Giving Tough Feedback Without Making People Angry (On-Demand Recording)
This is a 1-hour on-demand (recorded) program. As soon as you purchase, you will receive an email that gives you access to watch the program for as many times as you want for 1 year. You will also get access to download the slides.
Do you avoid giving people tough feedback because you know they’ll get angry or drag their feet? When you “speak the truth,” do people get defensive or start blaming and making excuses?
According to a Leadership IQ study, 81% of managers have avoided confronting a subordinate about inappropriate behavior, even when a customer or the organization suffered as a result. And a whopping 93% of people have avoided confronting a coworker about inappropriate behavior.
The most successful organizations know that the only way to grow and succeed is to give tough feedback in a way that people actually listen and change.
In this 60-minute webinar training session called Giving Tough Feedback Without Making People Angry, you’ll learn how to "speak the truth" and give tough feedback in a way that doesn't make people defensive or angry. When somebody does something that needs correcting, you can't just ignore the problem. So we'll give you specific scripts to tackle this very delicate conversation.
This 60-minute webinar called “Giving Tough Feedback Without Making People Angry” will show you:
- 6-step script for delivering tough feedback without making the recipient defensive
- How to delayer your conversations in 4 parts (Facts, Interpretations, Reactions, Ends) and learn which pieces you should and shouldn’t share
- Why you should never use “I statements”
- 4-step script for delivering tough feedback when you have a bad relationship with the recipient
- 1-sentence that opens and deescalates tough conversations
- 4-Question Quiz for testing whether you’re making people defensive with blaming and loaded language
- Why you should never use a “compliment sandwich”
- Assessing your relationship so you know how this person will take your feedback
- How to avoid “pleading” and “attacking” in tough conversations
MARK MURPHY, FOUNDER OF LEADERSHIP IQ, NEW YORK TIMES BESTSELLER
Mark is a New York Times bestseller, author of 7 books, Senior Contributor to Forbes, ranked as a Top 30 Leadership Guru and the Founder of Leadership IQ. He’s trained leaders at the United Nations, Harvard Business School, the Clinton Foundation, Microsoft, MasterCard, SHRM, and hundreds more organizations. Mark's work has appeared in The Wall Street Journal, The New York Times, Fortune, Forbes, Bloomberg BusinessWeek, and U.S. News & World Report. Mark has also appeared on CNN, NPR, CBS News Sunday Morning, ABC’s 20/20, and Fox Business News.
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