Video: Flattery
Here's a dirty little secret that falls under the heading of communication skills: Flattery actually does work. It is effective. Saying nice things to people is a really good way to build relationships (it's not the only way, but it is a helpful tool). Great sales people know this.
We’re all going to receive constructive criticism at some point. So the big question is “how will I react to constructive criticism?” Take this quiz to see how YOU react to constructive criticism.
It’s not always easy being the technological expert on the team. You’re valued for your knowledge and skills, but those same two factors can make you appear superior, sarcastic or uncaring to others who are less technology savvy.
One of the worst management techniques ever created is the Compliment Sandwich. The Compliment Sandwich was created as a way of giving somebody constructive criticism:
Dan is a senior financial analyst and, in his mind, he’s the best one on the team. But according to his boss, while it’s true that Dan’s financial skills are very good, his emotional intelligence is virtually nonexistent. And Dan’s coworkers would describe him as smart but also narcissistic, abrasive and tone-deaf.
Have you ever been in one of those team meetings, virtual or face-to-face, where a few big personalities just dominate the space? They usually talk louder than everyone else, and if the boss or team leader isn’t speaking, all you hear are their thoughts, their ideas, their yeas and their nays.
Effective communication with an impatient boss is far less challenging if you know their preferred communication style. One simple way to distinguish communication styles is how linear people are. Here's what that means. Some people are very linear.
Imagine that it’s Friday afternoon and your boss walks over to your desk and tells you the following:
Most impatient seeming bosses aren’t suffering from some chronic character flaw. More often than not, they just have a particular communication style that likes things at a high level, without too much detail, and a focus on cutting-to-the-chase. And for the record, that describes a lot of bosses



