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Hiring for Attitude requires listening to candidates’ words

Leadership IQ asked about 1,400 professionals from a wide range of industries to answer 15 open-ended job interview questions such as “Tell me about a time you had to deal with a particularly difficult co-worker.” Then, an 11-person panel comprising hiring managers, recruiters and human resources executives then sorted through the 20,500 responses and classified them according to potentially good and potentially bad hires.

Finally, we used textual analysis to analyze the differences between good and bad answers. And they were shocking.

Download the report below to see the report:

Leadership IQ Research Report_Words That Cost The Interview

Quiz: What’s Your Style of Giving Constructive Criticism?

A Leadership IQ study found that 81% of leaders avoid giving constructive criticism because they’re afraid the recipient will respond by reacting badly (with anger, denial, blame or excuses). How do we expect our organizations and employees to improve if we’re afraid to give each other constructive criticism?

Video: 2 Types of Power for Nice People and Introverts

You don’t need to act mean to wield tremendous power. In fact, in today’s flat & networked organizations, being nice is much better. but you need to know which types of power to use and precisely how to use them. On Friday, I’m teaching a webinar called How Nice People Get Power & Influence. It will absolutely change how you think about being more influential.

Click here to learn more about this webinar.

In the meantime, here’s a 2-minute video from me (Mark Murphy) about 2 types of power that nice people need to leverage. This is just a little appetizer for what I’m teaching on Friday (where I’ll show you some easy ways to quickly build these 2 types of power)!


Thursday, February 19th:

Friday, February 20th:

Friday, February 27th:

Quiz: Is your corporate culture Collaborative or Competitive?

Take this corporate culture quiz to see if your organization is collaborative or competitive.

Be sure to check out our upcoming webinar, called Make Your Culture More Collaborative.    

Try coaching employees when they bring you problems…

We’ve all had the situation when an employee brings us a problem (like dozens of times a day, right?). Maybe they say to us “hey boss, that other department won’t answer my emails about getting the data and I can’t finish my report.”

Why do employees keep bringing us their problems? Occasionally it’s because they’ve tried everything else and they’re out of ideas. But most of the time, it’s because we’ve trained employees that we solve their problems (because we’ve done it so many times before).

The irony here is that when we ask managers for their biggest complaints about employees, we regularly hear “they’re too passive/reactive” or “they need to think for themselves” or “they don’t take enough initiative.”

So I’m going to give you 4 phrases that will show you how coaching employees, instead of managing, can train your employees to start solving many problems for themselves.

Whenever an employee brings us leaders a problem, especially one that we think we know how to solve, we have a decision to make: should we jump in and solve it ourselves (i.e. managing) OR should we help the employee discover a solution that may be different or better or worse than ours (i.e. coaching)?

Many leaders choose the managing option; both because leaders often have a ready solution, even if it’s not perfect, and most leaders are type-A personalities that like to jump in and fix things.

But when leaders choose the managing approach, they deprive their employees of the opportunity to grow (ironically guaranteeing that employees will keep pestering them for more ready-made solutions). And, leaders deprive themselves of the opportunity to see if their employees can actually generate a solution that’s even better than the leader’s ready-made solution.

Let’s imagine an employee comes into your office and says “hey boss, that other department won’t answer my emails about getting the data and I can’t finish my report.” Here’s some possible responses…

The MANAGER might say “dang it, well, let me call them directly and get them straightened out.” (I know that manager sounds a bit like a cowboy, but you get the point).

The COACH might instead say:

  • Well, tell me about what steps you’ve taken so far?
  • What are you thinking about doing next?
  • How is that the same or different from what you’ve tried before?
  • If Plan A didn’t work, what might be a good Plan B?

Notice how the coach uses lots of questions? That’s because the coach (like a great psychologist, by the way) is helping the employee analyze the situation and develop alternative strategies.

This has 3 benefits:

  1. The employee is developing and honing their critical thinking skills.
  2. The boss isn’t getting sucked into every little employee problem (what we often call ‘reverse delegation’).
  3. The employee is learning how to take initiative and be proactive.

I’m not saying that a leader can never jump in and solve problems. But I am saying that there’s a lot to be gained by trying a little coaching vs. managing. The next time an employee brings you a problem, before you immediately jump right in and solve it, ask some questions. It’s ultimately less work for the leader (woo hoo!) and your employees may surprise you with some great and original ideas.

Be sure to check out our upcoming webinar, called Do More Coaching and Less Managing.  You’ll learn the latest techniques for really honing your coaching leadership style.

Does your company have entitled employees?

QUIZ: What’s your communication style?

What kind of communicator are you? Are you just about the facts? Do you like emotional connections? Are you into the big picture or nitty-gritty details?

Take this quick 6-question assessment and find out your personal communication style, and see what advantages (and disadvantages) that style holds for you…

[NOTE: The quiz starts with a few quick research questions that help our studies, and then it goes into the actual assessment].

Mark Murphy appears on CNN

Mark Murphy, Founder of Leadership IQ, was asked to appear on CNN’s “Quest Means Business” show to discuss the emails sent by the owner of the NBA’s Atlanta Hawks…

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