immediately stop Dramatic personalities from spiraling into more drama
--One question that stops Negative personalities from sucking the energy out of the room
--6 WORDS that instantly force Blamers to take responsibility (and help you not get pulled into a never-ending conversation)
--The script that immediately stops people from taking advantage of your kindness and empathy
--The 3-PART SCRIPT for subtly deflating the inflated ego of the office Narcissist
--Exactly what words you need to say to deescalate conversations that get angry and contentious
--The 4-PART SCRIPT for overcoming the Dunning-Kruger Effect (when people think they're amazing but they're really terrible)
You get specific scripts for managing these difficult personalities:
Dramatics.....Negative Personalities.....Blamers.....Problem Bringers.....Overly Sensitive Personalities.....Advantage-Takers.....Confidently Incompetent.....Narcissists.....Talented Terrors
THIS BOOK GIVES YOU THE RESEARCH-BACKED SCRIPTS TO MANAGE THE MOST DIFFICULT PERSONALITIES...
...INCLUDING DRAMATICS, BLAMERS, NARCISSISTS, THE CONFIDENTLY INCOMPETENT, NEGATIVE PERSONALITIES, TALENTED TERRORS, AND MORE!
Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? Or someone who is hyper-sensitive and always gets their feelings hurt?
This book gives you specific scripts to improve even the most difficult personalities!
There has never been a book like this that combined the latest research with hyper-practical scripts that tell you EXACTLY WHAT TO SAY for every difficult personality!
This book is LOADED with immediate takeaways, including:
--4 WORDS that immediately stop Dramatic personalities from spiraling into more drama
--One question that stops Negative personalities from sucking the energy out of the room
--6 WORDS that instantly force Blamers to take responsibility (and help you not get pulled into a never-ending conversation)
--The script that immediately stops people from taking advantage of your kindness and empathy
--The 3-PART SCRIPT for subtly deflating the inflated ego of the office Narcissist
--Exactly what words you need to say to deescalate conversations that get angry and contentious
--The 4-PART SCRIPT for overcoming the Dunning-Kruger Effect (when people think they're amazing but they're really terrible)
You get specific scripts for managing these difficult personalities:
Dramatics..... Negative Personalities..... Blamers..... Problem Bringers..... Overly Sensitive Personalities..... Advantage-Takers..... Confidently Incompetent..... Narcissists..... Talented Terrors
Early-Bird Discount for DALLAS expires in:
Early-Bird Discount for CHICAGO expires in:
ABOUT MARK MURPHY, FOUNDER OF LEADERSHIP IQ
ABOUT MARK MURPHY
Through his groundbreaking research, Mark Murphy has created some of the biggest ideas in leadership. He’s a New York Times bestselling author, weekly contributor to Forbes and CNBC, ranked as a Top 30 Leadership Guru and the Founder of Leadership IQ.
He’s trained leaders at the United Nations, Harvard Business School, the Clinton Foundation, Microsoft, MasterCard, SHRM, and hundreds more organizations
Mark leads one of the world’s largest leadership skills studies, and his work has appeared in The Wall Street Journal, The New York Times, Fortune, Forbes, Bloomberg BusinessWeek, and U.S. News & World Report. Mark has also appeared on CNN, NPR, CBS News Sunday Morning, ABC’s 20/20, and Fox Business News.
Mark’s most recent book was Truth At Work: The Science Of Delivering Tough Messages. Before that, he wrote the New York Times bestseller, Hundred Percenters: Challenge Your People to Give It Their All and They’ll Give You Even More. Before that, his book Hiring for Attitude was featured in Fast Company, The Wall Street Journal, and chosen as a top business book by CNBC.
ADDITIONAL INFORMATION
Contact us at any time by emailing jill@leadershipiq.com or calling 800-814-7859.
Cancellations received more than 30 days prior to the start of the event will receive a 100% refund. Cancellations received 14 to 30 days prior to the start of the event will receive a 50% refund. No refunds will be provided for cancellations received less than 14 days prior to the event, however you may be eligible for a registration credit. Registrations credits will be subject to a $100 rescheduling fee if registration is cancelled less than 7 days prior to the start of the event. No refunds will be issued after the event. All refunds will be refunded to your original method of payment. Registrations may not be shared, but may be transferred at no cost at any point prior to the start of the event with notification to Leadership IQ by phone or email. We reserve the right to cancel a course due to insufficient enrollment, inclement weather, or other events beyond our control. In the event a class is cancelled, we will notify you as soon as possible. You may choose to receive a full refund of your registration fee or credit on another class. Leadership IQ will not be responsible for any cancellation costs you incur, such as airline tickets and/or hotel reservations.
