Video Articles

Video: How Are You Today?

Posted by Mark Murphy on 06 June, 2017 Communication Skills, Customer Service, Video | 0 comments | Read more →

Video: Dealing With Difficult People - Drama Queens

Dealing With Difficult People: Drama Queens
We've all had to work with drama queens and drama kings, and dealing with difficult people can be incredibly frustrating. But there is a very simple way to calm down drama queens and kings. Four simple words: “Just the facts please.”

Posted by Mark Murphy on 31 May, 2017 Leadership Skills, Video | 0 comments | Read more →

Video: Flattery

Here's a dirty little secret that falls under the heading of communication skills: Flattery actually does work. It is effective. Saying nice things to people is a really good way to build relationships (it's not the only way, but it is a helpful tool). Great sales people know this. 
Posted by Mark Murphy on 17 May, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →

Video: How Many Interview Questions To Ask?

One question I get a lot is how many interview questions to ask when you're interviewing candidates. Five to six is about the right number, assuming your interview is about an hour long. 60 minutes is the median time that most interviews go right now. If you can do longer than that, great, that's super, but most people do about an hour-long interview.
Posted by Mark Murphy on 08 May, 2017 Hiring for Attitude, Video | 1 comment | Read more →

Video: Promoted to Manger

Promoted to ManagerLet's say you just got promoted to manager and one of your former co-workers, former colleagues, is pretty ticked off because you got the promotion and they didn't. How do you deal with this? It takes developing some interpersonal skills.
Posted by Mark Murphy on 01 May, 2017 Communication Skills, Leadership Skills, Video | 0 comments | Read more →

Video: A Four-Step Model for Receiving Constructive Criticism

Getting criticized stinks. I'm not going to sugarcoat that. But there is a technique you can use to receive constructive criticism that makes it a little more bearable, and even constructive.

Posted by Mark Murphy on 26 April, 2017 Communication Skills, Constructive Criticism, Video | 0 comments | Read more →

Video: Compliment Sandwich

One of the worst management techniques ever created is the Compliment Sandwich. The Compliment Sandwich was created as a way of giving somebody constructive criticism:
"Bob, you're just so talented. You're so smart. You might be the smartest person in the department. Your behavior...

Video: Goal Setting Requires HARD Goals

Hard GoalsEver since I wrote the book HARD Goals, which is about goal setting, I've gotten a bit of a reputation as a guy who hates SMART goals. I think it's maybe a touch unfair, but let me tell you where it comes from. We did a study to look at goal setting involving over 4,000 people. . .
Posted by Mark Murphy on 06 April, 2017 Goal Setting, Video | 0 comments | Read more →

Video: Manager For A Day

Manager for a DayManager For A Day Program Teaches Leadership Skills Succession planning is kind of a weird topic for a lot of leaders. Succession planning, theoretically, is super easy to do. Okay, we just have to find the next group of leaders who are going to replace the current group of leaders as they succeed and get them the right leadership skills, et cetera, et cetera.
Posted by Mark Murphy on 27 March, 2017 Leadership Skills, Video | 0 comments | Read more →

Video: Always and Never

Interview questions and answers are critical to hiring success, and one thing we want to be careful of when we’re talking about interview questions and answers is not hiring people who say the words “always” and “never” a lot. Here's why.
Posted by Mark Murphy on 20 March, 2017 Behavioral Interview Questions, Hiring for Attitude, Video | 0 comments | Read more →

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Latest posts

  • Video: Biggest Fear for Employees That Telecommute
    Remote employees, those that telecommute, often have a fear that doesn't afflict their co-located compatriots and that is, am I going to be forgotten about? Am I out of sight, out of mind? Remote employees are those people that are working somewhere besides the office, they telecommute. 

      Remote employees, those that telecommute, often have a fear that doesn't afflict their co-located compatriots and that is, am I going to be forgotten about? Am I out of sight, out of mind? Remote employees are those people that... Read more →

  • Quiz: How Do Your Time Management Skills Stack Up?
    We all suffer from the “busyness disease.” More than half of working Americans say they don’t have enough time to do the things they want to do. The scarcest resource professionals and leaders have is their time (not money or people or influence). Time. And it’s why the top frustrations of professionals and leaders are typically not having enough time, struggling to balance priorities, and reacting to everyone else’s priorities. Take this quiz to see how your time management skills stack up!

    Read more →

  • Five Ways To Shut Down Workplace Bullying
    There are definite steps leaders can take to proactively address bullying. However, if a workplace “conflict” involves an issue of illegal activity, violence (and threats), sexual harassment, worker/customer safety, or other issue with legal ramifications, this is not something to try and handle on your own.

    This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ There are definite steps leaders can take to proactively address bullying. However, if a workplace “conflict” involves an issue of illegal activity, violence (and threats), sexual harassment, worker/customer... Read more →