The Blog by Mark Murphy and Leadership IQ

Posts in the Video category

Video: Manager For A Day

Manager for a DayManager For A Day Program Teaches Leadership Skills Succession planning is kind of a weird topic for a lot of leaders. Succession planning, theoretically, is super easy to do. Okay, we just have to find the next group of leaders who are going to replace the current group of leaders as they succeed and get them the right leadership skills, et cetera, et cetera.
Posted by Mark Murphy on 27 March, 2017 Leadership Skills, Video | 0 comments | Read more →

Video: Always and Never

Interview questions and answers are critical to hiring success, and one thing we want to be careful of when we’re talking about interview questions and answers is not hiring people who say the words “always” and “never” a lot. Here's why.
Posted by Mark Murphy on 20 March, 2017 Behavioral Interview Questions, Hiring for Attitude, Video | 0 comments | Read more →

Video: "How's It Going?"

Posted by Mark Murphy on 15 March, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →

Video: Bad Presentations

Bad PresentationHere’s a different kind of communication skills tip: If you give enough presentations, eventually you will have one not go well. You will have one go off the rails. Now, when most people do this, they have this feeling that I just have to power through no matter how bad this is, no matter how much sweat is pouring down my back, and how irritated and annoyed the audience is. 

Posted by Mark Murphy on 09 March, 2017 Communication Skills, Presentations, Video | 1 comment | Read more →

Video: Say 'Thank You' To Your High Performers During Performance Reviews

Here's a frightening statistic: Only 14% of employees think that performance appraisals are useful! And high performers are especially unhappy with their reviews.
Why? Because most managers don't offer even a simple 'thank you' to their high performers. And if they do say 'thank you' it's usually vague nonsense like 'nice job' or something equally non-specific.

Posted by Mark Murphy on 02 March, 2017 Communication Skills, Performance Appraisal, Video | 1 comment | Read more →

Video: A Time Management Tip That Can Cut 17 Minutes Off Meetings

Here's a very simple time management tip that can cut 17 minutes from most meetings you sit in: have a Statement of Achievement. What is that? Well, we did a survey recently. We asked people coming out of meetings: "The meeting you were just in, did it accomplish its original objective?" 
Posted by Mark Murphy on 23 February, 2017 Time Management, Video | 0 comments | Read more →

Video: Effective Communication with an Impatient Boss

Effective communication with an impatient boss is far less challenging if you know their preferred communication style. One simple way to distinguish communication styles is how linear people are. Here's what that means. Some people are very linear. 
Posted by Mark Murphy on 15 February, 2017 Communication Skills, Interpersonal Skills, Video | 0 comments | Read more →

Video: Friendly Customer Service

Here’s something you don’t often hear under the category of good customer service skills: not everybody wants friendly customer service. I know, it's a bizarre thing to say, right?  How can that possible qualify as good customer service skills?
Posted by Mark Murphy on 06 February, 2017 Communication Skills, Video | 0 comments | Read more →

Video: Mark Murphy appears on CNN to discuss CEOs speaking out on the immigration ban

Mark Murphy, founder of Leadership IQ, is a frequent guest on CNN and here he comments on the recent spate of CEOs who spoke out against the recent immigration ban.

Posted by Mark Murphy on 01 February, 2017 Video | 1 comment | Read more →

Video: Coachability

Coachability: Interview Tips
One of the key interview tips comes from the number one reason why new hires fail. When they fail, it is Coachability, or rather, a lack thereof that is why they fail. Coachability basically means they can't anticipate feedback, they can't accept feedback...

Posted by Mark Murphy on 31 January, 2017 Hiring for Attitude, Video | 1 comment | Read more →
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Latest posts

  • The Dunning-Kruger Effect Helps Explain Why People Resist Hearing Constructive Criticism

    The Dunning-Kruger Effect Helps Explain Why People Resist Hearing Constructive Criticism This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ Dan is a senior financial analyst and, in his mind, he’s the best one on the team.... Read more →

  • Don't Say 'Great Job' To Your High Performers

    This article originally appeared on Forbes by Mark Murphy, Founder of Leadership IQ High performers need positive feedback; they do a great job and they should have that acknowledged. However, phrases like “great job” or “nice work” are so vague as... Read more →

  • Video: Manager For A Day

        Manager For A Day Program Teaches Leadership Skills Succession planning is kind of a weird topic for a lot of leaders. Succession planning, theoretically, is super easy to do. Okay, we just have to find the next group... Read more →