website

Communication Skills Articles

4 Words to Calm Down Your Office Drama Queens (and Kings)

Office DramaThe Drama Queens (and Kings) at your office need to be the center of attention. They’re provocative, emotional and reactive. And they are highly skilled at getting everyone around them worked-up, frazzled and emotional (that’s how they stay at the center of attention).
So you’re going to manage them by doing the opposite (i.e. you’re going to be calm, cool and Factual).

Don't Bring Your Boss Only One Solution To A Problem

Managing UpImagine you discover a significant problem at work; the kind you need approval from your boss to solve. So you work up a proposal, bring it to your boss, and wait for approval. You’re a problem solver, and that’s what problem solvers do, right? You find a problem and generate a solution.
But imagine that instead of giving your proposal the green light, the boss says “that’s a good try, but I’d like to go in a different direction.”
Posted by Mark Murphy on 22 June, 2016 Communication Skills, Forbes, no_cat, no_recent, sb_ad_30, sb_ad_5 | 0 comments | Read more →

Don't Make Constructive Criticism So Soft That People Miss Your Message

Constructive CriticismEffective constructive criticism maintains a delicate balance. When criticism is too harsh, recipients shut down emotionally, get defensive, and fail to hear a word you say. When criticism is too soft, recipients fail to hear the message that they really do need to change.
« Previous 1 3 4 5

CALL US

We'd love to hear from you. Call us at 1-800-814-7859 and we'll be happy to answer any questions you have.