Never Ask Employees If They're 'Satisfied' On Employee Engagement Surveys
An employee is truly “engaged” when they are FIRST, giving 100% effort, SECOND, utilizing their full talent potential, and THIRD, working to develop their talent set even further. When employees are meeting all three criteria, their emotional states will also be characterized by a deep sense of fulfillment, pride and even excitement.
By contrast, satisfaction, a concept often measured by questions like “Overall, I am satisfied with company ABC” or “I am satisfied with my job” is a significantly weaker concept. In fact, satisfaction is too weak to help you improve employee engagement.
Let’s imagine you score a perfect 7 out of 7 on this “satisfied” question. What does that really tell you? It says, “Absolutely, I am satisfied.” It does not say “I give 100% effort to this organization in order to deliver exceptional service to our customers.”
The real question is whether you want a workplace where satisfied people are passively content OR one where high-achievers give 100% effort to achieve extraordinary goals.
Practically every CEO I’ve ever talked to wants employees giving 100% effort.
Check out this video where I take a deeper dive into which questions your survey should use as 'dependent variables' and how satisfaction fits into these concepts.
** WORKING WITH LEADERSHIP IQ **
Of course, we help lots of companies with their employee engagement surveys. And if you'd like to learn how we could help YOUR company, reach out to us!
Schedule a short call to talk to us about employee engagement surveys!
NO OBLIGATION AT ALL...just an enjoyable conversation between smart people interested in engagement surveys!
Here's a link where you can pick a 30-minute timeslot to chat with us: