The Blog by Mark Murphy and Leadership IQ

5 Ways To Help Employees Overcome The Excuse Mentality

ExcusesThe antidote to the excuse mentality is accountability where people take ownership, fix problems and bring solutions. Mentally and emotionally, accountability is where every leader wants their people to be. But accountability is not an either/or kind of phenomenon. Denial, blame, excuses and anxiety are all stages leading up to accountability that are part of the excuse mentality.
Posted by Mark Murphy on 18 May, 2017 Forbes, Interpersonal Skills, Leadership Skills | 0 comments | Read more →

Video: Flattery

Here's a dirty little secret that falls under the heading of communication skills: Flattery actually does work. It is effective. Saying nice things to people is a really good way to build relationships (it's not the only way, but it is a helpful tool). Great sales people know this. 
Posted by Mark Murphy on 17 May, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →

Why Trying To Reach Consensus Can Make People Angry

The majority of organizations like to consider themselves at least somewhat collaborative (most CEOs don’t raise their hands when you ask them if they want to create a cutthroat or dictatorial organization). Because of this, when we ask leaders how they like to make decisions, a large portion say they like to reach consensus.
Posted by Mark Murphy on 16 May, 2017 Communication Skills, Forbes | 0 comments | Read more →

Wall Street Just Exposed Why Employee Engagement Is Such A Joke In Some Companies

A few days ago, American Airlines announced that it was going to raise the pay of pilots and flight attendants to keep pace with competitors Delta and United. Currently, American’s pilots are paid about 8% less than Delta and United while flight attendants are paid about 4% less. In the words of American’s CEO, this is about “doing the right thing.”
Posted by Mark Murphy on 11 May, 2017 Employee Engagement, Forbes | 0 comments | Read more →

Quiz: How Do Your Time Management Skills Stack Up?

Posted by Mark Murphy on 10 May, 2017 Quizzes, Time Management | 2 comments | Read more →

How To Talk To People That Don't Get Right To The Point

Have you ever been talking to someone who’s going through a plan in such painstaking detail that your brain started to hurt? Giving you every nitty-gritty little step when all you really wanted was for them to cut-to-the-chase and give you the bottom line?
Posted by Mark Murphy on 09 May, 2017 0 comments | Read more →

Video: How Many Interview Questions To Ask?

One question I get a lot is how many interview questions to ask when you're interviewing candidates. Five to six is about the right number, assuming your interview is about an hour long. 60 minutes is the median time that most interviews go right now. If you can do longer than that, great, that's super, but most people do about an hour-long interview.
Posted by Mark Murphy on 08 May, 2017 Hiring for Attitude, Video | 0 comments | Read more →

How The Managers At Caesars Palace Teach Employees To Have A Great Attitude

Go to any relevant review site, type in Caesars Palace, and you’ll bring up a stream of reviews like these:
“The staff in all parts of the casino were attentive and over the top helpful. I will be returning to Caesars again and again!”
“From the moment you arrive and the valet and bellman greet you the excellent service welcomes you and you know you are on vacation and will have a wonderful experience.”

Posted by Mark Murphy on 04 May, 2017 Forbes, Hiring for Attitude | 0 comments | Read more →

In Job Interviews, Ask Candidates About Mistakes They've Made

Job InterviewMistakes. We all make them, but some of us respond more constructively than others when they happen. You don’t want to wait until someone is on your payroll to find out what they’ll do when they blunder. 

Quiz: Could You Pass This Job Interview?

Thanks to research like our Hiring For Attitude project, interviewers are becoming increasingly sophisticated.  Are you up-to-date with the latest techniques?  Can you pass this job interview?
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Latest posts

  • 5 Ways To Help Employees Overcome The Excuse Mentality
    ExcusesThe antidote to the excuse mentality is accountability where people take ownership, fix problems and bring solutions. Mentally and emotionally, accountability is where every leader wants their people to be. But accountability is not an either/or kind of phenomenon. Denial, blame, excuses and anxiety are all stages leading up to accountability that are part of the excuse mentality.

    This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ The antidote to the excuse mentality is accountability where people take ownership, fix problems and bring solutions. Mentally and emotionally, accountability is where every leader wants their people... Read more →

  • Video: Flattery
    Here's a dirty little secret that falls under the heading of communication skills: Flattery actually does work. It is effective. Saying nice things to people is a really good way to build relationships (it's not the only way, but it is a helpful tool). Great sales people know this. 

      Make Flattery Part of Your Communication Skills Here's a dirty little secret that falls under the heading of communication skills: Flattery actually does work. It is effective. Saying nice things to people is a really good way to build... Read more →

  • Why Trying To Reach Consensus Can Make People Angry
    The majority of organizations like to consider themselves at least somewhat collaborative (most CEOs don’t raise their hands when you ask them if they want to create a cutthroat or dictatorial organization). Because of this, when we ask leaders how they like to make decisions, a large portion say they like to reach consensus.

    This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ When I ask leaders how they like to make decisions, a large portion say they like to reach consensus. But actually reaching consensus is hard and usually time-consuming.... Read more →