The Blog by Mark Murphy and Leadership IQ

Posts in the Interpersonal Skills category

The Dunning-Kruger Effect Helps Explain Why People Resist Hearing Constructive Criticism

Dan is a senior financial analyst and, in his mind, he’s the best one on the team. But according to his boss, while it’s true that Dan’s financial skills are very good, his emotional intelligence is virtually nonexistent. And Dan’s coworkers would describe him as smart but also narcissistic, abrasive and tone-deaf.
Dan could really benefit from constructive feedback to get his people skills closer to the level of his financial skills. 
Posted by Mark Murphy on 29 March, 2017 Forbes, Interpersonal Skills, Leadership Skills | 0 comments | Read more →

Quiz: Does Your Job Require High Or Low Emotional Intelligence?

Posted by Mark Murphy on 22 March, 2017 Emotional Intelligence, Interpersonal Skills, Quizzes | 0 comments | Read more →

Video: "How's It Going?"

Posted by Mark Murphy on 15 March, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →

One Simple Tool For Controlling Loudmouths In Your Team Meetings

Have you ever been in one of those team meetings, virtual or face-to-face, where a few big personalities just dominate the space? They usually talk louder than everyone else, and if the boss or team leader isn’t speaking, all you hear are their thoughts, their ideas, their yeas and their nays. 
Posted by Mark Murphy on 22 February, 2017 Forbes, Interpersonal Skills, Leadership Skills | 0 comments | Read more →

This Script Can Stop A Micromanaging Boss

Working for a micromanager can be demoralizing. It’s hard to be confident and motivated when your boss is so obsessed with control that they hover over your every move. But typically, the boss’s micromanaging behavior has less to do with your actual performance and much more to do with their own anxiety.
Posted by Mark Murphy on 16 February, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

Video: Effective Communication with an Impatient Boss

Effective communication with an impatient boss is far less challenging if you know their preferred communication style. One simple way to distinguish communication styles is how linear people are. Here's what that means. Some people are very linear. 
Posted by Mark Murphy on 15 February, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →

How To Say No When Your Boss Wants You To Work All Weekend To Complete A Project

Imagine that it’s Friday afternoon and your boss walks over to your desk and tells you the following:
Boss: I need you to come into work this weekend to help finish the Johnson proposal.
You: When is it due?
Boss: Monday at noon. We hoped to have it done today (Friday) 

Posted by Mark Murphy on 14 February, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

The Right (And Wrong) Way To Talk To An Impatient Boss

Most impatient seeming bosses aren’t suffering from some chronic character flaw. More often than not, they just have a particular communication style that likes things at a high level, without too much detail, and a focus on cutting-to-the-chase. And for the record, that describes a lot of bosses
Posted by Mark Murphy on 09 February, 2017 Forbes, Interpersonal Skills | 0 comments | Read more →

Quiz: How Do You React To Constructive Criticism?

We’re all going to receive constructive criticism at some point. So the big question is “how will I react to constructive criticism?”  Take this quiz to see how YOU react to constructive criticism.

Posted by Mark Murphy on 08 February, 2017 Constructive Criticism, Interpersonal Skills, Quizzes | 6 comments | Read more →

Why Giving Advice Doesn't Work

One big mistake many leaders make is delivering advice instead of constructive feedback. People often think it’s nicer to phrase criticisms more gently by injecting words like: should, would, ought, and try. The problem is that by using these words, your constructive feedback becomes advice.
Posted by Mark Murphy on 30 January, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

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Latest posts

  • The Dunning-Kruger Effect Helps Explain Why People Resist Hearing Constructive Criticism

    The Dunning-Kruger Effect Helps Explain Why People Resist Hearing Constructive Criticism This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ Dan is a senior financial analyst and, in his mind, he’s the best one on the team.... Read more →

  • Don't Say 'Great Job' To Your High Performers

    This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ High performers need positive feedback; they do a great job and they should have that acknowledged. However, phrases like “great job” or “nice work” are so vague as... Read more →

  • Video: Manager For A Day

        Manager For A Day Program Teaches Leadership Skills Succession planning is kind of a weird topic for a lot of leaders. Succession planning, theoretically, is super easy to do. Okay, we just have to find the next group... Read more →