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Why Trying To Reach Consensus Can Make People Angry

The majority of organizations like to consider themselves at least somewhat collaborative (most CEOs don’t raise their hands when you ask them if they want to create a cutthroat or dictatorial organization). Because of this, when we ask leaders how they like to make decisions, a large portion say they like to reach consensus.
Posted by Mark Murphy on 16 May, 2017 Communication Skills, Forbes, no_cat, no_recent, sb_ad_30, sb_ad_5 | Read more →

Wall Street Just Exposed Why Employee Engagement Is Such A Joke In Some Companies

A few days ago, American Airlines announced that it was going to raise the pay of pilots and flight attendants to keep pace with competitors Delta and United. Currently, American’s pilots are paid about 8% less than Delta and United while flight attendants are paid about 4% less. In the words of American’s CEO, this is about “doing the right thing.”
Posted by Mark Murphy on 11 May, 2017 Employee Engagement, Forbes, no_cat, no_recent, sb_ad_30, sb_ad_5 | Read more →

How To Talk To People That Don't Get Right To The Point

Have you ever been talking to someone who’s going through a plan in such painstaking detail that your brain started to hurt? Giving you every nitty-gritty little step when all you really wanted was for them to cut-to-the-chase and give you the bottom line?
Posted by Mark Murphy on 09 May, 2017 no_cat, no_recent, sb_ad_30, sb_ad_5 | Read more →

Video: How Many Interview Questions To Ask?

One question I get a lot is how many interview questions to ask when you're interviewing candidates. Five to six is about the right number, assuming your interview is about an hour long. 60 minutes is the median time that most interviews go right now. If you can do longer than that, great, that's super, but most people do about an hour-long interview.
Posted by Mark Murphy on 08 May, 2017 Hiring for Attitude, no_cat, no_recent, sb_ad_30, sb_ad_5, Video | Read more →

How The Managers At Caesars Palace Teach Employees To Have A Great Attitude

Go to any relevant review site, type in Caesars Palace, and you’ll bring up a stream of reviews like these:
“The staff in all parts of the casino were attentive and over the top helpful. I will be returning to Caesars again and again!”
“From the moment you arrive and the valet and bellman greet you the excellent service welcomes you and you know you are on vacation and will have a wonderful experience.”

Posted by Mark Murphy on 04 May, 2017 Forbes, Hiring for Attitude, no_cat, no_recent, sb_ad_30, sb_ad_5 | Read more →

In Job Interviews, Ask Candidates About Mistakes They've Made

Job InterviewMistakes. We all make them, but some of us respond more constructively than others when they happen. You don’t want to wait until someone is on your payroll to find out what they’ll do when they blunder. 

Video: Promoted to Manger

Promoted to ManagerLet's say you just got promoted to manager and one of your former co-workers, former colleagues, is pretty ticked off because you got the promotion and they didn't. How do you deal with this? It takes developing some interpersonal skills.

Video: A Four-Step Model for Receiving Constructive Criticism

Getting criticized stinks. I'm not going to sugarcoat that. But there is a technique you can use to receive constructive criticism that makes it a little more bearable, and even constructive.

Quiz: How Do You React To Constructive Criticism?

We’re all going to receive constructive criticism at some point. So the big question is “how will I react to constructive criticism?”  Take this quiz to see how YOU react to constructive criticism.

Are You A Technical Genius Who Gets Accused Of Lacking People Skills?

It’s not always easy being the technological expert on the team. You’re valued for your knowledge and skills, but those same two factors can make you appear superior, sarcastic or uncaring to others who are less technology savvy. 
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