Forbes Articles

What Having Hernia Surgery Taught Me About Time Management

Time ManagementFor years I’ve effectively taught leaders that there are four kinds of activities that consume our work time: Green Light work, Yellow Light work, Orange Light work and Red Light work.
Green Light work is good. It’s the stuff you were hired to do. It’s essential to your job and your work goals, and without it, you might as well not even be there.
    Posted by Mark Murphy on 01 July, 2016 Forbes, Time Management | 0 comments | Read more →

    Email Can Hurt Your Career: Develop Better Communication Skills With These 5 Other Tools

    EmailWhen we think about all the ways we have to communicate with each other, and there are a bunch of them in the workplace setting, most communication modalities offer some possibility of messaging beyond the words we say.
    Face-to-face communication, which has the biggest communication bandwidth, for example, lets us stuff a whole lot more information than just words into our message.

    Posted by Mark Murphy on 29 June, 2016 Communication Skills, Forbes | 0 comments | Read more →

    4 Words to Calm Down Your Office Drama Queens (and Kings)

    Office DramaThe Drama Queens (and Kings) at your office need to be the center of attention. They’re provocative, emotional and reactive. And they are highly skilled at getting everyone around them worked-up, frazzled and emotional (that’s how they stay at the center of attention).
    So you’re going to manage them by doing the opposite (i.e. you’re going to be calm, cool and Factual).
    Posted by Mark Murphy on 27 June, 2016 Communication Skills, Forbes, Leadership Skills | 1 comment | Read more →

    6 Words For Stopping Blame And Increasing Accountability

    BlameSometimes when people mess up at work, they dodge accountability and shift the responsibility to someone else. This is called blame.
    Far too many of us have experienced an employee missing a deadline and trying to throw a colleague under the bus for their mistake, like:
    “I couldn’t get this report done on time because of that jerk Pat in accounting.

    Posted by Mark Murphy on 23 June, 2016 Communication Skills, Forbes, Leadership Skills | 0 comments | Read more →

    Don't Bring Your Boss Only One Solution To A Problem

    Managing UpImagine you discover a significant problem at work; the kind you need approval from your boss to solve. So you work up a proposal, bring it to your boss, and wait for approval. You’re a problem solver, and that’s what problem solvers do, right? You find a problem and generate a solution.
    But imagine that instead of giving your proposal the green light, the boss says “that’s a good try, but I’d like to go in a different direction.”
    Posted by Mark Murphy on 22 June, 2016 Communication Skills, Forbes | 0 comments | Read more →

    Don't Make Constructive Criticism So Soft That People Miss Your Message

    Constructive CriticismEffective constructive criticism maintains a delicate balance. When criticism is too harsh, recipients shut down emotionally, get defensive, and fail to hear a word you say. When criticism is too soft, recipients fail to hear the message that they really do need to change.
    Posted by Mark Murphy on 20 June, 2016 Communication Skills, Constructive Criticism, Forbes | 0 comments | Read more →

    The Hidden Flaw In Behavioral Interview Questions

    Behavioral InterviewWe’ve all used behavioral interview questions—questions that ask job candidates to recount a past experience so we can assess their likely future performance. In theory, behavioral interview questions should work just fine (because past behavior is usually a decent predictor of future behavior).
    But most interviewers ask behavioral questions in a way that gives away the correct answer and thus ruins the question’s effectiveness.
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