The Blog by Mark Murphy and Leadership IQ

Posts in the Communication Skills category

How To Deliver Bad News To Your Boss

It may seem like there’s no good way to deliver bad news to the boss. But when you deliver bad news in a way that increases the boss’ feeling of confidence in your competence to handle the bad news and that gives the boss a sense of control, you can actually deepen your working relationship with the boss.
How do we do this? No. 1 is offering a little bit of control. This is as easy as walking into the boss’ office and saying, “Is now a good time to talk?”
Posted by Mark Murphy on 12 January, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

Video: Flattery

Here's a dirty little secret that falls under the heading of communication skills: Flattery actually does work. It is effective. Saying nice things to people is a really good way to build relationships (it's not the only way, but it is a helpful tool). Great sales people know this. 
Posted by Mark Murphy on 09 January, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →

The Cheapest Way To Make Your Employees More Inspired

Employees whose bosses recognize their accomplishments with praise are 63% more inspired to give their best effort at work. Simple, right? Just pay attention to your employees’ accomplishments and when you notice great things happening, praise the employees responsible. And that free activity can create huge increases in employee effort and engagement. So why don’t we do it?
Posted by Mark Murphy on 05 January, 2017 Communication Skills, Forbes, Interpersonal Skills, Research | 0 comments | Read more →

4 Words to Calm Down Your Office Drama Queens (and Kings)

The Drama Queens (and Kings) at your office need to be the center of attention. They’re provocative, emotional and reactive. And they are highly skilled at getting everyone around them worked-up, frazzled and emotional (that’s how they stay at the center of attention).
Posted by Mark Murphy on 04 January, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

Here's Why Employees Probably Don't Understand Your Vision

When I go into organizations and I ask the employees “tell me why your team exists?” the most frequent response I hear is “I don’t really know.” This certainly isn’t great news, but it does help clarify one of my recent research findings that only 23% of employees say their leader always communicates their vision clearly. 
Posted by Mark Murphy on 28 December, 2016 Communication Skills, Forbes, Leadership Skills | 0 comments | Read more →

Video: Bad Presentations

Bad PresentationHere’s a different kind of communication skills tip: If you give enough presentations, eventually you will have one not go well. You will have one go off the rails. Now, when most people do this, they have this feeling that I just have to power through no matter how bad this is, no matter how much sweat is pouring down my back, and how irritated and annoyed the audience is. 

Posted by Mark Murphy on 08 December, 2016 Communication Skills, Presentations, Video | 1 comment | Read more →

How To Stop A Presentation That's Going Badly

Bad PresentationNot only does stopping the presentation keep you from (figuratively) crashing into a wall, it also awakens your audience. So few presenters have the courage to stop a presentation that it’s a surprise. And with presentations going badly, it’s a very nice surprise.

Posted by Mark Murphy on 07 December, 2016 Communication Skills, Forbes, Presentations | 0 comments | Read more →

Quiz: What's Your Presentation Style?

Posted by Mark Murphy on 05 December, 2016 Communication Skills, Presentations, Quizzes | 1 comment | Read more →

When Trying To Reach Consensus Can Make People Angry

The majority of organizations like to consider themselves at least somewhat collaborative (most CEOs don’t raise their hands when you ask them if they want to create a cutthroat or dictatorial organization). Because of this, when we ask leaders how they like to make decisions, a large portion say they like to reach consensus.
Posted by Mark Murphy on 17 November, 2016 Communication Skills, Forbes | 0 comments | Read more →

Video: A Four-Step Model for Receiving Constructive Criticism

Getting criticized stinks. I'm not going to sugarcoat that. But there is a technique you can use to receive constructive criticism that makes it a little more bearable, and even constructive.

Posted by Mark Murphy on 16 November, 2016 Communication Skills, Constructive Criticism, Video | 0 comments | Read more →
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