The Blog by Mark Murphy and Leadership IQ

Here's The Phatic Expression You Should Never Say To Remote Employees

Deep and meaningful conversations are a hallmark of
 successful managers of remote employees. But while a lot of managers are talking to their remote employees, they’re not learning anything important during those conversations. A good litmus test of how productive your conversations with remote employees are is to ask yourself if your remote people are sharing with you their problems, bad news, struggles, challenges and all the other things you need to know to keep your people accountable and aligned.
Posted by Mark Murphy on 10 April, 2017 Forbes, Telecommuting | 0 comments | Read more →

Video: Goal Setting Requires HARD Goals

Hard GoalsEver since I wrote the book HARD Goals, which is about goal setting, I've gotten a bit of a reputation as a guy who hates SMART goals. I think it's maybe a touch unfair, but let me tell you where it comes from. We did a study to look at goal setting involving over 4,000 people. . .
Posted by Mark Murphy on 06 April, 2017 Goal Setting, Video | 0 comments | Read more →

Stop Asking These Questions On Your Employee Engagement Survey

Engagement SurveyIf your organization conducts employee engagement surveys, there’s something you really need to know: Never ask a question you don’t know how to fix. Sounds simple, right? Well, some of the most common engagement survey questions violate this simple rule (and one of your survey questions might be on this list).
Posted by Mark Murphy on 05 April, 2017 Employee Engagement, Forbes | 0 comments | Read more →

Here Are 3 Leadership Skills That Managers Will Need In 2017

It’s cliché to say that "this is year is different." But I think most of us would agree that, yeah, this year is actually kind of different. And it’s not just all the political and societal changes we face; businesses are going to see changes, especially when it comes to their employees.
Posted by Mark Murphy on 04 April, 2017 Forbes, Leadership Skills | 0 comments | Read more →

Quiz: How Good Is Your Employee Engagement Survey?

Many employee engagement surveys are in need of improvement. So this quiz will help you diagnose your current employee engagement survey.
Posted by Mark Murphy on 03 April, 2017 Employee Engagement, Quizzes | 2 comments | Read more →

Quiz: What's Your Leadership Style?

What's your leadership style? Are you like a tech CEO or a world leader? More like Steve Jobs or Gandhi? Is your leadership style creative or rigid? People first or goals first? Take this Leadership Styles Assessment and see what kind of leadership style you have!
Posted by Mark Murphy on 30 March, 2017 Leadership Skills, Leadership Styles, Quizzes | 52 comments | Read more →

The Dunning-Kruger Effect Helps Explain Why People Resist Hearing Constructive Criticism

Dan is a senior financial analyst and, in his mind, he’s the best one on the team. But according to his boss, while it’s true that Dan’s financial skills are very good, his emotional intelligence is virtually nonexistent. And Dan’s coworkers would describe him as smart but also narcissistic, abrasive and tone-deaf.
Dan could really benefit from constructive feedback to get his people skills closer to the level of his financial skills. 
Posted by Mark Murphy on 29 March, 2017 Forbes, Interpersonal Skills, Leadership Skills | 0 comments | Read more →

Don't Say 'Great Job' To Your High Performers

High performers need positive feedback; they do a great job and they should have that acknowledged. However, phrases like “great job” or “nice work” are so vague as to be virtually useless. And in some cases, they may even do harm.
Let’s imagine that one of your high performers just did a great job on a report. What made their work great? Well, perhaps they got it done three days ahead of schedule. 
Posted by Mark Murphy on 28 March, 2017 Forbes, Performance Appraisal | 0 comments | Read more →

Video: Manager For A Day

Manager for a DayManager For A Day Program Teaches Leadership Skills Succession planning is kind of a weird topic for a lot of leaders. Succession planning, theoretically, is super easy to do. Okay, we just have to find the next group of leaders who are going to replace the current group of leaders as they succeed and get them the right leadership skills, et cetera, et cetera.
Posted by Mark Murphy on 27 March, 2017 Leadership Skills, Video | 0 comments | Read more →

You Might Have Too Much Emotional Intelligence For Your Job

Emotional IntelligenceIt’s become cliché to assert that having high emotional intelligence equals better performance at work. But I’m going to shock you, because the link between emotional intelligence and job performance is wildly overstated.
In fact, research suggests that in certain jobs, having higher emotional intelligence is actually correlated with lower job performance!

Posted by Mark Murphy on 23 March, 2017 Emotional Intelligence, Forbes | 0 comments | Read more →

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Latest posts

  • Video: A Four-Step Model for Receiving Constructive Criticism

      Getting criticized stinks. I'm not going to sugarcoat that. But there is a technique you can use to receive constructive criticism that makes it a little more bearable, and even constructive. Think about it this way, every conversation, just... Read more →

  • Quiz: How Do You React To Constructive Criticism?

    We’re all going to receive constructive criticism at some point. So the big question is “how will I react to constructive criticism?” Some people react personally, asking “Why did this person just criticize me?” Some react by saying “I need... Read more →

  • Quiz: Do You Know How To Listen With Empathy?

    Imagine if people had zero empathy; if we couldn’t understand others’ perspectives. What kind of world would that be? Terrible, right? Well, there are troubling signs that, in fact, the world is currently suffering from a major deficit of empathy;... Read more →