The Blog by Mark Murphy and Leadership IQ

Posts in the Video category

Video: Flattery

Here's a dirty little secret that falls under the heading of communication skills: Flattery actually does work. It is effective. Saying nice things to people is a really good way to build relationships (it's not the only way, but it is a helpful tool). Great sales people know this. 
Posted by Mark Murphy on 17 May, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →

Video: How Many Interview Questions To Ask?

One question I get a lot is how many interview questions to ask when you're interviewing candidates. Five to six is about the right number, assuming your interview is about an hour long. 60 minutes is the median time that most interviews go right now. If you can do longer than that, great, that's super, but most people do about an hour-long interview.
Posted by Mark Murphy on 08 May, 2017 Hiring for Attitude, Video | 0 comments | Read more →

Video: Promoted to Manger

Promoted to ManagerLet's say you just got promoted to manager and one of your former co-workers, former colleagues, is pretty ticked off because you got the promotion and they didn't. How do you deal with this? It takes developing some interpersonal skills.
Posted by Mark Murphy on 01 May, 2017 Communication Skills, Leadership Skills, Video | 0 comments | Read more →

Video: A Four-Step Model for Receiving Constructive Criticism

Getting criticized stinks. I'm not going to sugarcoat that. But there is a technique you can use to receive constructive criticism that makes it a little more bearable, and even constructive.

Posted by Mark Murphy on 26 April, 2017 Communication Skills, Constructive Criticism, Video | 0 comments | Read more →

Compliment Sandwich

One of the worst management techniques ever created is the Compliment Sandwich. The Compliment Sandwich was created as a way of giving somebody constructive criticism:
"Bob, you're just so talented. You're so smart. You might be the smartest person in the department. Your behavior...

Video: Talented Terrors

Talented TerrorsThere is no such thing as a high performer with a bad attitude. When we talk about dealing with difficult people, think of performance as having two major components: Skills and Attitude. Now here's somebody that has great skills and a great attitude, this is a high performer. 
Posted by Mark Murphy on 12 April, 2017 Hiring for Attitude, Performance Appraisal, Video | 0 comments | Read more →

Video: Goal Setting Requires HARD Goals

Hard GoalsEver since I wrote the book HARD Goals, which is about goal setting, I've gotten a bit of a reputation as a guy who hates SMART goals. I think it's maybe a touch unfair, but let me tell you where it comes from. We did a study to look at goal setting involving over 4,000 people. . .
Posted by Mark Murphy on 06 April, 2017 Goal Setting, Video | 0 comments | Read more →

Video: Manager For A Day

Manager for a DayManager For A Day Program Teaches Leadership Skills Succession planning is kind of a weird topic for a lot of leaders. Succession planning, theoretically, is super easy to do. Okay, we just have to find the next group of leaders who are going to replace the current group of leaders as they succeed and get them the right leadership skills, et cetera, et cetera.
Posted by Mark Murphy on 27 March, 2017 Leadership Skills, Video | 0 comments | Read more →

Video: Always and Never

Interview questions and answers are critical to hiring success, and one thing we want to be careful of when we’re talking about interview questions and answers is not hiring people who say the words “always” and “never” a lot. Here's why.
Posted by Mark Murphy on 20 March, 2017 Behavioral Interview Questions, Hiring for Attitude, Video | 0 comments | Read more →

Video: "How's It Going?"

Posted by Mark Murphy on 15 March, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →
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Latest posts

  • 5 Ways To Help Employees Overcome The Excuse Mentality
    ExcusesThe antidote to the excuse mentality is accountability where people take ownership, fix problems and bring solutions. Mentally and emotionally, accountability is where every leader wants their people to be. But accountability is not an either/or kind of phenomenon. Denial, blame, excuses and anxiety are all stages leading up to accountability that are part of the excuse mentality.

    This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ The antidote to the excuse mentality is accountability where people take ownership, fix problems and bring solutions. Mentally and emotionally, accountability is where every leader wants their people... Read more →

  • Video: Flattery
    Here's a dirty little secret that falls under the heading of communication skills: Flattery actually does work. It is effective. Saying nice things to people is a really good way to build relationships (it's not the only way, but it is a helpful tool). Great sales people know this. 

      Make Flattery Part of Your Communication Skills Here's a dirty little secret that falls under the heading of communication skills: Flattery actually does work. It is effective. Saying nice things to people is a really good way to build... Read more →

  • Why Trying To Reach Consensus Can Make People Angry
    The majority of organizations like to consider themselves at least somewhat collaborative (most CEOs don’t raise their hands when you ask them if they want to create a cutthroat or dictatorial organization). Because of this, when we ask leaders how they like to make decisions, a large portion say they like to reach consensus.

    This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ When I ask leaders how they like to make decisions, a large portion say they like to reach consensus. But actually reaching consensus is hard and usually time-consuming.... Read more →