The Blog by Mark Murphy and Leadership IQ

Video: Friendly Customer Service

Here’s something you don’t often hear under the category of good customer service skills: not everybody wants friendly customer service. I know, it's a bizarre thing to say, right?  How can that possible qualify as good customer service skills?
Posted by Mark Murphy on 29 August, 2016 Communication Skills, Video | 0 comments | Read more →

Quiz: What's Your Communication Style?


Do you like to communicate with lots of data?  Or with gut feelings?  Do you like to speak step-by-step?  Or do you jump right to the end?  And do you know the upsides and potential downsides of your particular style?  Take this Communication Styles Quiz and see how your communication style rates...
Posted by Mark Murphy on 26 August, 2016 Communication Skills, Quizzes | 9 comments | Read more →

This Unusual Japanese Technique Will Radically Improve Your Presentations

Most presenters fall short when it comes to engaging audiences while driving home their point. Too many slides, the wrong kinds of slides, rambling, lack of an objective and a weak argument are just a few of the presentation sins most speakers commit.
PechaKucha, a weird Japanese presentation technique devised by Tokyo architects Astrid Klein and Mark Dytham can help.

Posted by Mark Murphy on 24 August, 2016 Forbes, Presentations | 0 comments | Read more →

Video: Develop Communication Skills Using Concrete Language

Develop Communication Skills Using Concrete Language
When we talk about developing great communication skills, you know that when giving a presentation, or a speech, or a “rah rah” rousing the troops, get folks all fired up kind of talk, you have a choice in terms of how you speak.

Posted by Mark Murphy on 23 August, 2016 Communication Skills, Video | 0 comments | Read more →

Which Of These 4 Presentation Styles Do You Have?

We all have our own presentation style, but have you ever thought about how your particular style compares to others? And the strengths and weaknesses of your presentation style?
After years of research, my team and I have found there are four primary presentation styles: the Closer, the Data Scientist, the Director and the Storyteller. You can discover your own style with the quiz What's Your Presentation Style?

Posted by Mark Murphy on 22 August, 2016 Forbes, Presentations | 0 comments | Read more →

Quiz: How Do You Personally Feel About Change?

Posted by Mark Murphy on 19 August, 2016 Change Management, Quizzes | 0 comments | Read more →

How To Say 'No' When A Colleague Tries To Take Advantage Of You

Let’s imagine that you’re a manager and your company has just given out bonuses. Each manager received the bonus numbers for their specific employees and everyone was told explicitly not to share the numbers with other managers. So, of course, the manager down the hall catches you later and says “I think my employees got shortchanged on the annual bonus. What did your employees get?”
Posted by Mark Murphy on 18 August, 2016 Communication Skills, Forbes | 0 comments | Read more →

Video: Dealing With Difficult People - Drama Queens

Dealing With Difficult People: Drama Queens
We've all had to work with drama queens and drama kings, and dealing with difficult people can be incredibly frustrating. But there is a very simple way to calm down drama queens and kings. Four simple words: “Just the facts please.”

Posted by Mark Murphy on 17 August, 2016 Leadership Skills, Video | 0 comments | Read more →

New Data Shows Millennials Are More Humble, And Less Narcissistic, Than Many People Think

MillennialsAllegations of narcissism are one of the most frequent charges I hear non-millennial managers hurl at their Millennial employees. I get it. I’m in the over-40 category myself, and I know how different it is to work with younger generation employees. I even wrote a book about it.
Posted by Mark Murphy on 16 August, 2016 Forbes, Millennials, Research | 0 comments | Read more →

Video: Manager For A Day

Manager for a DayManager For A Day Program Teaches Leadership Skills Succession planning is kind of a weird topic for a lot of leaders. Succession planning, theoretically, is super easy to do. Okay, we just have to find the next group of leaders who are going to replace the current group of leaders as they succeed and get them the right leadership skills, et cetera, et cetera.
Posted by Mark Murphy on 11 August, 2016 Leadership Skills, Video | 0 comments | Read more →
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Latest posts

  • Video: Friendly Customer Service

      Customer Service Skills Here’s something you don’t often hear under the category of good customer service skills: not everybody wants friendly customer service. I know, it's a bizarre thing to say, right?  How can that possible qualify as good... Read more →

  • Quiz: What's Your Communication Style?

    Do you like to communicate with lots of data?  Or with gut feelings?  Do you like to speak step-by-step?  Or do you jump right to the end? And do you know the upsides and potential downsides of your particular style?... Read more →

  • This Unusual Japanese Technique Will Radically Improve Your Presentations

    This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ Most presenters fall short when it comes to engaging audiences while driving home their point. Too many slides, the wrong kinds of slides, rambling, lack of an objective... Read more →