Communication Skills Articles

3 Simple Ways To Make Your Workplace More Truthful

It’s an unfortunate feature of humanity that people, even smart, ostensibly-rational people, don’t always like to hear the truth. That’s why the study The Risks Of Ignoring Employee Feedback found that only 23% of people say that when they share their work problems with their leader, he/she Always responds constructively.
Posted by Mark Murphy on 14 November, 2017 Communication Skills, Forbes, , no_cat, no_recent, sb_ad_2, sb_ad_23, sb_ad_3 | 0 comments | Read more →

This Script Can Stop A Micromanaging Boss

Working for a micromanager can be demoralizing. It’s hard to be confident and motivated when your boss is so obsessed with control that they hover over your every move. But typically, the boss’s micromanaging behavior has less to do with your actual performance and much more to do with their own anxiety.
Posted by Mark Murphy on 01 November, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

Only 1 Out Of 4 Leaders Encourage Suggestions From Their Employees, New Data Shows

I recently conducted a study called The Risks Of Ignoring Employee Feedback that involved 27,048 executives, managers and employees. And what I discovered, among other things, is that very few leaders encourage, or are open to hearing, suggestions for improvement from their employees.

Negative Word Analyzer

Just type or copy/paste your email or speech or script or whatever into the box below. Then this app will match your text against the 2,000+ words that researchers have identified as ‘negative.’ Then you can take your email, script, etc. and rewrite it to make your upcoming communication a lot less negative (and thus heated and difficult).

If You Want To Be An Empathic Listener, Stop Using This Word

Listening with empathy is a critical skill for anyone who wants to succeed at work. Salespeople with great listening skills sell more. Physicians with great listening skills face fewer malpractice lawsuits and have better patient outcomes. Leaders with great listening skills have more inspired and engaged employees.

Video: Develop Communication Skills Using Concrete Language

Develop Communication Skills Using Concrete Language
When we talk about developing great communication skills, you know that when giving a presentation, or a speech, or a “rah rah” rousing the troops, get folks all fired up kind of talk, you have a choice in terms of how you speak.

Quiz: Do You Know How To Listen With Empathy?


Imagine if people had zero empathy; if we couldn’t understand others’ perspectives. What kind of world would that be? Terrible, right?
Well, there are troubling signs that, in fact, the world is currently suffering from a major deficit of empathy; that we’re losing (or have lost) the ability and willingness to truly empathize with others. And that’s why this test of empathy is so important!

The Script That New Managers Need To Use When Meeting Their New Employees

New managers have a fair number of challenges; maybe they’re a manager for the first time, or taking over a new team that loved their previous manager, or they got promoted over some of the employees they now have to manage.
Whatever the situation, the first thing a new manager has to do, before sitting down and talking to all the people on the team, is to understand ‘what are my goals?’ and ‘what have I been put in this leadership role to accomplish?’

Posted by Mark Murphy on 07 June, 2017 Communication Skills, Forbes, Leadership Skills | 1 comment | Read more →

Video: How Are You Today?

4 Words to Calm Down Your Office Drama Queens (and Kings)

The Drama Queens (and Kings) at your office need to be the center of attention. They’re provocative, emotional and reactive. And they are highly skilled at getting everyone around them worked-up, frazzled and emotional (that’s how they stay at the center of attention).

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