Mark Murphy / Leadership IQ Blog

4 Words to Calm Down Your Office Drama Queens (and Kings)

Office DramaThe Drama Queens (and Kings) at your office need to be the center of attention. They’re provocative, emotional and reactive. And they are highly skilled at getting everyone around them worked-up, frazzled and emotional (that’s how they stay at the center of attention).
So you’re going to manage them by doing the opposite (i.e. you’re going to be calm, cool and Factual).

6 Words For Stopping Blame And Increasing Accountability

BlameSometimes when people mess up at work, they dodge accountability and shift the responsibility to someone else. This is called blame.
Far too many of us have experienced an employee missing a deadline and trying to throw a colleague under the bus for their mistake, like:
“I couldn’t get this report done on time because of that jerk Pat in accounting.

Don't Bring Your Boss Only One Solution To A Problem

Managing UpImagine you discover a significant problem at work; the kind you need approval from your boss to solve. So you work up a proposal, bring it to your boss, and wait for approval. You’re a problem solver, and that’s what problem solvers do, right? You find a problem and generate a solution.
But imagine that instead of giving your proposal the green light, the boss says “that’s a good try, but I’d like to go in a different direction.”

Don't Make Constructive Criticism So Soft That People Miss Your Message

Constructive CriticismEffective constructive criticism maintains a delicate balance. When criticism is too harsh, recipients shut down emotionally, get defensive, and fail to hear a word you say. When criticism is too soft, recipients fail to hear the message that they really do need to change.

The Hidden Flaw In Behavioral Interview Questions

Behavioral InterviewWe’ve all used behavioral interview questions—questions that ask job candidates to recount a past experience so we can assess their likely future performance. In theory, behavioral interview questions should work just fine (because past behavior is usually a decent predictor of future behavior).
But most interviewers ask behavioral questions in a way that gives away the correct answer and thus ruins the question’s effectiveness.

You’re 87% More Likely To Love Your Job If You Work From Home (i.e. Telecommuting)

Leadership IP, a leading research firm, discovered that people who work from home (aka telecommuting) are almost twice as likely to love their jobs than employees who work in traditional co-located worksites (like office buildings). And mobile workers (i.e. using multiple workspaces, in and out of the office) were about 58% more likely to love their job than their office-based peers.
Posted by Mark Murphy on 22 February, 2016 Research, Telecommuting | 0 comments | Read more →

Excerpt from the Science of Leadership Academy: Overview of Accountability

We've gotten so many requests to see a sample video from the Science of Leadership Academy (our collection of 20+ hours of online leadership training) that we've put up a snippet for you!

This snippet is about 11 minutes long and gives an overview of the Stages of Accountability. In the full academy, the videos that would follow this one show leaders how to manage employees in each of these stages (e.g. what do you say when employees blame or make excuses?).

After you watch the video, if you want a full trial of the Science of Leadership Academy, visit here and request a demo.

Posted by Mark Murphy on 19 October, 2015 Leadership Skills, , no_cat, no_recent, sb_ad_2, sb_ad_23, sb_ad_3, Video | 1 comment | Read more →

Video: Here's How To Respond When You Get Constructive Criticism

We are all going to get criticized at some point.  So the key is learning how to respond to constructive criticism.  Mark Murphy shows you a 4-part model that will instantly help you respond more constructively when you get hit with constructive criticism.
Posted by Mark Murphy on 08 September, 2015 Constructive Criticism, , no_cat, no_recent, sb_ad_2, sb_ad_23, sb_ad_3, Video | 0 comments | Read more →

Videos: Clips of Mark Murphy's Speeches and Leadership Training

Mark Murphy, is the founder of Leadership IQ, a New York Times bestselling author, a contributor to FORBES & LinkedIn.  And he’s lectured at The United Nations, Harvard Business School, Microsoft, IBM, MasterCard, Merck, and more.  Because we've gotten so many requests for one simple page of clips from Mark's speeches, we made this post.
Posted by Mark Murphy on 08 September, 2015 Leadership Skills, , no_cat, no_recent, sb_ad_2, sb_ad_23, sb_ad_3, Video | 0 comments | Read more →

Data: Employees Need More Resilience

Leadership IQ recently conducted a study involving over 30,000 employees. And among the many questions we asked was "When I really make a mistake, I immediately start looking for another chance to try again."  You can see from the chart below that there's a lot of room for improvement on this issue... 

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