Here’s a different kind of communication skills tip: If you give enough presentations, eventually you will have one not go well. You will have one go off the rails. Now, when most people do this, they have this feeling that I just have to power through no matter how bad this is, no matter how much sweat is pouring down my back, and how irritated and annoyed the audience is.
Here's a frightening statistic: Only 14% of employees think that performance appraisals are useful! And high performers are especially unhappy with their reviews.
Why? Because most managers don't offer even a simple 'thank you' to their high performers. And if they do say 'thank you' it's usually vague nonsense like 'nice job' or something equally non-specific.
Here's a very simple time management tip that can cut 17 minutes from most meetings you sit in: have a Statement of Achievement. What is that? Well, we did a survey recently. We asked people coming out of meetings: "The meeting you were just in, did it accomplish its original objective?"
Effective communication with an impatient boss is far less challenging if you know their preferred communication style. One simple way to distinguish communication styles is how linear people are. Here's what that means. Some people are very linear.
Here’s something you don’t often hear under the category of good customer service skills: not everybody wants friendly customer service. I know, it's a bizarre thing to say, right? How can that possible qualify as good customer service skills?
Mark Murphy, founder of Leadership IQ, is a frequent guest on CNN and here he comments on the recent spate of CEOs who spoke out against the recent immigration ban.
Here’s something that falls into the category of interpersonal skills. When you get an assignment, it's always a good idea to clarify the deadline for the assignment, right? That's like the 101 lesson of how to work in an organization. Your boss gives you an assignment. Go, "Okay, what's the deadline for it?" That's simple.
One thing leaders don’t always consider in managing teamwork is what's the ideal size for a work team, a work group? Generally speaking, for the most productive teamwork, you want to follow what's known as the "two pizza" rule. The two pizza rule basically says you should never have a team or a work group that's bigger than what you can feed with two large pizzas.
We've gotten so many requests to see a sample video from the Science of Leadership Academy (our collection of 20+ hours of online leadership training) that we've put up a snippet for you!
This snippet is about 11 minutes long and gives an overview of the Stages of Accountability. In the full academy, the videos that would follow this one show leaders how to manage employees in each of these stages (e.g. what do you say when employees blame or make excuses?).
After you watch the video, if you want a full trial of the Science of Leadership Academy, visit here and request a demo.
We are all going to get criticized at some point. So the key is learning how to respond to constructive criticism. Mark Murphy shows you a 4-part model that will instantly help you respond more constructively when you get hit with constructive criticism.