The Blog by Mark Murphy and Leadership IQ

Posts in the Interpersonal Skills category

Quiz: How Do You React To Constructive Criticism?

We’re all going to receive constructive criticism at some point. So the big question is “how will I react to constructive criticism?”  Take this quiz to see how YOU react to constructive criticism.

Posted by Mark Murphy on 17 January, 2017 Constructive Criticism, Interpersonal Skills, Quizzes | 6 comments | Read more →

How To Deliver Bad News To Your Boss

It may seem like there’s no good way to deliver bad news to the boss. But when you deliver bad news in a way that increases the boss’ feeling of confidence in your competence to handle the bad news and that gives the boss a sense of control, you can actually deepen your working relationship with the boss.
How do we do this? No. 1 is offering a little bit of control. This is as easy as walking into the boss’ office and saying, “Is now a good time to talk?”
Posted by Mark Murphy on 12 January, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

Video: Flattery

Here's a dirty little secret that falls under the heading of communication skills: Flattery actually does work. It is effective. Saying nice things to people is a really good way to build relationships (it's not the only way, but it is a helpful tool). Great sales people know this. 
Posted by Mark Murphy on 09 January, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →

The Cheapest Way To Make Your Employees More Inspired

Employees whose bosses recognize their accomplishments with praise are 63% more inspired to give their best effort at work. Simple, right? Just pay attention to your employees’ accomplishments and when you notice great things happening, praise the employees responsible. And that free activity can create huge increases in employee effort and engagement. So why don’t we do it?
Posted by Mark Murphy on 05 January, 2017 Communication Skills, Forbes, Interpersonal Skills, Research | 0 comments | Read more →

4 Words to Calm Down Your Office Drama Queens (and Kings)

The Drama Queens (and Kings) at your office need to be the center of attention. They’re provocative, emotional and reactive. And they are highly skilled at getting everyone around them worked-up, frazzled and emotional (that’s how they stay at the center of attention).
Posted by Mark Murphy on 04 January, 2017 Communication Skills, Forbes, Interpersonal Skills | 0 comments | Read more →

Quiz: Is Your Personality Suited To Working Remotely Or In The Office?

Posted by Mark Murphy on 02 January, 2017 Interpersonal Skills, Quizzes, Telecommuting | 7 comments | Read more →

Compliment Sandwich

One of the worst management techniques ever created is the Compliment Sandwich. The Compliment Sandwich was created as a way of giving somebody constructive criticism:
"Bob, you're just so talented. You're so smart. You might be the smartest person in the department. Your behavior...

2 Bad Lessons Employees Are Learning From Your High Performers

When I asked 5,000 plus employees from a wide spread of industries “Who teaches you more about the dos and don’ts on the job, the boss or your fellow employees?” The results were pretty shocking. 67% said they learn more by watching fellow employees. Now, it’s easy to jump to the conclusion, especially if you have a lot of high performers on your team, that this is a good thing.
Posted by Mark Murphy on 20 December, 2016 Forbes, Interpersonal Skills, Leadership Skills | 0 comments | Read more →

Video: Interpersonal Skills Can Help You Clarify Deadlines

Here’s something that falls into the category of interpersonal skills. When you get an assignment, it's always a good idea to clarify the deadline for the assignment, right? That's like the 101 lesson of how to work in an organization. Your boss gives you an assignment. Go, "Okay, what's the deadline for it?" That's simple.  
Posted by Mark Murphy on 15 December, 2016 Interpersonal Skills, Video | 0 comments | Read more →

Quiz: Is Your Personality More Suited To The Corporate World Or The Gig Economy?

Posted by Mark Murphy on 23 November, 2016 Interpersonal Skills, Quizzes, Telecommuting | 0 comments | Read more →

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  • Quiz: How Do You React To Constructive Criticism?

    We’re all going to receive constructive criticism at some point. So the big question is “how will I react to constructive criticism?” Some people react personally, asking “Why did this person just criticize me?” Some react by saying “I need... Read more →