The Blog by Mark Murphy and Leadership IQ
Posts in the Employee Engagement category
Last week a newly-hired manager sent me this note about how he was able to connect with his new employees, even though they were bitter and cynical because of their previous leaders (who were awful). I’m sharing this letter because it shows you how employee retention can sometimes be a simple task, if you’re willing to exert just a little bit of personal energy, attention and time.
Satisfaction, a concept often measured by questions like “Overall, I am satisfied with company ABC” or “I am satisfied with my job” is a significantly weaker concept. In fact, it’s too weak to help you improve employee engagement.
Let’s imagine you score a perfect 7 out of 7 on this “satisfied” question. What does that really tell you?
CEOs don’t get many chances to hear the unfiltered voices of their employees. So when you’re conducting your next employee engagement survey, don’t let that opportunity slip by.
Some employee engagement surveys limit themselves to questions about whether employees have a friend at work or like their job.
Leadership IQ recently conducted a study involving over 30,000 employees. And among the many questions we asked was "When I really make a mistake, I immediately start looking for another chance to try again." You can see from the chart below that there's a lot of room for improvement on this issue...