The Blog by Mark Murphy and Leadership IQ

Posts in the Communication Skills category

Quiz: What's Your Presentation Style?

Posted by Mark Murphy on 21 February, 2017 Communication Skills, Presentations, Quizzes | 1 comment | Read more →

This Script Can Stop A Micromanaging Boss

Working for a micromanager can be demoralizing. It’s hard to be confident and motivated when your boss is so obsessed with control that they hover over your every move. But typically, the boss’s micromanaging behavior has less to do with your actual performance and much more to do with their own anxiety.
Posted by Mark Murphy on 16 February, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

Video: Effective Communication with an Impatient Boss

Effective communication with an impatient boss is far less challenging if you know their preferred communication style. One simple way to distinguish communication styles is how linear people are. Here's what that means. Some people are very linear. 
Posted by Mark Murphy on 15 February, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →

How To Say No When Your Boss Wants You To Work All Weekend To Complete A Project

Imagine that it’s Friday afternoon and your boss walks over to your desk and tells you the following:
Boss: I need you to come into work this weekend to help finish the Johnson proposal.
You: When is it due?
Boss: Monday at noon. We hoped to have it done today (Friday) 

Posted by Mark Murphy on 14 February, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

Quiz: What's Your Communication Style?


Do you like to communicate with lots of data?  Or with gut feelings?  Do you like to speak step-by-step?  Or do you jump right to the end?  And do you know the upsides and potential downsides of your particular style?  Take this Communication Styles Quiz and see how your communication style rates...
Posted by Mark Murphy on 13 February, 2017 Communication Skills, Quizzes | 12 comments | Read more →

Video: Friendly Customer Service

Here’s something you don’t often hear under the category of good customer service skills: not everybody wants friendly customer service. I know, it's a bizarre thing to say, right?  How can that possible qualify as good customer service skills?
Posted by Mark Murphy on 06 February, 2017 Communication Skills, Video | 0 comments | Read more →

Why Giving Advice Doesn't Work

One big mistake many leaders make is delivering advice instead of constructive feedback. People often think it’s nicer to phrase criticisms more gently by injecting words like: should, would, ought, and try. The problem is that by using these words, your constructive feedback becomes advice.
Posted by Mark Murphy on 30 January, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

[Video] Stop Emailing For More Effective Communication

Why Email SucksStop Emailing For More Effective Communication
Here are three critical elements to effective communication that show why you may want to cut down a little bit on the use of email, especially for communicating with colleagues, employees and bosses:

Posted by Mark Murphy on 25 January, 2017 Communication Skills, Video | 0 comments | Read more →

How To Deliver Bad News To Your Boss

It may seem like there’s no good way to deliver bad news to the boss. But when you deliver bad news in a way that increases the boss’ feeling of confidence in your competence to handle the bad news and that gives the boss a sense of control, you can actually deepen your working relationship with the boss.
How do we do this? No. 1 is offering a little bit of control. This is as easy as walking into the boss’ office and saying, “Is now a good time to talk?”
Posted by Mark Murphy on 12 January, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

Video: Flattery

Here's a dirty little secret that falls under the heading of communication skills: Flattery actually does work. It is effective. Saying nice things to people is a really good way to build relationships (it's not the only way, but it is a helpful tool). Great sales people know this. 
Posted by Mark Murphy on 09 January, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →
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Latest posts

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  • Quiz: What's Your Presentation Style?